I first want to say that I completely blame myself for being bamboozled by this dealership. I had a 2016 Kia that I bought brand new off of the lot with 57 miles on it. I was paying $510/month with a little over $16K left. We needed a second vehicle. I came in due to a monopoly promotion, which is complete nonsense. The sales guy was not really the one working the deal, it was a broker named Brad. To be fair, Brad was very nice and seemingly kind. The issue is that I made it clear that I did not want to pay more than $800/month for 2 cars. Brad discussed a deal that would would be approx. $35/month more ($835). My husband and I told him to go ahead and put through the paperwork. Well that's when everything changed. We were told by Ed, while completing the paperwork, that "the bank" gave us a 10-year warranty on the 2017 we bought. So.. that's actually NOT true. It's over $2000 written right on the sales contract (only it's not called a service agreement). Since I got my other car refinanced, they ended up buying it back from me for $16k and reselling it to me for $19 k + finance charges +$2411 for a protection plan I did not ask for + $485 for GAP insurance even though Ed told us it would be "at cost". I also already had my car registered, but had to repay for tags. After the bill was tallied, our monthly payments are $379/month and $638 a month. How do you get that from $312 and $525?. Oh...did I mention that I asked the price of the car I actually purchased?...crickets. but it's all there on the paperwork. Here is the reality. I signed the paperwork. Therefore, it is on ME. However...you REAP what you SOW. You cannot treat people in this fashion and expect for things in your own life be wonderful. Shame on the staff at KIA of West Chester! May you be exposed and may your dress be returned to you 100-fold! Sorry if no one understands my Christian jargon. GOD will repay. I don't need to state my name. I won't be calling any general manager and I don't need calls from him. I just pray that the lessons that need to be learned about how to do business are. I'll be in touch with another KIA dealership to see if I can have my repairs done there as the previous reviews make me afraid that someone may jack my car if I bring it in for service.