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King Kia Of Laurel

Laurel, MD

3.7
682 Reviews
Welcome to King Kia of Laurel! Formerly known as Laurel Kia, we are proud to join the King Automotive Family! This joining of kingdoms is so exciting and while our name may have changed, our standards of excellence have not! We will continue to provide the Laurel, Columbia, College Park, Jessup, and Elkridge, MD areas with New, Pre-Owned, and Certified Pre-Owned vehicles they can depend on at prices that they can afford.
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14921 Baltimore Ave

Laurel, MD

20707

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Showing 682 reviews

April 06, 2016

Done Deal! This afternoon my wife and I purchased a 2015 Kia Sedona. The entire experience was OUTSTANDING! From the moment we entered the dealership we were gre More

by Rob B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamal Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2017 -

Rob B responded

I am updating my review about this dealership since last year. My wife and I purchased a certified 2015 Kia Sedona. A year plus later we attempted a trade-in at Toyota and we were informed that the vehicle wasn’t worth much because of a severe accident noted on the carfax report. Immediately I reached out to Jamal “the red bowtie” at Kia and explain the dilemma for this was something we were not made aware of upon purchase. Of course Jamal and the dealership management denied any knowledge of an accident prior to the sale. At first they seemed eager to assist us with making things right. Hours later after Jamal had a meeting with management and finance, he told us the best deal they could give us was a vehicle downgrade and payments over $1100 per month. They were not willing to honor the original trade-in value nor were they willing to reimburse us for the overpriced vehicle. This is a prime example of a dealership that says and does what is needed to make a sale but does not strive to maintain customer satisfaction thereafter. And the sad part is, after we purchased the Sedona we went back to Laurel Kia and purchased a brand new 2016 Kia optima. Is this how you treat a return customer? We then contacted the Kia manufacturer and they told us that it was nothing they could do because this dealership was independently owned! I don’t understand why they are unable to assist when it is there brand name that is at stake. Do not purchase a vehicle from this dealership! They will sell you any deal but will not care about the sale afterwards.

March 19, 2016

Straight forward and good service. We purchased a 2016' Optima in Early January but initially when we arrived they didn't have the color that we wanted i.e. the Mrs. After having the v More

by R & K West
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamal Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tae Yeon
March 17, 2016

Easy Breezy. The used car was as described online.Staff was very professional,yet made you feel comfortable.I would definitely recommend this dealership. Saleman M More

by cathleen wilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
March 14, 2016

Awsome sausome The dealer , Michael Davis was very friendly , gave me all the information I needed , didn't seem like he was trying to swindle me and very very helpf More

by Ceewe3d
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Micheal Davis
March 01, 2016

My First Time was Great! I had the best experience at Laurel Kia. My sales consultant Pierce York was generous, friendly, helpful, informative, and patient. He knew a lot abou More

by DWKiaSoul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pierce York
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 21, 2016

The most not "horrible" car buying experience I purchased a 2016 Kia Forte from Mike Vacca. He was just really calm, not pushy, or condescending. Even with the technical difficulties their system More

by gngadbury
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Vacca
February 12, 2016

Buying a new Kia I had the best experience at Laurel Kia. I had Michael Davis as a sales representative and he was so helpful so understanding he went through everyt More

by Jjarrett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Davis
February 06, 2016

"Above and Beyond" Ola Fidel is the BEST!!!! She was very knowledgeable and helped me a lot with the car buying process. She made me feel very comfortable and did not pr More

by DJeezy1021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ola Fidel
February 06, 2016

Thank You Mike Davis! I am a first time car buyer at just the age of 23. Mike Davis recieved my info Friday Morning and I purchased my very first car Saturday morning. Than More

by DySchonD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Davis
February 04, 2016

Perfection (The guy with the RED bow tie) Very surprising. ....I actually went to the dealership to establish what steps I would need to take get get a vehicle, being that my credit was more More

by dreatyson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamal Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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