Kings INFINITI

NOT the Worst customer service!!! *REVISED* The manager at Kings Infiniti reached out to me and went above and beyond to ensure all my concerns were resolved promptly. Kathy still needs to take The manager at Kings Infiniti reached out to me and went above and beyond to ensure all my concerns were resolved promptly. Kathy still needs to take several lessons on customer service and professionalism, I think she's in the wrong profession *ORIGINAL REVIEW* I dealt with Kathy in service for a transmission problem with my vehicle. Her lack of professionalism is appalling. I arrived at 8:30am for a 9am appointment. I spent 3 hours there while they diagnosed the problem. Then after they diagnosed the problem, they said they were not able to provide a loaner car for me while the transmission on my car was going to be serviced. (I spoke to Infiniti consumer affairs and they told me that the dealer should provide a loaner car even if it's for a 30 minute service appointment.) terrible service, don't go there, you'll be sorry! More

Will never do business with Kings Infiniti. Stay away. I've had some really unpleasant experiences with this dealership particularly service center in the past and today 4/12/2014 was even worse. I made a I've had some really unpleasant experiences with this dealership particularly service center in the past and today 4/12/2014 was even worse. I made an appointment to few days in advance to have transmission oil changed and received a date for Saturday 4/12/2014 at 9am. Arrived at the dealership at 8:45am, filled out all the paperwork and was told it would take approximately 2 hours. At exactly 10:46am while walking around outside of the dealership, i've received a phone call from the service manager stating that they cannot perform the service (transmission oil change) because car has 113K miles and they don't change the transmission oils at that milage. My first question was why it took them over an hour and 45 minutes to get to that conclusion and what were they doing with my car during that time? Second question was why not? I change transmission oil regularly and last time it was changed at 88K miles in the same dealership so after 25K miles i figured it would be a good idea to have transmission oil changed. I do all regular maintenances with no exceptions, car runs great and reason i went for transmission oils change was because i still want it to operate without any issues. Dealer could not provide an explanation, only that they do not recommend transmission oil change and when i ask them to do it regardless, and that i'll sign a paper stating that i take full responsibility for this they still refused the service and told me to take the car and leave. Very disappointed customer and would like others to stay away from Kings Infiniti More

I recently leased the Infiniti Q50, my Fifth different Infiniti, it was awesome experience working with Natasha and Roman. Negotiated the entire deal over the phone, and Natasha went out of her way to ens Infiniti, it was awesome experience working with Natasha and Roman. Negotiated the entire deal over the phone, and Natasha went out of her way to ensure that i was happy with the details down to the color she suggested. Loved working with Roman as he goes ot of his way to make sure that i was comfortable with all of the different technology and innovations in the vehicle. The whole experience was great, seamless from begining to end. I would definitely recommend Kings Infinit and Roman and Natasha. ill be back for all of my car needs! More

Bob was great and told us all of the right things we needed to hear about leasing our new G37x! We are excited to drive our new car!!! needed to hear about leasing our new G37x! We are excited to drive our new car!!! More

I negotiated the price over phone and went to dealer ship to get the car and got it for same price. I really liked the dealership as there are no hidden costs and one low price for documentation. In general to get the car and got it for same price. I really liked the dealership as there are no hidden costs and one low price for documentation. In general about Infiniti financial is that APR rate is not competitive when compared to any good credit unions More

Great service, fast and efficient. I would gladly recommend your dealership to my friends. Special thank you to sales representative Roman Zeltzer, who is very professional recommend your dealership to my friends. Special thank you to sales representative Roman Zeltzer, who is very professional More

At first there were a few difficulties regarding a free oil change that I was supposed to get. I consulted with Eddie, the manager, and he got everything straightened out. Highly recommended. oil change that I was supposed to get. I consulted with Eddie, the manager, and he got everything straightened out. Highly recommended. More