Kia of West Chester

I have had difficulty with the dealership since I bought my Sorento. I needed to send the car back three times every time I had to have a repair on a new car. One one occasion, I was told a repair was under my Sorento. I needed to send the car back three times every time I had to have a repair on a new car. One one occasion, I was told a repair was under warranty, then I was charged over a hundred dollars for something I was told would be free. The communication is poor, the quality of work is poor. It has been a bad experience from the start. More

I made a purchase from Kia of West Chester and had the pleasure of working with Zak. I use the term, "working" because it truly was a partnership. Honest and helpful and a great experience. I got a 2012 K pleasure of working with Zak. I use the term, "working" because it truly was a partnership. Honest and helpful and a great experience. I got a 2012 Kia Forte EX from Kia of WC and I am absolutely in love with it. Great car, absolutely gorgeous, amazing gas mileage, and even my favorite feature, a sunroof. Zak really knows how to do his job, as I was in a tough situation. But he put in 150% effort and really pulled through with me, with knowing about my current situation and my need to be able to drive for work reasons. I am so grateful to him and his help. Such a nice guy, easy to talk to and just a great person in general. I've already recommended him and Kia of WC to several friends that have asked where I got my car from. I'm definitely a happy customer and will continue to use them in the future. -Morgan More

I purchased a 2013 KIA Soul from KIA of West Chester on 2/21/13 and Zak Driver was the sales associate I worked with. I cannot express enough how happy I am with my purchase, and even more how much I enjo 2/21/13 and Zak Driver was the sales associate I worked with. I cannot express enough how happy I am with my purchase, and even more how much I enjoyed working with Zak throughout the whole process. For myself in particular, based on a terrible experience I had with another dealer several years ago, I had alot of anxiety and angst about having to go through the process of buying another car. After searching and speaking with a number of different dealerships while searching for a car; not one sales associate was even close to the level of Zak Driver's professionalism and courteousness. Unlike other dealerships I had dealt with previously, Zak never made me feel pressured, unsure, or that I was a bother (I must have asked him 100 questions before, during, and after the sale). This was especially important to me based on how unsettled I was due to the bad experience I had previously. He put me at ease from the beginning, and was a gentleman throughout. He explained everything to me in great detail, helped me find what was affordable for my budget, and worked with me to get the best deal that most benefited my family and I. I usually wouldn't take the time to write such a review, but I felt it was important to share with other people that buying a car does not have to be such a nerve-wracking experience when working with someone such as Zak. I will without a doubt meet with Zak if the need arises for another car in the future, and I highly recommend him as a contact should you be in the market for a Kia (or any car for that matter). Thanks Zak! More

After researching many car manufacturers, I narrowed my choices to Hyundai and Kia. I was pleasantly surprised with the quality, performance, design and price of the "Optima" not to mention the professiona choices to Hyundai and Kia. I was pleasantly surprised with the quality, performance, design and price of the "Optima" not to mention the professionalism of Zak Driver. In fact everyone at this dealership was very friendly. I would highly recommend Kia of West Chester to all my family and friends. Zak truly made this a very pleasant buying experience. More

ALL I can say is YES! I highly recommend this place and the salesman Anthony!!! Give him a call! He was wonderful and we left in a new car. We went in knowing what we needed and got it! Tell him Christine the salesman Anthony!!! Give him a call! He was wonderful and we left in a new car. We went in knowing what we needed and got it! Tell him Christine sent you~ :) More

When I arrived at KIA of West Chester I was immediately greeted by Sales women Julie Thompson she was very professional and knowledgeable and just wonderful. I found the car I Julie and the sales manager greeted by Sales women Julie Thompson she was very professional and knowledgeable and just wonderful. I found the car I Julie and the sales manager worked with me and made it possible for me to now own the vehicle of my dreams. Everyone in the dealership was was very friendly the customer service is excellent. My whole experience with financing was amazing I would recommend all my friends and family to KIA of West Chester. Thank you More

I came in to just inquire about my options about purchasing a car. I went in with the thought that I would never qualify or that the person selling me my car would take advantage. Julie was very n purchasing a car. I went in with the thought that I would never qualify or that the person selling me my car would take advantage. Julie was very nice and helped me match my financial standing with a car I that I was interested in. I am pleased to know that I was her first sale at KIA. :) More

Julie Thompson is a wonderful employee who knows how to treat her customers. She's very knowledgable about the products and we loved our experience with her. She's truely an asset to your company. treat her customers. She's very knowledgable about the products and we loved our experience with her. She's truely an asset to your company. More

I went to West Chester Kia(WCK)to test drive a Sportage. I'd been test driving small SUV's and based on a positive review I saw in a car magazine I wanted to try this SUV out. I made contact with Nick on-li I'd been test driving small SUV's and based on a positive review I saw in a car magazine I wanted to try this SUV out. I made contact with Nick on-line and he was very helpful in answering my questions and we made an appointment for a test drive. I arrived early and spent some time look around. My initial impression was that WCK had a 70's feel to it, and my experience, inside, later, confirmed it. The windows are decorated with different colors of soap like you might see on cars years ago. I was a little surprised to see an old CD in the bushes and what looked like debris from the inside of car. When I walked in, the receptionist was very cordial and she found Nick after a little bit of effort. He was working with another customer but had no problem in helping me out. I had some time to look at the vehicle I'd be testing out while he looked for the keys and copied my license. Nick did a great job of giving me an overview of the Sportage and it is clear that he is knowledgable about the vehicle. He also did well with the test drive but I don't think the course showed off the vehicle as well as it could have. This is no fault of his or WCK. I've test driven cars from other dealerships close by and for some reason they have all chosen the same vanilla course. Afterwards we went inside to exchange information and talk about the ride. I had several questions and comments and found that the general response was one of dismissal. I was not treated poorly but I typically felt as if my questions were being minimized or disregarded. I mentioned their Dealerrater.com ratings and was told that only disgruntled people use it. I've been to three other non-Kia dealerships and never got that feeling at any of them. If anything, I always felt that my business was strongly desired. I know that Nick has been working some very long hours and this may be the reason for this. Of course, as Nick said, the dealership was very crowded that night and that might be part of it as well. As I wrote earlier the dealership is doing things oldschool. Nick told me they won't negotiate over the internet. Also, they won't match pricing on any of the available car pricing websites. If you've decided that a Kia is the car for you this may be the place to go. I did not visit any other Kia dealers but did get many calls and e-mails from them. Nick e-mailed and called me today to check on how my vist eight days ago was. More

Lots of folks giving this dealer a bad shake. I'm more positive. Purchased a 2012 Optima Hybrid. I had an overall enjoyable experience. I may have gone in a little more prepared and with a different min positive. Purchased a 2012 Optima Hybrid. I had an overall enjoyable experience. I may have gone in a little more prepared and with a different mindset/preparedness than others. I used my own bank to finance and had an autodraft. Their rates were better than Kia advertised. This kept me from the whole "what payments are you looking for" and "how much are you looking to spend". I said right off the bat that those things didn't matter....because....I had researched the going rates at other local dealers, the KBB value, and the invoice price for the model and had them with me. I knew what I needed to pay, ballpark on trade ins and tax/tag implications. I was also doing a two-for-one trade in. One car was a late model car with more than the standard amount of miles and the other was olderand in fair condition with over 160k miles on it. I took the newer car to a few dealers to sell to them prior to my visit to get a fair price. Kia, although I begged to give me a little more than what I had received at others, was at least able to match. I believe the price I received on the older car was fair. Additionally, I was looking at two models, both the 2012 Hybrid and the standard 2013 EX with similar package. As they were "eager" to let go of the 2012 Hybrid, I thought the number they came back with was good, and I was able to negfotiate with them a bit further. As far as I could tell from my research, I paid below invoice price. I didn't feel I got the run-around on either car and they quoted me prices off of MSRP. I did not opt for any additional packages. Car is sharp, well complemented and performs as told by salesman. More