King Kia Of Laurel

Great Customer Service Jamal Allen provided excellent customer service during my vehicle buying experience. He was very patience as well. If there was an issue, he would f Jamal Allen provided excellent customer service during my vehicle buying experience. He was very patience as well. If there was an issue, he would follow-up and immediately provide a resolution. I recommended my son to speak with Jamal about buying his first car and now he has two satisfied customers. Thank you very much, Jamal! More

We love our new Kia Forte! Jamal Allen was really down to earth and very helpful to my fiance and I! We highly recommend you deal with him! We asked for a price that we wanted t Jamal Allen was really down to earth and very helpful to my fiance and I! We highly recommend you deal with him! We asked for a price that we wanted to pay monthly for our vehicle and we got it. Jamal, "the guy with the red Bowtie!", thanks for your excellent customer service! More

Misleading & Poor Customer Service Submitted all of my info 3 days prior to arriving to the Sales Representative because I KNEW my situation was challenging! I was told no problem I c Submitted all of my info 3 days prior to arriving to the Sales Representative because I KNEW my situation was challenging! I was told no problem I can help you. Drove an hour to get there only to have him serving another buyer during my appointment time in which he confirmed with me that morning. I was told I was APPROVED in between him serving the other client and told to go look at vehicles. Once I found one I liked he sent my husband and I on a test drive alone (the other buyer he went on the test drive with) and had the nerve to tell us to stay gone for a while so he could take care of the other buyer. We were gone for a half hour fell in love with the car he said I was eligible to buy only to return and have him tell me I am not. I am not upset because I was not eligible because like I said I knew my situation was challenging! I'm upset at the way Jamal treated me while he was buying time! While we were sitting there waiting on Jamal two of the other sales reps were having inappropriate conversations! HORRIBLE experience! I am positive that they ask people who actually buy a car there to write a review as an incentive because it was NOTHING like I expected from reading the reviews prior to arriving! Jamal was equipped with ALL of my information prior to me arriving and because I have credit monitoring I also know that my credit was ran the day I filled out the online application. My time is just as valuable as Jamal's. Honesty is always the best option. I would have much rathered Jamal say I'm sorry I can't help you than to waste my time and treat me the way he did. You should never use the words YOU are approved unless that is truly the case. More

Pierce is THE Best salesperson This was my second car buying experiencing from Pierce at Laurel Kia and AGAIN he made this such a pleasurable experience. Within minutes of me expl This was my second car buying experiencing from Pierce at Laurel Kia and AGAIN he made this such a pleasurable experience. Within minutes of me explaining what I was looking for in a new Sorrento Pierce had the keys for several models! He took the time to explain differences (detailed) in the different trim packages and features so it was easy for me to decide which Sorrento to drive off in. I love working with Pierce as he is customer focused, polite and professional. Once I decided which vehicle to take, he worked with Steve on my trade and pricing - what a great duo the Yorks make at Laurel Kia! Lisa in Finance completed all that tedious paperwork with ease and took the time to explain everything I was signing! She was excellent to work with on this normally nerve-racking money commitment. High marks to Laurel Kia on keeping the focus on their customers! I would definitely recommend buying a car from Pierce at Laurel Kia! He should be Salesperson of the Year for his no-hassle approach to car buying! More

Best Customer Service EVER Ryan Fracesse, Sr., was the best sales person I've ever encounter in any purchased I've made, he was very nice and knew a lot about the vehicles that Ryan Fracesse, Sr., was the best sales person I've ever encounter in any purchased I've made, he was very nice and knew a lot about the vehicles that I was interested in, he made great suggestions and kept me in my price range. I didn't spend a lot of time at the dealership nor was I in finance all night. Thanks so much to the team. More

New Sportage Fantastic experience from the time we walked in the door until driving off in our new Sportage! Jamal was wonderful. We've never had such a smooth c Fantastic experience from the time we walked in the door until driving off in our new Sportage! Jamal was wonderful. We've never had such a smooth car buying experience. Highly recommend Laurel Kia ! More

Terrific I would recommend this dealership. They were much more efficient and organized than other dealers I interacted with and had good prices too. They we I would recommend this dealership. They were much more efficient and organized than other dealers I interacted with and had good prices too. They were also pleasant. More

Mike Davis was absolutely wonderful!!! I recently came in and bought a 2015 Kia Optima from Laurel Kia with Mike Davis and he was so pleasant to work with. He made the dreadful buying proc I recently came in and bought a 2015 Kia Optima from Laurel Kia with Mike Davis and he was so pleasant to work with. He made the dreadful buying process easy and less stressful. I will recommend all my family and friends in need of a vehicle to him first. I want to personally thank him for taking the time to make my car buying process a pleasant one. More

Great experience We had a great experience at Laurel Kia. My fiance, son and myself went in just to see what our finance options were to get a car. Ryan helped us and We had a great experience at Laurel Kia. My fiance, son and myself went in just to see what our finance options were to get a car. Ryan helped us and we were able to get a new 2015 Kia that day! Ryan was friendly, knowledgable and an overall caring and sincere sales consultant. We could tell he genuinely loved what he does and he is great at it. We are so happy with the new car and can't thank Ryan enough. More

Amazing Experience I was in need of a new car the day after Christmas. My father and I drove out to Laurel Kia after hearing their ad on the radio (and after doing a li I was in need of a new car the day after Christmas. My father and I drove out to Laurel Kia after hearing their ad on the radio (and after doing a little research). We determined that a Kia would be the best move, as they have a fabulous warranty, gas mileage, and are overall dependable, affordable vehicles. Immediately after arriving on the lot, we were greeted by Ryan, a very helpful, friendly, and outgoing sales representative. He was so helpful throughout the entire process, making sure to ask the right questions and saying he would do whatever he could to earn our business that day. I really appreciated his straightforward nature and his willingness to go above and beyond. Long story short, we ended up driving off the lot that day in a brand new 2016 Kia Soul, and I've never been happier! Thanks so much to Ryan and the Laurel Kia team for their amazing, positive attitude and no-nonsense approach! More