Kia of West Chester

I had an wonderful time dealing with the sales person and sales manager. They were informative, concerned about my budget, and listened to my needs. I bought the new Sorento I always wanted and left with it sales manager. They were informative, concerned about my budget, and listened to my needs. I bought the new Sorento I always wanted and left with it the same day. So far, I've had the vehicle for 3 months and the follow up with Chris was helpful, and my first oil change is scheduled for next week. More

Be very cautious of the deal they are currently offering - No Payments til July. They would not disclose the name of the bank and interest rate until I agreed on a monthly payment. Bad feeling about the dea - No Payments til July. They would not disclose the name of the bank and interest rate until I agreed on a monthly payment. Bad feeling about the deal I was offered. Suspect the final offer came back higher than what I was willing to pay just to get me out of there. It worked. More

I received an email that ALL Kias were being sold below invoice prices, and that they were offing 120% value for trade-ins. But the price for the car I was interested in they wanted full MSRP! For trade invoice prices, and that they were offing 120% value for trade-ins. But the price for the car I was interested in they wanted full MSRP! For trade value they only offered me 90% of KBB value (and my car is in excellent condition, with low miles). The email specifically said that new models of the vehicle I was interested in have arrived just in time for invoice sale. I guess since my salesman was the guy in the commercials they thought I would pay more. Prices everywhere else were $1,000 less. Their commercials are such BULL! all lies! This place is CRA-ZY, if they think I was going to pay MSRP. More

I went to KIA of West Chester for about 3 years. The service was impeccably done when Charlie was supervising the work or doing the work himself. Unfortunately Charlie took a leave of absence and I had service was impeccably done when Charlie was supervising the work or doing the work himself. Unfortunately Charlie took a leave of absence and I had the bad idea to let them change my timing belt. The belt was never correctly adjusted. I called them to make an appointment but they wanted me to leave the car for a couple days. 6 months later the belt and the axis broke. Do not go there unless Charlie is present. The rest of the technicians are useless. More

Went to purchase a new car. Spent hours at dealership, in negotiations and test drive. Agent went to sales manager to get revised price..after 20 minutes of waiting..again...I noticed all the sales agents ha negotiations and test drive. Agent went to sales manager to get revised price..after 20 minutes of waiting..again...I noticed all the sales agents had left all customers in showroom while yucking it up with sales manager in his office. Tey were looking at something on his PC and all laughing. Disgraceful! My time is valuable and didn't appreciate them goofing off when I was there to purchase a car. I walked out. Was chased after by another agent..was told they were watching a motivational sales presentation...first of all shouldn't this be done when there are no customers. Second of all..they weren't watching a sales motivational presentation. More

I had an EXCELLENT experience with Kia of West Chester!!!! I worked with Mike Tomb (VIP Client Manager), Joey Spadaro (General Manager), and Clay Mabie. From the moment I walked in I was treated r Chester!!!! I worked with Mike Tomb (VIP Client Manager), Joey Spadaro (General Manager), and Clay Mabie. From the moment I walked in I was treated respectful and did not feel hasseled or pressured by anyone to make a deal! Mike was awesome and really went above and beyond...listened to me when I told him what I wanted and when I arrived he had already preselected several cars for me to look at!!! Managers Joey & Clay were great too!!! They all took the time with me to help ensure I was getting what I wanted!!! I have definetely shopped around with other dealers and had horrible experiences with them being rude and giving me the time of day!! Needless to say I ended up leaving very happily with a 2011 Kia Sorrento!!! I would highly recommend Kia of West Chester and I do to my family & friends!!! Jim Sipala your staff at West Chester sparkles & shines!!!! More

I searched many dealers and even went here once and left. Then Marshall, who was off the day I went in, called me and after a long talk I went back in. Had it not been for Marshall, I would never have steppe Then Marshall, who was off the day I went in, called me and after a long talk I went back in. Had it not been for Marshall, I would never have stepped foot back in the dealership. His professionalism, respect for me, knowledge and efforts made my experience here a 5. In my opinion he should be the manager. More

This was a fantastic buying experience. Marshall could not have been more informative, attentive or professional. He walked us through every specific step of the process. We will be recommending this dea not have been more informative, attentive or professional. He walked us through every specific step of the process. We will be recommending this dealer to everyone! Thank you! More

I had gone to the dealership to to see a SOUL and test I had gone to the dealership to to see a SOUL and test the comfort level of entering and exiting the car. (I have a very arthritic body) I w I had gone to the dealership to to see a SOUL and test the comfort level of entering and exiting the car. (I have a very arthritic body) I was greeted by Marshall Tompkins who was my wonderful guide to the Soul experience. He answered all my questions as well as sharing all the specs and technical data on the Soul. He was always courteous and treated me as if I had a brain. I decided to buy the car that day under no pressure. When I came to pick the car up, Marshall explained all elements of the SOUL--radio, BLUETOOTH, voice commands,etc. While I signed the ownershp papers with Tony (who explained things well and did not pressure me to buy extendend warranties), Marshall inspected the car again and presented it to me with a full tank of gas. The caliber of the people and the service of the car allow me to recommend Kia of West Chester. More

Everyone was very patient and tried to understand our situation. They were very helpful and got us into the vehicle we wanted quickly without being pushy. They even let us take our chosen vehicle home situation. They were very helpful and got us into the vehicle we wanted quickly without being pushy. They even let us take our chosen vehicle home for a 24 hour test drive. We brought them a bad situation and they did everything they could to make it better. Thank you, guys. More