Kia of West Chester

A shout out to my sales consultant Victor. I felt like a customer should. He treated me with respect and was very helpful in getting me the deal I wanted. I would recommend this team at West C I felt like a customer should. He treated me with respect and was very helpful in getting me the deal I wanted. I would recommend this team at West Chester Kia to all perspective buyers of Kia. More

They do not honor service contracts. When you call upper management about the issue. They do not return the call. When you call upper management about the issue. They do not return the call. More

They do not honor written contracts. We have a service contract for oil changes etc. Their service deparment makes their own rules. We have a service contract for oil changes etc. Their service deparment makes their own rules. More

Everything was just great and I would refer them for service to my friends to get service with them service to my friends to get service with them More

The new kia service center in West Chester was a great experience. Friendly customer service with timely service on my car! experience. Friendly customer service with timely service on my car! More

Dan was attentive and informed me of everything that was going on with my car. going on with my car. More

Dan Komisarek of Jim Sipala (Kia of West Chester) made sure I was comfortable and kept me informed of the progress of the service call. sure I was comfortable and kept me informed of the progress of the service call. More

Recently, I purchased a 2021 Kia Sportage EX (SUV) from Kia of West Chester, PA. The overall service provided by Chris, Kyle, the Service Team and the Management Team was exemplary (106%). I recommend thi Kia of West Chester, PA. The overall service provided by Chris, Kyle, the Service Team and the Management Team was exemplary (106%). I recommend this dealership to anyone looking to upgrade their current vehicle. More

Going here cost me over $1,000 - go anywhere else. I don’t know if they are just malicious, incompetent, taking advantage of women, or all 3, but this dealership is a scam. Last year, this Kia cha I don’t know if they are just malicious, incompetent, taking advantage of women, or all 3, but this dealership is a scam. Last year, this Kia charged me hundreds of dollars to “fix” my oil pan. For months after, my oil was slowly leaking out without me realizing. Once I noticed I had a problem, I called the dealership multiple times during working hours and went to voicemail every time. Eventually, I had to take my car to another place. They explained that Kia’s mechanics had put a hole in my oil pan while prying it out, and then, if memory serves, used caulk to try to fix that hole. I called Kia to ask for an explanation, who once again ignored my many calls. The only response I did get was from a very rude man who 1) tried to gaslight me that they never worked on that oil pan, which was proven false and 2) tried to blame me for not noticing my oil leaking out. It got to the point where my dad and I had to go in person WITH the oil pan as proof to ask what happened. Kia’s Mitch told us he was very sorry and to expect a call to work this out. Still waiting for that call. Getting the oil pan re-fixed again at the other mechanic cost another several hundred dollars. I obviously left a review sharing this experience. They left a comment saying they will make it right and that I should reach out over email, which I did. And just like before, I was ignored. It was clear these comments were just to make it seem like they were going to help me. This place is truly the most despicable dealership that I have ever had the misfortune of patronizing. Stay away. More

Service department was excellent to work with, providing information on what work was performed Pete and Marcus did a great job and easy to work with information on what work was performed Pete and Marcus did a great job and easy to work with More