Kia of West Chester

I leased a new K5 from Stacey and after signing the paperwork he said that he could not find the second key to the car. He said it might be in the service department which was now closed. He said that paperwork he said that he could not find the second key to the car. He said it might be in the service department which was now closed. He said that he would find it and get back to me. I called him a week later to inquire about the second key and he now said that they need to “cut” a new key for my vehicle and would again get back to me. New keys are a fob and do not get “cut” like old keys. I then called the sale manager the next day to inquire about my second key and he told me that it will take weeks to get another key. I then called the parts department to ask about a new key for a K5 and they said that they had a couple in stock. I then called back the sales manager who then told me that I should call Stacey back about the second key. They both were not telling the truth to me so I escalated this issue to Alex Sippala by getting his email from X. He had Luke the general manager contact me and I made an appointment for 8 AM the next Monday to get a second key. I arrived at 8 am at kia of west chester. The technician had no record of my appointment. I had to show him my phone with the email conversation on it about the appointment to get a second key for my newly leased K5. He said he had to make a couple calls and check to see if they had a key for the K5. After about 15 minutes he came to me and said he found a key and would proceed with the programming of the second key and it would take between 1 and 2 hours. It took 1.5 hours to program the key and my total time invested for this was 2.5 hours that day and about 2 weeks of fighting West Chester Kia for a second key. I have leased or purchased about 10 new cars over the years and always have been given 2 keys with a new vehicle. The fact that I have had to fight for a second key for my new K5 is very disappointing to say the least and also that I have had to escalate this to the top to get what is promised and owed to me has given me a bad taste in my mouth for this dealership. More

Worked out a deal on a used vehicle for my son. Requested and received the buyers order so I could submit through my credit union. I told them what my credit union was offering and they told me t Requested and received the buyers order so I could submit through my credit union. I told them what my credit union was offering and they told me they would check what they had for rates. An hour and a half, no response; then finally they come back to tell me they sold the car to someone else. If you're not going to hold a car while we complete financing, you should have been up front; I would not have wasted my time. More

A great place to buy a car,everyone was kind a courteous, Alexis was the best !! courteous, Alexis was the best !! More

I am extremely disappointed with my experience at this dealership, specifically the Sales Department, following the purchase of my brand-new vehicle. At the time of delivery, I was only provided with one dealership, specifically the Sales Department, following the purchase of my brand-new vehicle. At the time of delivery, I was only provided with one key and was assured the second would be handled promptly. What should have been a simple and routine request (that needed approval from Sales) turned into over a month long ordeal marked by poor communication and a complete lack of follow through from the Sales Department. I made multiple phone calls, sent several emails, left voicemails, and even submitted online inquiries requesting an update. Despite these repeated efforts, I was consistently met with silence or confusion. On several occasions, my calls were transferred to extensions where no one answered, and messages left with other sales staff who assured me they would personally pass them along, which also resulted in no response whatsoever. Each time I followed up, I was met with the same frustrating outcome: no one seemed to know anything about my situation, and no one took ownership of resolving it. It took over a month just to receive any kind of update on something that should have been addressed immediately. The only department that demonstrated professionalism and a willingness to help was the Parts Department. They were responsive, informative, and ultimately the only reason this issue saw any progress at all. The Sales Department, however, showed a clear lack of communication, accountability, and basic customer service. For a dealership selling brand-new vehicles, this level of disorganization and disregard for customers is unacceptable. I would strongly caution others to think twice before purchasing from here, especially if you expect any level of support after the sale is complete. More

There is not one good thing to say about location. Service department is horrible, embarrassing work from the mechanics, they’ll charge you thousands more than any other private mechanic. At least pro Service department is horrible, embarrassing work from the mechanics, they’ll charge you thousands more than any other private mechanic. At least produce solid work for the prices you’re trying to scheme people for. More

My wife and I recently purchased a Sorento Hybrid from this dealership. Kyle was a pro from start to finish. No pressure and very thorough. Highly recommend. this dealership. Kyle was a pro from start to finish. No pressure and very thorough. Highly recommend. More

I bought my 2013 Sorento used in 2015. I was thrilled with the vehicle for many years. Recently, the motor went which was covered under a recall. I was thrilled to hear KIA would cover I was thrilled with the vehicle for many years. Recently, the motor went which was covered under a recall. I was thrilled to hear KIA would cover the new motor. My Sorento was towed to Kia of West Chester on Oct 16th. At that point I received a phone call 2 weeks later saying they installed the wrong motor. They were waiting on a new motor. After 2 more weeks, my vehicle was done. I picked it up and 2 days later the check engine light came on. I brought it back and the "thermostat" was bad. 2 days later, the check engine light came back on with the same P255 code. "It could be the 02 sensor." I had the 02 sensor replaced on my own. That didn't fix the problem. Fast forward to January 21st and my vehicle is showing "bad gas." After 3 months, this was the diagnosis? I've put premium gas from Sunoco in 4 times. The dealership still says it is bad gas. KIA of West Chester said I could replace the fuel tank or get it cleaned for roughly $1,000-1,300. They have no idea how to fix the issue. In the mean time, I had to get it inspected. My mechanic said they installed the wrong size spark plugs when putting in the motor and the engine is getting 30-40% more fuel dumped in to the motor. I've shared all of this information to the dealership. I could not be more frustrated with KIA of West Chester! More