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Mislead I went to Kindle Ford because of the proximity to my residence. Always had gone to Medford Ford since the 1970's. I met with a salesman, Mark Hampton I went to Kindle Ford because of the proximity to my residence. Always had gone to Medford Ford since the 1970's. I met with a salesman, Mark Hampton, on three different occasions who seemed, at the time informative. On the last visit, I emphatically told him that I needed a payoff for my 2013 lease vehicle, which entailed the over mileage and scrapped wheels. He spoke to a gentlemen by the name of Fran (Adelizzi). The bottom line was a payment of $3076.. When I spoke to Fran, he stated that's it, car is turned in and paid for. "" No additional" charges. This was paid and shortly thereafter, received a bill from Ford Credit indicating an additional 561.+ for the wheels. I inquired with Mark and he seemed upset, stating I thought that was included. I called Ford and they stated, I should have been advised that the wheels would have been extra. On two ocassions, Kindle Ford looked at this vehicle and never stated or acknowledged the problem with the wheels. Secondly, I told Mark Hampton that I had a great deal with my credit union for financing and he stated "We can beat it." I then told him, I only wanted Ford Credit Fibancing to run my credit since I have dealt with Fords all my life, financing, leasing and buying.!! He went to the finance officer and told him what I wanted(according to him). Mark relayed that the finance person, Geoff Heap, who said it would only be a "soft" hit. Three days later, I received letters from 4 other financial institutions stating I was denied. In addition, I received information that my credit score had 4 "hard" hits, reducing my credit score. substantially Now these inquiries will remain on my credit for 2 years. I called Mark and he stated "No way" . Bottom line, I was misinformed throughout the process. It is apparent that, with Mark's statement, "We will get this done today." was his only concern. In fact, several times, he had to ask other people something and the whole process took over 3 1/2 hours! Being an investigator with the NJ Motor Vehicles for 13 years, I spoke to other dealerships and they stated what was told and what was done seemed conflicting. In summary, very bad information, if not misleading was given to me, if I had been told upfront what they were doing, would not have purchased from Kindle Ford. BEWARE More

A Grand Experience! I knew what I wanted before I drove into their lot. The sale consultant and the rest of Kindle Auto Plaza crew provided me with awesome customer servi I knew what I wanted before I drove into their lot. The sale consultant and the rest of Kindle Auto Plaza crew provided me with awesome customer service and for that, I drove away that same day with an amazing vehicle. Much thanks and I totally recommend browsing through their inventory! More

Amazing Service We have been working with Kindle for a couple of years now and just leased our second car from them and the process was so easy and seamless.....My hu We have been working with Kindle for a couple of years now and just leased our second car from them and the process was so easy and seamless.....My husband and I both work crazy hours, and with a small child it was tough for us to go back and forth to the dealership but they worked with us so patiently over the phone and via email. We were able to come in sign the papers and leave with our amazing new FORD EXPLORER. Denise as always is such a pleasure to work with and you truly feel like you are part of the Kindle Family with the service they give!! More

Perfect First Experiance This was my first time buying a new vehicle and Kindle satisfied my needs and put me in a brand new 2016 F150. Denise Kennedy Watson was awesome to wo This was my first time buying a new vehicle and Kindle satisfied my needs and put me in a brand new 2016 F150. Denise Kennedy Watson was awesome to work with and made the whole process just easy and comfortable. Thanks Denise and Kindle Staff! More

Lease Options Denise listened to our preferences & price point concerns. She cared enough to find the right vehicle on her lot and make the deal happen. Thanks!!!! Denise listened to our preferences & price point concerns. She cared enough to find the right vehicle on her lot and make the deal happen. Thanks!!!! More

Awesome Loved Denise's charismatic personality. She was an absolute angel to work with! I would highly recommend to anyone looking to buy or lease a new car!! Loved Denise's charismatic personality. She was an absolute angel to work with! I would highly recommend to anyone looking to buy or lease a new car!! More

Excellent Service I have been dealing with Denise for over 10 years and each time she has far exceeded my expectations. I never have any issues. She is always very pr I have been dealing with Denise for over 10 years and each time she has far exceeded my expectations. I never have any issues. She is always very professional and extremely helpful. I would never buy/lease a car from another dealership because of Denise. Thank you for your wonderful service. More

Very good worker My name is Bill I lost My Ford F 150 in the storm January 2016. The first person I thought of when my Insurance Company told me it was a total loss My name is Bill I lost My Ford F 150 in the storm January 2016. The first person I thought of when my Insurance Company told me it was a total loss was [ Denise Kennedy Watson ] or as I call her ( D ) I beleave we have a good profeshional relationship. I have known her for 14 years and I just bought my third Vehicle through her. What I am trying to say is for me Denise is MY FORD Connection. She has an outstanding personality and will make sure you get exactly what you need. Eaven as Denise was geting my newist Vehicle filled with fule she was also setting up my Phone connection in my car wile doing that she was talking about setting up my SIRIUS free three month try out System. Talk about maltitasking? she can have 5-6 people dealing with her at one time and keep a very good ballance with all of them. Denise is like a juggling act that won't drop the ball. Oh well [ Denise Kennedy Watson ] is who to ask for when getting any Vehicle thats what I say. More

Lovely experience Our experience at Kindle Auto Plaza was very good. Our Sales Consultant Denise Kennedy Watson was outstanding, we told her what we were looking for an Our experience at Kindle Auto Plaza was very good. Our Sales Consultant Denise Kennedy Watson was outstanding, we told her what we were looking for and after going through several options with vehicles with her help we got the vehicle that we could afford and loved. She treated us very good and went above and beyond to make us feel comfortable and trust her to get the best deal. The finance process was a breeze as well, and was very friendly also. When it is time for a new vehicle we will go back to Kindle and of course request Denise Kennedy Watson as our salesperson. More

Amazing Service My truck was totaled in Winter Storm Jonas, and so I went to Kindle Auto Plaza to purchase a used truck. My agent was Denise Kennedy. She was the most My truck was totaled in Winter Storm Jonas, and so I went to Kindle Auto Plaza to purchase a used truck. My agent was Denise Kennedy. She was the most helpful agent I have ever dealt with, and completely walked me through the entire process. Very informative, kind, understanding. Answered every one of my questions. I highly recommend Denise! The free tank of gas at the end of the transaction would have been the icing on the cake until she actually bought me a hoagie when she realized I didn't eat all day! Amazing person, great deals, amazing service! Thank you! More