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Kings INFINITI - Service Center

Brooklyn, NY

4.7
2,163 Reviews

2,163 Reviews of Kings INFINITI - Service Center

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April 04, 2019

As always, John and team did an excellent job...,I have As always, John and team did an excellent job..., I have been a Customer since 1996👌 My next vehicle willl be the Infinit self-driving😊 More

by LAUCHR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 02, 2019

My review It was a great experience. My service person was more like a friend than an employee. The service was great and the wait time was mush less than expec More

by Ron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 02, 2019

Excellent Went in for tire replacement Came back after breakfast Car finished wheels shining thanks to the crew Manager very knowledgeable and extremely d More

by TWOBROSCARWASH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson Morales
April 02, 2019

Great Service Always enjoy to return to Infiniti, the service is great and the staff is exceptional. They gave you the best advice on what to do. More

by JANMAL1000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 22, 2019

Awesome experience The people at King’s Infiniti know what they are doing. The drive in experience is great. Clean car when it’s returned to you. Short wait time! More

by Marc1974
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 15, 2019

Excellent The staff was helpful and knowledgeable. They catered to the cars needs and in the waiting area it was very comfortable. I completely forgot i was wai More

by MARTINA.DAVIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Megan Largana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Raiten
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 15, 2019

Satisfactory! Great place. Very organized, professional, clean. Able to resolve all issues. All staff were pleasant. I would definitely refer friends, family and ot More

by LILY_BEKKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 15, 2019

My experience was great The staff that I come in contact with is professional and friendly. They always explain anything that need to be explained, they always make my visits More

by LTEACHER365A1212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson Morales
March 14, 2019

Great service Matthew was great with helping me what I came in for. It did take a little while but it was done right. I would definitely recommend this service. More

by HU13HU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Raiten
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 14, 2019

The worst Writing my entire experience is not proactive, nor would it change the quality of service at Kings Infiniti. I was warned by several people not to bri More

by Nik143
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Megan Largana
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Raiten
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Soto
Mar 14, 2019 -

Kings INFINITI responded

Hi Nik143 - Parsing out your comments we discover a couple of interesting takeaways, that you have been warned not to come to our facility for service, yet you did due to disctance... Our Service facility and organization have won Dealer Rater's 2018 and 2019 Customer service awards consecutively and we take our customer's needs and satisfaction very carefully, were you possibly warned in 2017 not to come and decided to come now in 2019? Moveing forward, we are carefully looking through our records and cannot identify who you are. We are more than happy to speak with you to address your concerns, please call us at 718 646 3335 and speak with Stephan Soto - Thank you Nik143

Mar 15, 2019 -

Nik143 responded

Just to clarify, do you mean "passing out my comments"? I was the person you called and so rudely spoke to regarding picking up my car. After Matt left me a message that I was going to incur storage fees because the car has been ready for 3 days. I explained to you that a family member had left work the day before to try and pick up the car on my behalf but was sent away. Your responses were: 1. It was 5:26pm and he arrived at the parts department (instead of the service center) and they were closed - people want to go home. 2. it was too late for him to go from the parts department to the service center (or for the parts department to call the service center) because the 2 departments were too far away from each other 3. The place closes at 5:30pm. If I went to a bank that closed at 5:30 and I arrived at 5:31pm, I would not be allowed in either. Well - are you a bank?? Or are you a car dealership?? Also, in reference to your bank comparison ; my cousin arrived 5:26pm - not 5:31pm. I had even called Megan ahead of time and advised her that my cousin was on his way - her response was "if he's not here by 5:30pm ON THE DOT you're beat" .. Nice etiquette by Megan, award winning customer service right there. Additionally, if my cousin went to the wrong department instead of the service center - then why was he standing directly in front of my car as Megan told him she is all closed up for the day? Does Megan work in the parts department? Was my car parked in the parts department? After all, Kings wanted my car out of there so badly. LASTLY - I went to start my car days after I got my car back THE CAR DIED. I had to wait for a tow and have it towed to the nearest mechanic. Whoever worked on my car FAILED TO PROPERLY CONNECT THE BATTERY CABLE. Either this was a mistake or this was intentional given the way the staff had already acted - I'm leaning more towards intentional . Like I said, I have been warned not to come to your facility. So to answer your response - I already spoke to you. Maybe you could address the failure to connect the battery cable properly. There is nothing more dangerous than toying with someone's car or failing to properly check a car before you rush to get it out of your dealership that is "tight on space"

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