King Kia Of Laurel

Customer Service good, but freight fee I brought a new Kia Sorento from Pierce. Pierce was nice, and accommodating even though I came in pretty late. My issue is that when I purchased the v I brought a new Kia Sorento from Pierce. Pierce was nice, and accommodating even though I came in pretty late. My issue is that when I purchased the vehicle, I was told an 800 dollar freight charge was not added to the advertised price of the car. I negotiated a little and got the price down to something in my budget, which included this 800 freight charge. I am now looking at my Truth in Lending disclosure. The Truth in Lending disclosure has a line item for freight charges. Now, Pierce didn't do my paperwork- I believe Jamal did. However, none of my paperwork lists the 800 fee they charged me. For me it's a lesson learned- I love my new Sorento, however if I ever buy from Laurel Kia, I will be sure to ensure what I'm told matches the paperwork. Recommend with caution. More

Great experience Laurel Kia worked with me to get me into a brand new car. Ola was very helpful and patient in answering my questions about the cars that I was intere Laurel Kia worked with me to get me into a brand new car. Ola was very helpful and patient in answering my questions about the cars that I was interested in and the sales process. It was a smooth process and I didn't have to spend an entire day in the dealership. I would definitely recommend them to my family and friends. More

Very professional dealership We bought two new vehicles from Laurel Kia in July 2016. Sean was a terrific salesperson. He explained everything clearly and thoroughly in a low-pres We bought two new vehicles from Laurel Kia in July 2016. Sean was a terrific salesperson. He explained everything clearly and thoroughly in a low-pressure way, which we very much appreciated. We changed our minds a few times about exactly which vehicles to buy; he was very patient throughout the process. We left with confidence in our decision. The financing/paperwork process was also very professionally handled and smooth. More

Great dealership The Kia dealers work with you and for your best interest not theirs. Great experience with Jamal thank you so much and will be back to you with more c The Kia dealers work with you and for your best interest not theirs. Great experience with Jamal thank you so much and will be back to you with more customers. Satisfied Customer Yolanda Cook More

Exceptional Customer Service This was my first time purchasing a new vehicle so I did not know what to expect. Jamal walked me through the process and was patient and thorough in This was my first time purchasing a new vehicle so I did not know what to expect. Jamal walked me through the process and was patient and thorough in answering all of my many questions. I was able to test drive a few vehicle to find what would be best based upon my needs. Jamal definitely took his time and made sure I did not feel rushed. I am very happy with this purchase and will most definitely recommend this dealership to any friends and family! More

2017 Sportage I first saw the 2017 Sportage at the D.C. Auto Show. I was so impressed that I went to the Baltimore show to view it again. I had been considering the I first saw the 2017 Sportage at the D.C. Auto Show. I was so impressed that I went to the Baltimore show to view it again. I had been considering the Subaru Forrester because of its safety ratings, but after reading preliminary reviews about the Sportage, it became my car of choice. I went through Truecar and was given three car dealers. I was "underwhelmed" by dealer reps from two of the dealerships. Pierce York responded from Laurel Kia. Thank goodness!! He is honest, personable, helpful and knowledgeable. Going through Trucar, I chose an interior color that wasn't in stock anywhere in the area. Pierce worked with his management to ensure I got what I wanted. Once they discovered the car was being shipped, he tracked it until it arrived at the Philadelphia port. When there were multiple delays in it being sent to Laurel, he pushed everyone to get it delivered. Once the car was in, I also worked with Lisa Steele in the business office. Another fine example of personable professionalism! Laurel Kia's criteria for its personnel must be centered around people who take real customer service seriously. I will definitely recommend Laurel Kia to others. More

Excellent Experience I couldn't have had a better experience at Laurel Kia,They made my car buying experience very easy. Even though I didn't have great credit, they made I couldn't have had a better experience at Laurel Kia,They made my car buying experience very easy. Even though I didn't have great credit, they made sure I left in the car I wanted. Jamal red bowtie Allen and Pierce York were great and made my car buying experience very simple with no pressure. if you need a car I would highly recommend Laurel Kia they have great customer service and they will do all they can to make sure you leave with a car More

Great Experience! Working with Pierce was great. He thought about things like my stickers on the windshield for my job and my apartment parking. Who thinks of that!! Working with Pierce was great. He thought about things like my stickers on the windshield for my job and my apartment parking. Who thinks of that!! I am very pleased with the whole experience.. I will gladly recommend him to my co-workers and family. More

My brand new Sorento I've never owned a brand new car, but have had bad luck on two used cars in a row. When we finally decided it was time to get a brand new car, Kia was I've never owned a brand new car, but have had bad luck on two used cars in a row. When we finally decided it was time to get a brand new car, Kia was not our top choice. However, after working with Jamal Allen at Laurel Kia, that changed. Jamal was very easy to work with. He wasn't one of those salespeople that harass you nonstop about buying a car. He was very easy-going about the entire experience and would check up on me every few days or so, not every day, which is what I had been experiencing with the other dealers. He didn't continue to "go talk to his manager to see what they could do"; he gave it to me straight on what the costs of the vehicles were that we were looking at and worked with me and my budget to get me the best bang for my buck. He was patient and accommodating and I'm extremely happy with my purchase, which a lot had to do with Jamal. More

My amazing experience with Pierce I've been trying to get a car for over a year, but I have less than perfect credit so i constantly got denied or needed an outrageous amount for a dep I've been trying to get a car for over a year, but I have less than perfect credit so i constantly got denied or needed an outrageous amount for a deposit. I heard the Laurel Kia ad on the radio multiple times and decided to call. I'm so glad I did. I spoke with Pierce who was very nice, patient and understanding. He instructed me to go online and do the pre approval app. He got back in contact with me immediately and set a date for me to come in. The process was a breeze and I walked out of there with a brand new 2016 Kia Optima. If only Pierce could see the look on my five year olds face when I picked her up from school in our brand new car. Because of Pierce my year long rough journey without a car no longer exist and I'm forever grateful. I recommend any and everyone if you're looking for a car and a stress free car buying process Laurel Kia is the place to go!!!!!!! More