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Kings Ford Inc
Cincinnati, OH
1,470 Reviews
Thanks for looking at Kings Ford, your trusted Ford dealership and provider of new Fords and used Ford SUVs, cars, and other vehicles in Cincinnati, OH. As one of the premier Ford dealerships around, it's our sincerest goal to make sure that your experience with us is a great one. To guarantee that goal, our company has made several commitments to our valued customers. We'd like to tell you a little bit about them and show you why we've become such a reliable source for new and used cars in Cincinnati, OH. Please visit us today or check us out at KingsFordInc.com!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 10:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 PM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 PM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,470 reviews
June 09, 2019
Above and Beyond Our experience at the dealership was above and beyond what we had expected! We were very happy with the whole experience! Travis and David made us fee Our experience at the dealership was above and beyond what we had expected! We were very happy with the whole experience! Travis and David made us feel very welcome and was very nice. They made sure that we had all the information we needed. David also went through all the features of the vehicle to make sure we knew how it worked and was comfortable with all of it. Andy was great as well! He made such an important and sometimes scary purchase easy but yet very professional. Very well put together and made sure we had all the information we needed to know. We did not feel any kind of pressure from anyone there to make a purchase. It was all very professional and it was all about us and what we wanted not what they wanted us to do. We forever will refer our friends and families to Kings Ford and continue to go there ourselves! Thank you for a absolute amazing experience! More
by Akemon"s
June 06, 2019
it was quick and smooth I gave kings Ford a 5 star rating because they was very quick and helpful and answered all of my questions. I would reccomend anyone to buy a car from I gave kings Ford a 5 star rating because they was very quick and helpful and answered all of my questions. I would reccomend anyone to buy a car from there. More
by beth.craft
June 05, 2019
Geno made it simple... and even fun. King's Ford has always been great to deal with, but I consider Geno one of the most professional salespersons I have had the pleasure to deal with. H King's Ford has always been great to deal with, but I consider Geno one of the most professional salespersons I have had the pleasure to deal with. He made everything simple. He listened and found the car I wanted and at a fair price. The transaction was painless. The conversations with Geno even made it fun. I would highly recommend King's Ford, but even more emphatically, I would recommend asking for Geno. Just tell him you are Greek and he will quit trying to negotiate (he knows Greeks...) and will give you a great deal! More
by FusionMan
June 03, 2019
Came prepared to deal I came to Kings Ford ready to haggle. I had done my research and even had my loan pre-approval ready to go. None of that was needed. I got a good deal I came to Kings Ford ready to haggle. I had done my research and even had my loan pre-approval ready to go. None of that was needed. I got a good deal with no haggling, I received friendly service, and honest guidance. Super thrilled with the service that we received. More
by neelybourque
May 29, 2019
Great! Purchasing a new vehicle is typically stressful. This purchase wasn't stressful. it was handled professionally and in an efficient manner. David, Purchasing a new vehicle is typically stressful. This purchase wasn't stressful. it was handled professionally and in an efficient manner. David, Andy and Travis were very helpful. David took the time to explain the Fusion's Sync System and vehicle operation. Travis made the financing discussions quick and informative. More
by Paul@123
May 29, 2019
New Jeep! Received great customer service and excellent care! We’re willing to work with me and be patient enough to figure out an agreement and outcome that wa Received great customer service and excellent care! We’re willing to work with me and be patient enough to figure out an agreement and outcome that was reasonable! Definitely would recommend! More
by Madisonkayee
May 27, 2019
Good Experience Overall, a decent experience. Eventually, they provided the information needed to make an informed decision. I felt they were honest and open abo Overall, a decent experience. Eventually, they provided the information needed to make an informed decision. I felt they were honest and open about the financail options and provided advantages and disadvantages with the various options. More
by Joy123
May 26, 2019
Awesome experience I have certain expectations going to a car dealership. King’s Ford met and exceeded them. It was an easy experience. They knew what I wanted and worke I have certain expectations going to a car dealership. King’s Ford met and exceeded them. It was an easy experience. They knew what I wanted and worked to make it happen. More
by Dailyj127
May 22, 2019
Very expedient and exceptional customer service all around Gino was attentive, informative, and professional. We were short on time and he expedited the process to meet our needs without cutting corners. It Gino was attentive, informative, and professional. We were short on time and he expedited the process to meet our needs without cutting corners. It was a refreshing experience compared to what I have experienced with previous car purchases. More
by Kel123
May 20, 2019
Don't expect customer service after the sale Jacob Wires was my salesperson and I also briefly met Travis Martin. Everyone was friendly and helpful until after the sale. I purchased leather seats Jacob Wires was my salesperson and I also briefly met Travis Martin. Everyone was friendly and helpful until after the sale. I purchased leather seats to be installed after market. Before I left the dealership the day I purchased my vehicle, I asked Jacob if I should select my leather color prior to leaving. He said I could do that when I brought my vehicle back in. A few days later, he sent a text asking me what color leather. I called him and told him I did not want to chose a leather color over the phone. He Wanted me to come in that day and I explained that I babysit on Tuesday and Thursday. I did make a special trip (40 minute drive one way) to select the leather color. Although it was frustrating, I didn't say anything at that time. When the leather came in, Jacob texted to set up an appointment. I called him and explained once again that Tuesday and Thursday don't work for me. We agreed that I would bring my car in Wednesday at noon because he didn't want to come in early. I cancelled another commitment to free up the day. On Wednesday morning, I received a text from Jacob to confirm the appointment. Then I started receiving text messages about keeping the car an extra day because they couldn't put the leather on until Thursday. I asked Jacob to call, explaining I'm not a fan doing business via text. Apparently, the car needed to be there at 9am for same day installation. Jacob offered to keep me in a rental car through the weekend. I declined because I had an event to cater and the rental was a sedan. We agreed to reschedule the following week so installation could be done same day. There was little to no regard for my schedule. Jacob was insistent i needed to come in on a day he was scheduled to work so he could be there because he prefers to take care of his customer. I told him, Monday or Friday works for me. He seemed intent on Thursday so finally, I agreed to schedule the following Thursday at 9am so I could get my car back same day. I made special arrangements which required me to leave my house at 6:30 am and bring a 4 year old with me. I texted Jacob 30 minutes prior to my appointment and did not receive a response. When I arrived at the dealership, I was surprised to find out Jacob wasn't in. I spent 10 minutes trying to find out where I needed to be. I called Jacob who informed me he had arranged everything and I simply needed to go to the Service Department. Fortunately, the folks in the Service Department were helpful and the young man from Enterprise helped me transferred the car seat. Overall, I spent an hour at the dealership with a 4 year old in tow to accommodate Jacob and he didn't show up. Jacob and I texted back and forth and he seemed more concerned with convincing me he worked around my schedule (which he clearly did not) arranged everything up front, and had no control over the situation. Not once did he express any concern for my inconvenience or frustration. Later that day, I sent a text asking when my car would be ready since no one at the dealership could tell me. He checked and texted to let me know since the car wasn't picked up until noon, it wouldn't be ready until the next day. At this point, I was beyond frustrated because 1) my schedule was completely ignored; 2) I had been greatly inconvenienced; 3) I missed the 9am appointment because Jacob failed to include me in the arrangement so I didn't know where to be at 9; 4) and he had an attitude. Jacob and I talked and agreed, I would keep the rental car overnight and Kings Ford would make sure the car was returned with the appropriate amount of gas at their expense. I picked up my car the next day and confirmed with Jacob right before I left that Kings would make sure the rental was gassed up and turned in so I would not get hit with any charges. I received a call from Enterprise on Sunday, informing me the car didn't have enough gas and I would be charged. I explained the commitment from the dealership and fortunately, Chris at Enterprise took the time to listen and assured me, he would follow up with the dealership and I would not be charged. The Wedneday, I arrived at the dealership to drop my car off for the leather installation, I left a message for Travis Martin to call. At the time of the sale, Travis told me to let hm know if I needed anything. Apparently, that offer doesn't extend to after the sale. I simply wanted the opportunity to share my experience and feedback which could potentially be helpful to Jacob in the future but apparently, In my opinion, the dealership isn't interested in customer satisfaction after they close the deal. For this reason, I will likely have my car service at another Ford dealership and would not recommend Kings Ford. More
by Rjisaacs05
Employees Worked With
Jacob Wires, Travis Martin
