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Kings INFINITI - Service Center

Brooklyn, NY

4.6
2,120 Reviews

2,120 Reviews of Kings INFINITI - Service Center

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June 01, 2018

Seevice experience The best service ever i will recommend any body who has issues or need a regular service job done just need to stop by rhis dealer ship More

by Brooklyn54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristal Mercado
June 01, 2018

Outstanding Fantastic Service fast and courteous very polite and professional Tom care of my problem and delivered a clean car I was extremely satisfied and wou More

by CHAIMSCHWEID
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 01, 2018

Overall service They were very professional and kept me informed on what was going on with my vehicle. The pricing was a little bit too high but other than that it wa More

by JAGGACHRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Then
June 01, 2018

Very professional I brought my car to the service department for some minor work. I also purchased a trunk spoiler. All the work including the installation of the rear More

by gemtem2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Then
June 01, 2018

Helpful Knowledgeable , explained all options, very reasonable, friendly, attentive. Car given back in timely manner. Was updated often . I had very specific More

by Khamis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Megan Largana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Then
June 01, 2018

My experience at Kings have been good over the years. I have had a good rapport at Kings Infiniti over the the years. I have worked with John Russo and he is always very nice and listens to any problem I More

by rimshot
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Largana
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 01, 2018

Excellen ppl I was worried when I saw the check engine light show on the dashboard. As soon as I saw John he put my mind at ease and that he would check my car as More

by EFROS123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Largana
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2018

Thorough check up of my vehicle, identified for problem& got it fixed.I was assured that the vehicle is perfectly alright & can bring for routine check up annually. More

by PRREDDYMD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Megan Largana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristal Mercado
Sep 22, 2021 -

PRREDDYMD responded

Updated

May 31, 2018

Oil change Made an appointment for an oil change ,waited 2 hrs for my car . What's the point of making an appointment if I'm gonna wait so long . More

by N.PEREZ271
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson Morales
May 31, 2018

Very bad They cannot solve the problem l went many times for same things so the needs to fixing really work done by problem fixed so I am not satisfied More

by Mashrafi51212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Russo
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2018 -

Kings INFINITI responded

We apologize you are not happy. Unfortunately on two different occasions we have not been able to confirm the noise you are complaining about. Please keep in mind we are in the service repair business, and not wanting to fix something does not do us any good. We are always honest with our clients and we will only fix what we can find. Please bring your car back when noise is happening and we will be glad to send a tech on a test drive to confirm the issue.

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