Kia of West Chester

I emailed Kia of west Chester for my annual inspection and emissions June !2th , I re-emailed the 15th and no response I called them and related it was time for my inspection {free} and free oil change et and emissions June !2th , I re-emailed the 15th and no response I called them and related it was time for my inspection {free} and free oil change etc.They could squeeze me in 6/27 if i dropped off the car. I agreed . I also told them i had a competitors coupon for the inspections and emissions for 34.99. The rep stated bring the coupon with you we need it to honor it.I drove 45 min as well as my husband out to Kia and upon arrival Barry the rep in service stated they did not honor coupons thaT WERE NOT kIA DEALERS? I will speak to my manager who he stepped over to and they had a little public snicker then stated no only Kia dealer coupons. I wasted my ttime and gas as well as my husbands to hear the usual we will not honor this verbal contract. I filed a complaint with the better business bureau. Now how the story changed they came after me and they will give me 5.00 off and all this crap.If you want kind friendly service GO SOMEWHERE ELSE! I will PAY more for it. More

I have been a customer of KIA for over five years. I purchased my first car brand new off the lot. When my family started to expand, I traded my new KIA in for a used KIA with more room. I have had a go purchased my first car brand new off the lot. When my family started to expand, I traded my new KIA in for a used KIA with more room. I have had a good experience with the sales people and never any issues with service as I only bring my car there for an oil change or warranty things until recently. Last year I have an issue with my car that required me to go into the shop on two difference occasions. On the first occasion I was told by the tech that he didn't have "time" to diagnose the problem. Even though I live an hour away from their shop and had an appointment for it to be seen for this particular issue. I should have been given a rental car and asked to come back after it was diagnosed. A few months later I brought the car back for the same issue, they diagnosed it, replaced the part and I was on my way. Just a mere ten months later, I found my self with the same issue. When I brought it back to service I was told that it wasn't covered under warranty this time and that I had to pay out of pocket for the part that was just replace ten months earlier and the labor. After talking to the service guy, they agreed to pay for the part but not the labor. I found this unacceptable, I was in two times earlier for the same issue and the part was replaced just a few months before...It should be replaced for free. When i asked to speak with the service manager, I got a gentlemen who was rude and condescending, he literally laughed at my concerns. When I stated to him that the warranty on the part (12 months or 12000 miles) should be clearly stated to the customer at the time of being fixed, I was told that there are many things I COULD be told but I would need to come in for a few hours to go through them all. WHAT???? is this guy serious? This is the service MANAGER who spoke to me like this. I am appalled at how I was treated and will NEVER take my car to KIA again. More

This was my first car purchase after being handed down my Grandfather's 1993 Chevy Cavalier. I was hesitant due to its value in my eyes being my Grandfather's; however, my car was on its last legs (the ICU Grandfather's 1993 Chevy Cavalier. I was hesitant due to its value in my eyes being my Grandfather's; however, my car was on its last legs (the ICU of cars if you will). When I contacted KIA of WC I was looking into just getting prices so I could shop around; however, Donny was probably the best--better yet probably the only representative who would have listened and talked to me as much as he did. I no sooner placed a questionnaire into their system and he contacted me within approximately 5 minutes at the most. He asked if I truly needed an SUV or if he could better place me in a smaller car. After we discussed my needs and if I could have anything in the car that I wouldn't necessarily need, he ended up finding me a perfect Sportage which fit my needs. We scheduled for an 8:30am Saturday test drive and when I got there a little early, he pulled around a brand new never been driven before Sportage in Mineral Silver. During the test drive I fell in love with the car and by 9am or so, I was filling out paperwork. I never once felt like a commission to Donny and never got the feeling of being rushed out the door so he could have other appointments. He was confident which made me feel at ease that he was truly helping me in the purchase rather than shooing me out the door in something I may not truly need. While I was getting the paperwork signed Donny was with another individual and once I was done he made sure I had been kept up to speed on the detailing of my car and never once did I feel like I was being taken for a ride. All in all, this is a fantastic car dealership & I couldn't be happier with the help or the representative I had help me! More

I have had difficulty with the dealership since I bought my Sorento. I needed to send the car back three times every time I had to have a repair on a new car. One one occasion, I was told a repair was under my Sorento. I needed to send the car back three times every time I had to have a repair on a new car. One one occasion, I was told a repair was under warranty, then I was charged over a hundred dollars for something I was told would be free. The communication is poor, the quality of work is poor. It has been a bad experience from the start. More

I made a purchase from Kia of West Chester and had the pleasure of working with Zak. I use the term, "working" because it truly was a partnership. Honest and helpful and a great experience. I got a 2012 K pleasure of working with Zak. I use the term, "working" because it truly was a partnership. Honest and helpful and a great experience. I got a 2012 Kia Forte EX from Kia of WC and I am absolutely in love with it. Great car, absolutely gorgeous, amazing gas mileage, and even my favorite feature, a sunroof. Zak really knows how to do his job, as I was in a tough situation. But he put in 150% effort and really pulled through with me, with knowing about my current situation and my need to be able to drive for work reasons. I am so grateful to him and his help. Such a nice guy, easy to talk to and just a great person in general. I've already recommended him and Kia of WC to several friends that have asked where I got my car from. I'm definitely a happy customer and will continue to use them in the future. -Morgan More

I purchased a 2013 KIA Soul from KIA of West Chester on 2/21/13 and Zak Driver was the sales associate I worked with. I cannot express enough how happy I am with my purchase, and even more how much I enjo 2/21/13 and Zak Driver was the sales associate I worked with. I cannot express enough how happy I am with my purchase, and even more how much I enjoyed working with Zak throughout the whole process. For myself in particular, based on a terrible experience I had with another dealer several years ago, I had alot of anxiety and angst about having to go through the process of buying another car. After searching and speaking with a number of different dealerships while searching for a car; not one sales associate was even close to the level of Zak Driver's professionalism and courteousness. Unlike other dealerships I had dealt with previously, Zak never made me feel pressured, unsure, or that I was a bother (I must have asked him 100 questions before, during, and after the sale). This was especially important to me based on how unsettled I was due to the bad experience I had previously. He put me at ease from the beginning, and was a gentleman throughout. He explained everything to me in great detail, helped me find what was affordable for my budget, and worked with me to get the best deal that most benefited my family and I. I usually wouldn't take the time to write such a review, but I felt it was important to share with other people that buying a car does not have to be such a nerve-wracking experience when working with someone such as Zak. I will without a doubt meet with Zak if the need arises for another car in the future, and I highly recommend him as a contact should you be in the market for a Kia (or any car for that matter). Thanks Zak! More

After researching many car manufacturers, I narrowed my choices to Hyundai and Kia. I was pleasantly surprised with the quality, performance, design and price of the "Optima" not to mention the professiona choices to Hyundai and Kia. I was pleasantly surprised with the quality, performance, design and price of the "Optima" not to mention the professionalism of Zak Driver. In fact everyone at this dealership was very friendly. I would highly recommend Kia of West Chester to all my family and friends. Zak truly made this a very pleasant buying experience. More

ALL I can say is YES! I highly recommend this place and the salesman Anthony!!! Give him a call! He was wonderful and we left in a new car. We went in knowing what we needed and got it! Tell him Christine the salesman Anthony!!! Give him a call! He was wonderful and we left in a new car. We went in knowing what we needed and got it! Tell him Christine sent you~ :) More

When I arrived at KIA of West Chester I was immediately greeted by Sales women Julie Thompson she was very professional and knowledgeable and just wonderful. I found the car I Julie and the sales manager greeted by Sales women Julie Thompson she was very professional and knowledgeable and just wonderful. I found the car I Julie and the sales manager worked with me and made it possible for me to now own the vehicle of my dreams. Everyone in the dealership was was very friendly the customer service is excellent. My whole experience with financing was amazing I would recommend all my friends and family to KIA of West Chester. Thank you More

Julie Thompson is a wonderful employee who knows how to treat her customers. She's very knowledgable about the products and we loved our experience with her. She's truely an asset to your company. treat her customers. She's very knowledgable about the products and we loved our experience with her. She's truely an asset to your company. More