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Kia of West Chester
West Chester, PA
247 Reviews
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Showing 247 reviews
February 13, 2022
I had a wonderful experience at this dealership. From the moment I walked in, I was greeted by a manager, who took me over to the sales rep, Kyle! Kyle was such a kind gentleman. Very helpful, listened, the moment I walked in, I was greeted by a manager, who took me over to the sales rep, Kyle! Kyle was such a kind gentleman. Very helpful, listened, and found just what I was looking for. We took 2 cars out for a test drive, told me about the features, he let me take one home to show my husband. That car didn't work out, but the first one I drove, I ended up getting it. So between Kyle, the manager and the finance person, Tammi, they were able to work out a payment within my budget. I was able to drive my new vehicle hime tonight! Thank you all so much! More
by tandytakes
Employees Worked With
Kyle Keckler, Tammi Sobities
December 30, 2021
Good service but always there is room for improvement. Today my service was good. They did what I requested but they said my car was vacuumed in the front and wipe down the dashboard and it was not correc Today my service was good. They did what I requested but they said my car was vacuumed in the front and wipe down the dashboard and it was not correct. Also the papers said it. Not a big deal because I didn’t pay for it but if you say something be sure that is correct. Other than that, no complaints at the moment. More
by Inel F
Employees Worked With
Service department
December 09, 2021
The dealership is unprofessional and takes advantage of their customers. They lied about vehicles in stock and then presented a vehicle as AWD when in fact it was not!! In the months following the purchase their customers. They lied about vehicles in stock and then presented a vehicle as AWD when in fact it was not!! In the months following the purchase I had been disrespected by the staff and it's nearly impossible to get anyone on the phone to speak with. Once you do they will not answer your questions More
by Tim
Employees Worked With
Marvin
August 21, 2021
They added a $5,000 'market adjustment' to the sticker price. We went elsewhere where they didn't try to rip us off. Atmosphere in the dealership seems toxic. price. We went elsewhere where they didn't try to rip us off. Atmosphere in the dealership seems toxic. More
by new buyer
Employees Worked With
Victor Davis
July 21, 2021
I don't think I can even give one star. My wife and I wanted to get our Daughter a newer car because she was traveling farther to college . One of the salesman notified us of a car that just came on the wanted to get our Daughter a newer car because she was traveling farther to college . One of the salesman notified us of a car that just came on the lot. All of the criteria fit what we were looking for. We arrived and sat down to get things ready for a test drive. Our sales guy needed to help another sales guy so he stepped outside for a minute. We started hearing some escalated language coming from the Finance Manager. He was confronting another salesman on the floor. Several offices that could be used but the floor I guess seemed appropriate. Our Salesman came back in and was intercepted before he got back to our table. The Finance Manager pulled him into a office but did not shut the door. Once again not Professional Business behavior. A third person then came over to the office and shut the door but we could still here the conversation. Our Salesman came out and said he was sorry but had to quit. Another Salesman came over and tried to jump on the Sale while our Salesman was packing his desk. Never seen anything like that before. We were so taken back we left and never drove the car. We had the asking price check and were ready to go. To be blunt , your Professional environment is less than sub standard and you need to restructure your Management Staff. No matter what mistake was made that conversation should never have happen on the floor and while he was working with customers that were in ear shot .Completely unprofessional . More
by KM
Employees Worked With
The person we worked with is no longer there due to the treatment from mgmt team .
July 07, 2021
Would never ever go there to purchase a vehicle! Went there because my daughter is buying her 1st new/used car. We ask the salesperson (who's boss kept saying who trained you which is a sign to exit as s there because my daughter is buying her 1st new/used car. We ask the salesperson (who's boss kept saying who trained you which is a sign to exit as soon as possible) that helped us not to run her credit because the inquiry would hurt her credit score, He told me that they wouldn't that they just want to see score (soft credit run) Just found out from the bank that is giving her financing they did run her credit Terrible service, Terrible dealership. More
by randscord
Employees Worked With
John
June 15, 2021
Came in today to get a car test drive a 2021 Kia Soul loved the way it ran felt good driving after being without a car since March and fought to get 2 car loans off my credit I was finally approved for a loved the way it ran felt good driving after being without a car since March and fought to get 2 car loans off my credit I was finally approved for a 2017 Kia Soul w less than 60,000 miles Chris Brousseau was persistent Got turned down for the 2021 and 2016 but finally got a YES thank u and I will definitely be referring people to you for their next car More
by Frogprincess031477
Employees Worked With
Chris Brousseau
May 29, 2020
BUYER BEWARE! DO NOT DO BUSINESS AT THIS DEALERSHIP! That sums up the opinion of this 11 year customer of Kia of West Chester. I bought 3 vehicles in that time an DO NOT DO BUSINESS AT THIS DEALERSHIP! That sums up the opinion of this 11 year customer of Kia of West Chester. I bought 3 vehicles in that time and leased my last car 3 years ago. At the signing for this lease the finance agent at the time verbally stated and showed me the exact price I would have to pay if I wanted to keep the car at the end of the lease. Fast forward to the present when my lease term is ending. I decide that I want to keep the car and contact Kia of West Chester for assistance. For 2 weeks I asked for the buyout package to send to my credit union for financing. Finally, when I express my frustration of not getting this paperwork I'm quoted a price $1000 above my contracted buyout price. I'm put in touch with the GM Tom Burrows who tells me that it's Gov. Wolf's fault and that the dealership charges everyone $1000 and it wouldn't be fair to not charge me or to make decisions on a case by case basis. Thanks for valuing my 11 years as your customer! After some research I learned that Gov. Wolf did indeed allow dealerships to add this $1000 to the price of vehicles sold to help them through the covid-19 crisis, but it is voluntary for the dealerships (of course Kia of West Chester jumped on the opportunity to screw over their customers.) Thanks for looking out for the little guy, Gov. Wolf! But that's a topic for another time. I searched on Better Business Bureau website and found out Kia of West Chester has a D- rating. After reading other reviews of Kia of West Chester I guess that D- is well deserved. I searched other dealers and found one with an A+ rating and went there. My salesperson was super! I was treated as a valued customer, even though I was a new customer. They don't charge an extra $1000, but it doesn't matter because I bought a brand new Kia Soul and they have my well maintained, low mileage leased car to sell to another valued customer. I guess I got the last laugh this time, Kia of West Chester! Jim Sapala, you should be ashamed! Your dealership used to be a nice place to buy a car, sadly it is far from that now. BUYER BEWARE! DO YOUR HOMEWORK BEFORE DOING BUSINESS AT KIA OF WEST CHESTER! More
by Debbie B.
Employees Worked With
GM Tom Burrows
