King Hyundai - Service Center

Let met start off by saying my family has bought at least 6 vehicled from King Automotive over the years, the last two of them were from King Hyundai, most of them were cash buys. Each & every time least 6 vehicled from King Automotive over the years, the last two of them were from King Hyundai, most of them were cash buys. Each & every time that "Gene" was involved with our repairs , it has either gone ary where we had to have it fixed again, or had to return & have it repaired at the company's expense, as well a further waste of mine and my wife's time. How he became a service manager is beyond me. IF this site would let me post less than ZERO stars, I would do so. This is primarily in reference to "Gene" the "service manager" at Deerfield Beach King Hyundai. After speaking multiple times to him to arrange a simple warranty key fob replacement. I had no key to give to him. Mine would work intermittently & for no reason would stop working. Myself & my family were lied to in reference to 1. that he did not have our correct phone numbers and 2. when the key was to be shipped, received. Instead, I was without a vehicle for a week because "Gene's" incompetence with his inability to do his job properly. The only reason we received any information was because we kept calling back. We did not have any of our messages left on voice mail returned. Since I needed an answer I continued to call back in order to speak to a person. Gene finally answered with "WHAT? WHY YOU KEEP CALLING?" This in itself shows he was at his desk, but was not bothering to answer his phone. We had to involve "Shawn", the Customer Service Manager. Finally, 5 days & multiple phone calls from my family to both "Shawn" the customer service manager & "Gene" the "Service Manager," I use quotations to show my level of disgust. Saturday day & time was prearranged, agreed upon for my wife & daughter to come & pick our vehicle. Upon her arrival, she was not greeted, & pointed in the general direction of service. She went into a service persons office & was waved off in an "over there." When she finally reached Gene's office she was irritated. All it would have taken was for the courtesy person to say "you need to see Gene at the end." Instead they decided to give her no information & jumped down her throat when she progressed from irritated to mad. She was told by Gene to get out of his xxxxing office or he will call the police, because my wife stated her name, year & model of the car, & "I want my car, & keys now." He proceeded to tell her she is not his wife or child & will not be spoken to in that manner & that he would not give my wife the pleasure of either. Then proceeded to tell her NO, YOU CAN NOT HAVE YOUR CAR UNTIL YOU LEAVE MY OFFICE & CALM DOWN. As his service personel began to encircle & gang up on my wife. She rightfully felt threatened. And with tears in her eyes demanded the car be brought to her. They proceeded to call 911 on her until she stated that he was holding her car hostage at which point the other unknown service person hung up the phone. I have made contact with Shawn's office & his secretary to inform him that we will be filing a formal complaint with Jason , the general manager of this dealership as well as corporate. Other issues we've had with Gene were bringing the car in for a "complimentary" oil change at which point we were informed of a recall. The recall was completed, but the oil change was not. No excuse was given by Gene for his neglect of completing the main task the car was brought in for. Another time, with Gene, one of our vehicles was brought in for a recall. When at the service cashier we were asked why we didn't have the other recall completed at the same time. When informed this is the first we're hearing about it we were told "Gene, our service manager should have let you know." When confronted, he stated he didn't know we wanted that done as well. This is just 3 issues we've had with Gene being our service manager. His gross incompetence & neglect seem to be perfectly ok with King Hyundai. The number of negative reviews speaks volum More

King Hyundai worst service department ever, they had my car for over 3 months, they dont return phone calls, they dont give you updates, they dont have quality control. horrible service department, service car for over 3 months, they dont return phone calls, they dont give you updates, they dont have quality control. horrible service department, service department never returns your calls, go anywhere else. More

They are deceptive and cannot be trusted. Go anywhere but here bad bad bad!!!! Had to file a police report! Go anywhere but here bad bad bad!!!! Had to file a police report! More

After dealing with this dealership for over six years, I have always been so pleased with their excellent service and professional personnel--until today!!! I doubt that I will ever go back there and will have always been so pleased with their excellent service and professional personnel--until today!!! I doubt that I will ever go back there and will no longer recommend this dealership to anybody. A service person that sits in one of the glass boxes when one pulls up to have car serviced by the name of Frank was too busy ordering his lunch while I waited in my car. He rudely told me I do not have enough mileage for a service and walked away. I got out of my car and told him I was the customer, not he, and I told him my cars have always been serviced there twice a year. He did not want to hear anything and walked away from me. FRANK should not be in the position he is in; perhaps he can wash cars as I was told the car washes are all done by hand. When I leased my 2021l Sonata at Coconut Creek Hyundai I was told to come in twice a year for service, which was included in my contract. Also that I can get a car wash at any Hyundai dealer at any time. I met with Jason Frieder, the General Manager, who told he has been there three years. Don't know why there is such a turnover of GeneralManagers. Told him I was not happy; he said if I'm not happy he would buy my car from me but then I would not have a car. Great problem solver!! I must compliment two employees that were most kind when they saw what I was going through and I sorry I did not get their names One employee had a clipboard and directed me to the GM. He has been employed there for three years; the other employee who was standing with him was most pleasant and has been there for 21 years. More

We just picked up our new Kona about 2 hours ago. On the way home we hear a loud noise in the engine bay for about 6 seconds. 10 minutes later AC quits and engine overheats. Fan belt is still on.My guess i way home we hear a loud noise in the engine bay for about 6 seconds. 10 minutes later AC quits and engine overheats. Fan belt is still on.My guess is pre delivery at King left something on top of engine that fell and wiped out AC clutch and waterpump? I call King. They said call Hyundai roadside assistance. Roadside says about 90 minute wait? I would have thought King would have sent someone with a loaner and their person would await roadside assistance? Nope, apparently at King Hyundai once they have your money, all those service promises turn to dust. As an aside, our sales person, Harry was courteous and professional. It is the management that falls short. I would recommend avoiding King Hyundai in Deerfield Beach. More

Very friendly professional and courteous service part had to be ordered and I had to reschedule service when I came back part was in and installed to be ordered and I had to reschedule service when I came back part was in and installed More

Friendly staff all around. Service department always takes good care of me. They always keep me informed of what my car needs. They keep their promise. takes good care of me. They always keep me informed of what my car needs. They keep their promise. More

Very competent service. 1st impression was based on appearance of the facility which was not impressive BUT they skip the flashy look and get the job done. Cole is THE man!! appearance of the facility which was not impressive BUT they skip the flashy look and get the job done. Cole is THE man!! More

Great Service; Sergio was awesome!!! Highly recommend Sergio for anyone, anytime ! He was efficient, prompt and extremely professional! This is about the 7th time Sergio has taken care of mine or vin my Sergio for anyone, anytime ! He was efficient, prompt and extremely professional! This is about the 7th time Sergio has taken care of mine or vin my wife’s vehicle(s) with outstanding service ! More

Excellent service Neal the service manager couldn’t have been been more friendly and helpful an excellent experience would recommend this maintenance shop to anyone needing service been been more friendly and helpful an excellent experience would recommend this maintenance shop to anyone needing service More