Kia of West Chester

I arrived at your KIA dealership in west Chester on a rainy day with the intention of 'just looking' at the new KIA line of cars on the lot. I was greeted by Anthony in the parking lot. Anthony was very rainy day with the intention of 'just looking' at the new KIA line of cars on the lot. I was greeted by Anthony in the parking lot. Anthony was very friendly in his approach and took the time to explain and demonstrate to me, and my wife, all of the various models and options which are available on the 2014 KIA's. Anthony spotted a Sorento on the lot that was the right color and offered many options that I was not expecting to be included at the very reasonable price that was shown on the window. After the test drive I never felt pressured while talking with Anthony about the details of the sale. We purchased the Sorento that day and drove it home with the 50 inch flat screen TV, which was included with the sale. Tom and Anthony were both very responsive to any, and all, concerns that we had throughout the process of purchasing this car from Kia of west Chester. More

My wife and I now have owned 5 vehicles purchased from Kia of West Chester. I was in an auto accident several days ago and needed to buy a new vehicle. Since the service, sales and staff have always been Kia of West Chester. I was in an auto accident several days ago and needed to buy a new vehicle. Since the service, sales and staff have always been excellent, I decided to come here first. The sales people work very hard to get you what you want and within the price range, options, selection, etc. that matches your interests, not theirs. They are friendly, professional and actually listen to you. The service department has maintained all of our vehicles, they contact us when we are due for service, professional, flexible, and have a sense of humor. What else amazes me, is that they actually look to see how they can save you money in ways I had not even thought of. The people who work on the vehicles know their jobs, we are never disapointed with service. The people also know us by name and sight, and make sure we are comfortable during any needed wait time. As long as we continue to get this type of quality service from everyone there, we will keep coming back. Love Kia of West Chester! Jim Ulinski More

Wanted to take time and write this review. Have ALWAYS received excellent service at this dealership. Have worked with Dennis as my service advisor several times now, and he is very friendly, professional received excellent service at this dealership. Have worked with Dennis as my service advisor several times now, and he is very friendly, professional, knowledgeable and customer oriented. Should be proud to have him as your employee. More

Kudos to Kia of West Chester, Zak Driver, Tom Walsh and Kudos to Kia of West Chester, Zak Driver, Tom Walsh and the Jim Sipala gang! There ads may say, “That’s Craaaaazy!” regarding their deals but there Kudos to Kia of West Chester, Zak Driver, Tom Walsh and the Jim Sipala gang! There ads may say, “That’s Craaaaazy!” regarding their deals but there dedication to true customer satisfaction is a refreshing breath of business sanity. I am the first to admit how difficult I am to please. My job involves designing quality processes that are under tight scrutiny. In everything I do I study the design of a thing to measure its quality; from the process itself to the resulting product. However, more than that, I pride myself on my friendliness and the time I take to recognize a job well done and someone and something special. This is important, because in a business world challenged to cut corners and remove non-value added steps in order to improve the profit margin, excellent customer service is becoming more and more rare. For someone like me who sees good and successful business as the building of relationships and trust, finding good customer service these days and true quality is a tough challenge. I preface my comment this way in the hope to add validity to them. Kia of West Chester has proven itself to me to truly be an establishment that values customer satisfaction in its highest priorities. I had already purchased a Kia Sedona a few years back from them and it was the most professional vehicle purchasing transaction I had experienced. Much more than that, is the absolute top level service and friendliness I have enjoyed while owning the vehicle. The maintenance warranty is excellent and their service department truly stays on top of me to keep up with routine maintenance. I am a stickler for tracking vehicle usage and when maintenance is due but they still often catch me a few miles before I was going to call them. They provide me with exactly what a new car (or any car) owner wants, a worry free ownership experience and the ability to focus more on the joy of the vehicle itself. I recently needed another car and had some very good incentive offers from other car companies and even considered a used car to fit my budget. However, I also wanted to have the same joy of ownership I was already experiencing with my Sedona. I told that honestly to Kia of West Chester and got to work with Zak Driver and got to know Tom Walsh. They took my satisfaction more seriously than I have ever seen in any such business. Zak didn’t just seek to see which car was best for me, he got to know me. I am the proud owner of a new Kia Optima; an impressively classy car for the best price out there. There was no challenge or concern that I could bring to the table that they did not most graciously work through with me to assure I had a repeat true car owning joyful experience. I am greeted by staff by name every time I enter and asked how I and my car are doing and if there is anything that can be done to continue to improve my experience. I have been telling anyone I know who is looking for a car about Kia of West Chester and handing out Zak Driver's business cards. I have even stopped by just to say Hi and thank them and I do so here in this forum as well – To Zak, Tom and Kia of West Chester, thanks for resetting a standard long lost in many businesses - letting us [the customers] know how much we matter. Look for follow ups from me in this forum and on this topic to keep the ratings fresh and the public aware of what customer satisfaction is about and where to get it. More

It's been a while since I've purchased a new car. I didn't want to haggle or feel pressured and my expectations at Kia of West Chester were met to the tee !!! Dan McGrath my salesman was honest, I didn't want to haggle or feel pressured and my expectations at Kia of West Chester were met to the tee !!! Dan McGrath my salesman was honest, down to earth and a pleasure to deal with. No pushy sales tactics, no bait/switch and his professionalism was exceptionall. He even picked me up at my home in order not to have my wife have to drive me to the dealership to get my new car. He spent all the time I needed to teach me how to operate all of the awesome technology features of the new Cadenza. I highly recommend Dan McGrath if your expectations are similar to mine. Anthony Paulento who took care of all the paperwork was awesome to. Overall, a great new car buying experience and I will surly recommend Kia of West Chester and Dan McGrath Steve Silicato More

I HAD A PHENOMENAL EXPERIENCE WITH JON MILLER AT KIA OF WEST CHESTER! EVERYONE THERE WAS FRIENDLY BEYOND BELIEF AND VERY, VERY HELPFUL. TOO OFTEN WHEN SOMEONE WALKS INTO A CAR DEALERSHIP THEY CAN BE INTI WEST CHESTER! EVERYONE THERE WAS FRIENDLY BEYOND BELIEF AND VERY, VERY HELPFUL. TOO OFTEN WHEN SOMEONE WALKS INTO A CAR DEALERSHIP THEY CAN BE INTIMIDATED AND OVERWHELMED. WALKING INTO KIA OF WEST CHESTER WAS LIKE WALKING INTO A FRIEND'S HOME. I AM NOT ONLY THRILLED TO HAVE BOUGHT MY NEW KIA FROM THE JIM SAPALA TEAM, BUT I WILL ONLY BUY MY CARS FROM HERE FOR THE REST OF MY LIFE. More

My experience at Kia of West Chester was exceptional! I am a first time buyer who has recently graduated from college. I was greeted with a warm welcome as I exited my car after parking, without stepping am a first time buyer who has recently graduated from college. I was greeted with a warm welcome as I exited my car after parking, without stepping a foot in the door I had a Client Manager asking my preferences on the Optima I was looking to buy. Jon was personable, friendly, and great to talk to. After, taking a test drive around West Chester I was directed inside to discuss numbers, which I was very pleased with. The inside of the dealership was a fun and exciting atmosphere where I felt no fear of the stereotypical dealer. Also, inside there was great, all age-appropriate music playing. I left the dealership today (the same day I am writing this review) considering a great car from an exceptional dealership recommended by a friendly and respectable dealer. More

My wife and I were very pleased with the vehicles we purchased this year. The whole experience was very positive with a great outcome. We would recommend anyone looking for a new or used vehicle to co purchased this year. The whole experience was very positive with a great outcome. We would recommend anyone looking for a new or used vehicle to come here first to see what Kia of West Chester offers compaired to other dealerships. More

The receptionist I spoke with is the rudest woman I have ever talked to. Do not know how she has a job there still. I called to talk to services to make an appointment and instead of being professional she ever talked to. Do not know how she has a job there still. I called to talk to services to make an appointment and instead of being professional she had to be rude. When I asked to schedule an appt. she said there busy this week in a rude tone then before I got to say when there free she interrupts and say, "Are you going to tell me what you want to do because I have another call I have to pick up" First off I'm the customer and you don't talk to me like that. If you hate your job get a new one! More

Zak (salesman) is a pure liar do not deal with this guy period worst experience ever and managers there are just as bad. This dealership is just dishonest so consumers beware!!!! period worst experience ever and managers there are just as bad. This dealership is just dishonest so consumers beware!!!! More