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Kings INFINITI - Service Center

Brooklyn, NY

4.6
2,104 Reviews

2,104 Reviews of Kings INFINITI - Service Center

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March 14, 2019

The worst Writing my entire experience is not proactive, nor would it change the quality of service at Kings Infiniti. I was warned by several people not to bri More

by Nik143
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Megan Largana
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Raiten
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Soto
Mar 14, 2019 -

Kings INFINITI responded

Hi Nik143 - Parsing out your comments we discover a couple of interesting takeaways, that you have been warned not to come to our facility for service, yet you did due to disctance... Our Service facility and organization have won Dealer Rater's 2018 and 2019 Customer service awards consecutively and we take our customer's needs and satisfaction very carefully, were you possibly warned in 2017 not to come and decided to come now in 2019? Moveing forward, we are carefully looking through our records and cannot identify who you are. We are more than happy to speak with you to address your concerns, please call us at 718 646 3335 and speak with Stephan Soto - Thank you Nik143

Mar 15, 2019 -

Nik143 responded

Just to clarify, do you mean "passing out my comments"? I was the person you called and so rudely spoke to regarding picking up my car. After Matt left me a message that I was going to incur storage fees because the car has been ready for 3 days. I explained to you that a family member had left work the day before to try and pick up the car on my behalf but was sent away. Your responses were: 1. It was 5:26pm and he arrived at the parts department (instead of the service center) and they were closed - people want to go home. 2. it was too late for him to go from the parts department to the service center (or for the parts department to call the service center) because the 2 departments were too far away from each other 3. The place closes at 5:30pm. If I went to a bank that closed at 5:30 and I arrived at 5:31pm, I would not be allowed in either. Well - are you a bank?? Or are you a car dealership?? Also, in reference to your bank comparison ; my cousin arrived 5:26pm - not 5:31pm. I had even called Megan ahead of time and advised her that my cousin was on his way - her response was "if he's not here by 5:30pm ON THE DOT you're beat" .. Nice etiquette by Megan, award winning customer service right there. Additionally, if my cousin went to the wrong department instead of the service center - then why was he standing directly in front of my car as Megan told him she is all closed up for the day? Does Megan work in the parts department? Was my car parked in the parts department? After all, Kings wanted my car out of there so badly. LASTLY - I went to start my car days after I got my car back THE CAR DIED. I had to wait for a tow and have it towed to the nearest mechanic. Whoever worked on my car FAILED TO PROPERLY CONNECT THE BATTERY CABLE. Either this was a mistake or this was intentional given the way the staff had already acted - I'm leaning more towards intentional . Like I said, I have been warned not to come to your facility. So to answer your response - I already spoke to you. Maybe you could address the failure to connect the battery cable properly. There is nothing more dangerous than toying with someone's car or failing to properly check a car before you rush to get it out of your dealership that is "tight on space"

March 14, 2019

Good service at Infinity Friendly staffs and good service at the center,they didn’t provide a loaner as I had expected, cuz it’s few hours job. They offered to take me to the More

by MAIDADDY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Megan Largana
4.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Raiten
4.0
This rating includes all reviews, with more weight given to recent reviews.
March 08, 2019

oil change lovely experience at service, thank you. only negative was that mailed coupon for oil change did not apply to my car and so price was more than 2x wh More

by MISSNELYA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Megan Largana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Raiten
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 08, 2019

Friendly and helpful John and Megan are very friendly and helpful. They squeezed me into their busy schedule in relatively short notice. Service was done with utmost profe More

by Peter L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Largana
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 06, 2019

Perfect service! I recently came in for my oil change and everyone was friendly and helpful! Everything went smooth and I was in and out, which I was really concerned More

by DIAMONDTWEETY48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Megan Largana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren , Nelson Morales
March 03, 2019

Professional The whole experience was seamless and professional All the people we dealt with were friendly and professional they got us in and out as quick as poss More

by DOUGBISCUT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Largana
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 03, 2019

Beyond expectations Beyond expectations, i had an emergency, just drove in, although they were way overbooked, they took me in and servised my car on less than 3 hours More

by CLEFKOWITX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson Morales
March 03, 2019

The best Best experience of my life. Period. End of story. This is the best service center in new york. Matt was incredible. Nelson and John were great too More

by MATTHEWRAITEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Raiten
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 28, 2019

Awesome service The service was great but the friendliness of the staff not possible to surpass. They are the main reason I lease Infinitis. I trust them with no hes More

by Mivs1228
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 27, 2019

Consistent Quality I have been with Kings Infiniti for over 15 years and am always satisfied. John Russo is extremely personable and knowledgeable. I recorded the strang More

by soulmuze
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roman Zeltser
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Largana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristal Mercado
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