ZERO STARS from me. You should be able to leave a review
ZERO STARS from me. You should be able to leave a review without having to pick a star. It should have that option. Negative 1 million stars is my r
ZERO STARS from me. You should be able to leave a review without having to pick a star. It should have that option. Negative 1 million stars is my review.
I’ll slam this business til my dying day. I’ve also reported them to the BBB. I run a business myself & I know how to treat customers with compassion & integrity. Kingdom Kia’s service department is pathetic! They’re LIARS & absolutely clueless, and have no customers service skills. They make stuff up to shut u up.
I’ve been dealing with the service department since October, my 2012 Sorento was randomly just shutting off as I was driving it. I took it to them 3 different times, they would drive it it a couple miles and inform me there was nothing wrong. I knew my air conditioner was out, I had them fixed it and a few other small things they just milked my pocket book. & guess what my AC doesn’t work. I would complain to my husband. he drove it & it shut down on him. This happened at least every to weeks. May 22, 21 the 100th time my Sorento almost killed me & just shut off as I was driving down I-44 with 2 year old granddaughter. I had to fly into the medium, I almost caused a major accident. We towed it to our trust worthy mechanic who doesn’t lie, within 5 mins, he had the answer to the problem. 17V-225 Knock Sensor Detection System (KSDS) which was a 2019 recall. I bought it June 2020. I paid over 500 dollars to get it towed to Kingdom Kia. They let it sit for 2 weeks til I called. And complain they hadn’t even looked. Kendra called me a liar, that there was no warranties on my Sorento that wasn’t taken care of. I had to inform her of the date of the recall & her the recall number. They finally drive it, magically there’s nothing is wrong with it & I’m a liar. So my husband calls a few days later, bam I was correct! They was going to order me a new motor. I waited well over the time frame of the estimated delivery of my motor & to began to start calling the last week of June. Every person told me the motor arrived the day before I called 4 different times. I’m sure they never ordered it. I don’t know every ones name I talked to, just a few. A mechanic told me on June 28th my motor was delivered the 27th. I call back on the July 15th. Kendra informed me my motor magically showed up July 14th, they had other customers in front of me. I asked to talk to the manager of the service department Adam, he was magically gone. I talked to Chance. He had the audacity to inform me they was busy, he would try to get my car in soon, but there was others in front of me. I asked him to put hisself in my shoes & have his car sitting at a dealership for 11 weeks. He informed me he has had a personal vehicle waiting for over 3 mths. I bet Chance was lucky enough to drive a company car. I had NO vehicle for 90 days. I called today needing my VIN and plate number to get my plates renewed. The service department doesn’t answer their phone. SHOCKER, they never do. I spoke with Shanna, she helped me. She paged Adam the manager of the service department. MY car was magically finished. He didn’t care one bit what I went through. Not one person bothered to call me to tell me Sorento was done. Who knows when they would of thought of that. I never once received a phone call in the 3 mths my car was sitting there.
Had I not of needed my vin number, they probably would not of me know for a few months. They don’t care about there customers!
90 days later I drove my car off the lot. I’ll NEVER give this place my business.
Do not take your Kia to the Kingdom Kia service department center, they are absolutely pathetic!!!!!