World Class Sales and Service!
WOW!! Not a place that would have come to mind when you think of a car dealership! No wonder why they get business! I literally had the most amazing e
WOW!! Not a place that would have come to mind when you think of a car dealership! No wonder why they get business! I literally had the most amazing experience for buying a car, AT THIS STORE. I found out about all the amazing deals they had for any car that matched your preference, the sales personnel were Super knowledgeable about their cars, and service recommendations. And even the finance department was helpful. The things I liked the most about this store was that they educated me on the cars , the sales process was fast and streamlined, but still at my own pace; I never felt rushed or pressured, one bit. And the finance department had everything out in the open, by showed me everything and explained everything. I never once had to feel like there were shady things going on behind the curtain. This is a very "new school" dealership. You can tell it's completely crafted around the customer 360 degrees. The service center is very knowledgeable and friendly which is how I originally found the place. I'm in the Army so I had just moved to Killeen Texas (Fort Hood) and I needed a service center for my VW Jetta. They helped me make sure I had everything I needed without spending extra money. And then a salesman by the name of Daniel Phinney came to educate me on the new Tiguan I wanted to get. This salesman Daniel and the finance manager Lambert are the sole reasons why I had such an exclusive experience at getting a car! My old car was appraised honorably as my trade, and my test drive on the new Tiguan was smooth and informative. I never felt like I had to haggle, I saw both my buying and leasing options which were fully in my control. I got hooked up with a great deal on a maintenance plan as well and knew about everything I was signing. No buyers remorse here. They provided food while I waited for my car to be ready for delivery. And I'm giving this review 5 stars because I know it's not just my experience! I have 2 friends who also went there and told me they had an amazing experience buying cars as well. They both bought used cars so I know the quality customer service worked both ways! I ended up getting two cars total from this place since I've been here! Im telling you, there's a lot of people in this town, a lot of dealerships too, I'm sure there's other good places out there but this is by far THE BEST. Don't settle, if you end up shopping somewhere else, then you played yourself. Hard! I will most definitely come back to get another car from these people, new or used! Automax Volkswagen is the spot.