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Kings INFINITI - Service Center

Brooklyn, NY

4.7
2,156 Reviews

2,156 Reviews of Kings INFINITI - Service Center

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March 24, 2021

Mr. John is a very nice and kind person. He has the best service. There was a lady who gave me a good speaking and service. I love it. More

by DALER.ASKAROV
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Largana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristal Mercado
Mar 25, 2021 -

Kings INFINITI responded

Daler - Thanks for the great feedback

March 23, 2021

Always great service at Kings Infiniti. John Russo and Teddy are true professionals. I never take my car anywhere else to have service done on it. More

by Dreal414
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roman Zeltser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Trantino
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Teddy - technician
Mar 24, 2021 -

Kings INFINITI responded

Dreal414, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Kings Infiniti, Inc.. Please let us know if there is anything else we can do for you; we are more than happy to help! Thank you so much again for your feedback! We hope you have a great day!

March 22, 2021

Excellent serviceOne of the reasons I have been a Kings Excellent service One of the reasons I have been a Kings client for 30 yrs the service dept has always been the best I have been dealing with John f More

by SSHELEBSKY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2021 -

Kings INFINITI responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Kings Infiniti, Inc.. Thanks again for taking the time to leave us this information about your recent visit. Take care!

March 16, 2021

Always fast good efficient service. Clean comfy waiting Always fast good efficient service. Clean comfy waiting area, coffee and drinks provided for free. Service advisors are very detailed and clear with More

by Q50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Megan Largana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Raiten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristal Mercado
Mar 17, 2021 -

Kings INFINITI responded

Jwill - thank you for takeing the time to provide feedback

Mar 17, 2021 -

Kings INFINITI responded

Jwill77, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Kings Infiniti, Inc.. We look forward to your next visit! Take care!

March 15, 2021

Absolutely terrible service. Having to fight to get my leased vehicle fixed is absurd. I will never lease an Infiniti again, nor will I use Kings Infiniti for anything. More

by jdorloff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nelson Morales, Stephan Soto
Mar 26, 2021 -

Kings INFINITI responded

Good Afternoon Mr. Orloff, I wanted to take a moment to address your recent Dealerrater survey. When you arrived at our store for a State re-inspection at 3pm on a Friday 3/12/21, we tried to advised you the car would not pass New York State Emissions inspection due to " readiness not set" . At that time you did not want to accept our explanation of the "reset of readiness" that was required to pass your vehicle for state inspection and aggressively demanded for us to repair your car on the spot . In order to reset readiness this requires a specific drive pattern and distance , since it was 3pm on a Friday, we were unable to perform the readiness drive cycle. Our shop Forman explained the process, advised you the driving pattern and distance , and recommended you return on Monday the 15th so we can recheck and assist in resetting the system . When you returned on Monday , 3/15/21 , despite your survey completed on 3-15-21 and the statement "nor will I use Kings Infiniti for anything", we addressed your car and provided you with a loaner vehicle since the resetting of readiness could not be performed . Upon extensive diagnostic testing , we did find a concern with the engine on the vehicle . We promptly ordered your replacement long block , provided you with alternate transportation , completed the repairs , and returned the vehicle to you once completed , washed and State inspection completed , only charge was for the New York Vehicle Inspection . If there is anything else we can assist you with, please feel free to contact us at 718-646-3335, thanks, Stephan Soto , Service Director , Kings Infiniti

March 15, 2021

They are very helpful and friendly and always exceeded my car needs Nelson always so kind and honest and help me answer all my questions and gave me advice and megan always call when it's time for service More

by VINCENT.BELL11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Megan Largana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nelson Morales
Mar 17, 2021 -

Kings INFINITI responded

Vincent - We are very happy to hear that our customer's needs are satisfied - thank you once again.

Mar 17, 2021 -

Kings INFINITI responded

Hi Vincent.bell11, thank you so much for your positive comments about Kings Infiniti, Inc.! We are always more than happy to assist you if anything else comes up. Take care!

March 15, 2021

Everything was perfect. The attention, speed in service were awesome. The price of service was very good. It is a pleasure to have the car serviced. More

by Mivs1228
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Largana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2021 -

Kings INFINITI responded

Mivs1228 we want to thank you for takeing the time to provide feedback, its very important to us.

Mar 17, 2021 -

Kings INFINITI responded

Mivs1228, we are so happy to read such a great review about Kings Infiniti, Inc.! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 12, 2021

It’s always a pleasure to get service at Infiniti. The staff is attentive and very informative. I’m glad that I can call and rely on their expertise. More

by GABRIELBELTRAN61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson Morales
Mar 16, 2021 -

Kings INFINITI responded

Gabrielbeltran61, thank you for the high star rating! We are always more than happy to assist you if anything else comes up. Take care!

March 12, 2021

3 hours spend just for oil changed !!! Ridiculous!!! Car come out with broken springs. Service department didn’t mention it all. Made repair at small shop next day , when did car inspection. More

by VLDMB1212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Russo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2021 -

Kings INFINITI responded

good afternoon, I reviewed the information on this vehicle and would like to review your concerns with you, I tried several times but have not heard back from you, please feel free to contact me at 718-646-3335, thanks, Stephan Soto, Service Director, Kings Infiniti

March 11, 2021

I live out in Jersey and travel to Brooklyn for this dealership. Professional, fast, reliable and my service adviser Matt is great. This service center is absolutely the best I've been to. More

by Devon_bourne@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Raiten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristal Mercado
Mar 12, 2021 -

Kings INFINITI responded

Devon we appreciate you takeing the time to give us a great review.

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