Kings INFINITI - Service Center

Excellent service experience Ron handles my all service visits. He is always extremely polite, truly helpful and very professional. The service at Kings is top shelf from the vale Ron handles my all service visits. He is always extremely polite, truly helpful and very professional. The service at Kings is top shelf from the valet when you first pull in, then service advisor who listens to my issues and finally the mechanic who works on my car. I have never needed to return for the same problem twice. AND my car is always cleaner upon pick then it was on drop off. Great job Kings! More

Very good place to have your car service Very great service , very friendly , outstanding work, very good communication keeping you updated with your car, I would recommend anybody, he made Very great service , very friendly , outstanding work, very good communication keeping you updated with your car, I would recommend anybody, he made sure I was in and out fast and made sure my car was clean b4 he gave it to me More

#1 Service I've financed and leased cars all over Brooklyn and Staten Island. It's refreshing to be treated like value instead of money. I leased my Q70L through I've financed and leased cars all over Brooklyn and Staten Island. It's refreshing to be treated like value instead of money. I leased my Q70L through Roman Zeltzer with the help of ownership Enrico, needless to say they gave me the best deal with no hassle and I didn't feel sold. Now service is a breeze. I call Ron Mechler and my car is serviced quickly with no xx, a loaner when I can't wait so I can still work for the day. Between the help getting the car and keeping it running in tip top shape, Kings takes the cake. Maybe it's my charm and respect I show that helps, but either way they know good customers when they see them. I now have 2 vehicles from them with little to no issues. Thanks guys. Keep up the good work. People notice. More

Great service Very fast service and they even wash the car for you. Ron Mechler and John Russo are true professionals. They will keep me in the Infiniti family. Very fast service and they even wash the car for you. Ron Mechler and John Russo are true professionals. They will keep me in the Infiniti family. More

Great Service Visit Recently brought in my 2015 Infiniti Q50 in for an oil change and the service was great! Quick and easy and the staff is all very friendly. Relaxed in Recently brought in my 2015 Infiniti Q50 in for an oil change and the service was great! Quick and easy and the staff is all very friendly. Relaxed in the waiting area while my car was being serviced. Just about an hour later and my car was brought up front looking like it just left the showroom floor. Great job! From now on I'm bringing my car to Kings Infiniti for service! More

Stay AWAY Had my car serviced at this place, next day wanted to check oil level, pump the hood, guess what...., no oil dip stick, a big bolt laying on top of th Had my car serviced at this place, next day wanted to check oil level, pump the hood, guess what...., no oil dip stick, a big bolt laying on top of the engine, antifreeze tank's one mount missing, wires are not secured just hanging there, UNBELIEVABLE !!! More

Unhelpful, rude service rep Called to inquire about setting up a service appointment for my vehicle which was involved in a small accident, with the other party's insurance compa Called to inquire about setting up a service appointment for my vehicle which was involved in a small accident, with the other party's insurance company paying 100% of the repair costs. Asked to clarify the process, since an adjuster would have to come out from the insurance company. Was rudely told "we don't do any of that, you have to do all that yourself". He actually told me a few times to just go to a body shop instead. I've owned several luxury vehicles over the years and have worked with many service departments. 99% of the time, the general response from the service department is "we'll handle everything, coordinate everything, you have nothing to worry about". Kings Infiniti service has some of the most unhelpful, unprofessional and just straight up lazy people working there. More

Worse customer service I towed my car to kings Infiniti because my clutch lost pressure, which was on the Thursday before memorial weekend not knowing or was even told that I towed my car to kings Infiniti because my clutch lost pressure, which was on the Thursday before memorial weekend not knowing or was even told that the dealer was going to be close. I specifically asked for a loaner car before hand and was told they have to diagnose the vehicle first. On Friday when they first took a look at my car i was told by Ron(service manager) that the clutch is saturated in fluid and needed to be changed as the first step, not being sure of any other problems. Ron explained to me that I would get a loaner vehicle if my car wasn't ready on Friday but he was pretty sure 99% it would be. I didn't think it was a big deal because like I said I thought kings Infiniti would've been open on Saturday for me to get a loaner car. I believe Rons communication skills and his attitude towards customers needs a lot of work. A lot of my frustration being without a vehicle tying to get my family from point A to B over a 3 day memorial weekend could've been avoided if this situation was handle better and professionally. More