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King Kia - Service Center

Gaithersburg, MD

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18 Reviews

18 Reviews of King Kia - Service Center

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January 29, 2024

Pleasure experience with both buying the car and post query. Staff is very organized and professional. I highly appreciate quick response for personal question/matter what actually a direct dealer resp More

by iurii.mykhailenko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lev Gershevich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maksym Golenko
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2023

My Kia Optima was stolen in March 2023 and taken to the King Kia AutoBody shop for repairs. After two months, I finally got my Kia back. I had to follow up constantly to know the status of my repairs. Prio More

by canncollins97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Autobody shop department
June 17, 2022

Asked the service rep to change my fuel injectors. They spent a week attempting to diagnose the issue (check engine code for injector fault and misfiring) and said that since the car had been modifie More

by BuckBeak Stinger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Advisor
Jun 17, 2022 -

BuckBeak Stinger responded

Then one of the Kia tech from there posted on Facebook about how they laughed at me and the car for thinking I could get free warranty work when I told Then I was paying for everything my self and just do the work.

November 14, 2020

To really appreciate Daniel Rouff @ King Kia you need to shop around other dealerships first. Otherwise you want be able to grasp the real difference thus, regret going other places. Actually after you shop More

by Pau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Rouff
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 23, 2020

What a wonderful team of experts in their fiield. Hugo Oliva was my Sales Rep. and I just can't say enough about his kind, knowledgeable & professional manner. Thank you and your team for a super experien More

by zfruhl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hugo Oliva
January 20, 2019

Service Center Repairs Service department was courteous and professional. Vehicle was serviced and repaired much quicker than I expected. Great communication between Guiller More

by Dave68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guillermo
May 02, 2018

Service dept is a scam! Was lied to by the service dept. Told the part I got could not be gotten anyplace else. That was a lie and it was half the price elsewhere. Their excu More

by jenb
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill Buck (sp?) who passed it onto Dennis who tried to pass it back to Bill. Ed in corporate was rude as well.
November 22, 2016

Happy purchasing, but service is overpriced and low quality I was a big fan of the purchase experience at King Kia, but I just picked up my vehicle from my first service experience and I was really disappointed More

by swindc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service staff
June 09, 2016

Oil change and 40 point check Went into this dealer this morning for oil change, tire rotation and 40 point check. I did not had appointment so they told me the work on the car asa More

by Ginoscara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure his name
January 13, 2016

Great Service - Love Wayne Normally I'm not one for a dealer service center but this place is great. The service is outstanding they stand behind their work. We recommend this More

by cmm1223
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne
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