Happy ending to a rough start!!!
Thank you to Mr Michael Rodriguez (Internet Director, Automax Killeen TX) for following up with me and your efforts to resolve the issues from my prev
Thank you to Mr Michael Rodriguez (Internet Director, Automax Killeen TX) for following up with me and your efforts to resolve the issues from my previous (negative) visit. Mr Rodriguez was very patient in taking the time to listen to my concerns, he made me feel like a person not just another name on a file folder! So I returned to the dealership on Friday, Jan 12th around 1pm to give it another chance. I was greeted by salesman Dennis who was very gracious and welcoming. Dennis went the extra mile to take care of the small details related to my new deal - he had a positive spirit and made me feel comfortable which helped to calm the mini melt down I experienced at the start of our visit lol. Mr Charles Kenneaster, very professional, extremely nice man, made the final signing process a no pressure, comfortable experience!! Thank you all for taking care of me and restoring my faith in the car buying process. I am happy I returned and I am very happy with my new truck!!