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Kings INFINITI - Service Center

Brooklyn, NY

4.6
2,102 Reviews

2,102 Reviews of Kings INFINITI - Service Center

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March 15, 2021

Absolutely terrible service. Having to fight to get my leased vehicle fixed is absurd. I will never lease an Infiniti again, nor will I use Kings Infiniti for anything. More

by jdorloff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nelson Morales, Stephan Soto
Mar 26, 2021 -

Kings INFINITI responded

Good Afternoon Mr. Orloff, I wanted to take a moment to address your recent Dealerrater survey. When you arrived at our store for a State re-inspection at 3pm on a Friday 3/12/21, we tried to advised you the car would not pass New York State Emissions inspection due to " readiness not set" . At that time you did not want to accept our explanation of the "reset of readiness" that was required to pass your vehicle for state inspection and aggressively demanded for us to repair your car on the spot . In order to reset readiness this requires a specific drive pattern and distance , since it was 3pm on a Friday, we were unable to perform the readiness drive cycle. Our shop Forman explained the process, advised you the driving pattern and distance , and recommended you return on Monday the 15th so we can recheck and assist in resetting the system . When you returned on Monday , 3/15/21 , despite your survey completed on 3-15-21 and the statement "nor will I use Kings Infiniti for anything", we addressed your car and provided you with a loaner vehicle since the resetting of readiness could not be performed . Upon extensive diagnostic testing , we did find a concern with the engine on the vehicle . We promptly ordered your replacement long block , provided you with alternate transportation , completed the repairs , and returned the vehicle to you once completed , washed and State inspection completed , only charge was for the New York Vehicle Inspection . If there is anything else we can assist you with, please feel free to contact us at 718-646-3335, thanks, Stephan Soto , Service Director , Kings Infiniti

March 15, 2021

They are very helpful and friendly and always exceeded my car needs Nelson always so kind and honest and help me answer all my questions and gave me advice and megan always call when it's time for service More

by VINCENT.BELL11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Megan Largana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nelson Morales
Mar 17, 2021 -

Kings INFINITI responded

Vincent - We are very happy to hear that our customer's needs are satisfied - thank you once again.

Mar 17, 2021 -

Kings INFINITI responded

Hi Vincent.bell11, thank you so much for your positive comments about Kings Infiniti, Inc.! We are always more than happy to assist you if anything else comes up. Take care!

March 15, 2021

Everything was perfect. The attention, speed in service were awesome. The price of service was very good. It is a pleasure to have the car serviced. More

by Mivs1228
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Largana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2021 -

Kings INFINITI responded

Mivs1228 we want to thank you for takeing the time to provide feedback, its very important to us.

Mar 17, 2021 -

Kings INFINITI responded

Mivs1228, we are so happy to read such a great review about Kings Infiniti, Inc.! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 12, 2021

It’s always a pleasure to get service at Infiniti. The staff is attentive and very informative. I’m glad that I can call and rely on their expertise. More

by GABRIELBELTRAN61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson Morales
Mar 16, 2021 -

Kings INFINITI responded

Gabrielbeltran61, thank you for the high star rating! We are always more than happy to assist you if anything else comes up. Take care!

March 12, 2021

3 hours spend just for oil changed !!! Ridiculous!!! Car come out with broken springs. Service department didn’t mention it all. Made repair at small shop next day , when did car inspection. More

by VLDMB1212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Russo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2021 -

Kings INFINITI responded

good afternoon, I reviewed the information on this vehicle and would like to review your concerns with you, I tried several times but have not heard back from you, please feel free to contact me at 718-646-3335, thanks, Stephan Soto, Service Director, Kings Infiniti

March 11, 2021

I live out in Jersey and travel to Brooklyn for this dealership. Professional, fast, reliable and my service adviser Matt is great. This service center is absolutely the best I've been to. More

by Devon_bourne@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Raiten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristal Mercado
Mar 12, 2021 -

Kings INFINITI responded

Devon we appreciate you takeing the time to give us a great review.

March 10, 2021

Delightful experience getting your car serviced. Professional, courteous, and personable at all times. Service area is immaculate if one needs to wait; customer always made to feel important. Nelson More

by SPEECH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson Morales, Kristal Mercado
Mar 10, 2021 -

Kings INFINITI responded

Thanks for the great feedback.

March 10, 2021

The service waiting area was very clean with adequate spacing and the step by step digital notification on the progression of the service I found very helpful. Over all my experience was a good one. More

by LABRAT429
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson Morales, Kristal Mercado
Mar 12, 2021 -

Kings INFINITI responded

LABRAT429 We appreciate your feedback

March 05, 2021

Good atmosphere, the workers are friendly, and very professional. Like that they washed my car. I don't know what else to say to submit this. More

by DWINS33733
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2021 -

Kings INFINITI responded

Thanks for the great feedback

Mar 05, 2021 -

Kings INFINITI responded

We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, Kings Infiniti, Inc.

March 04, 2021

As always everyone there is great Maria as a salesperson is awesome and goes the distance and John is also wonderful I highly recommend them both More

by RELADY9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Trantino
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2021 -

Kings INFINITI responded

Thanks for the great feedback

Mar 05, 2021 -

Kings INFINITI responded

Relady9, thank you for your kind review; we are happy to pass along your comments to the team here at Kings Infiniti, Inc.! If you have any further questions, please give us a call. We're always happy to help!

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