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2,117 Reviews of Kings INFINITI - Service Center
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Verified Customer
June 09, 2022
Been dealing with them for over 15 years . Great people especially John Russo . Always honest and helpful Great people especially John Russo . Always honest and helpful More
by Amorosilouis
Employees Worked With
June 08, 2022
Matt is amazing. Always has been. I guess my rating is for the "mechanic" that took my car for a test drive. I stated that there is this 'clicking, settling, almos Always has been. I guess my rating is for the "mechanic" that took my car for a test drive. I stated that there is this 'clicking, settling, almost creaking sound that come from the rear, inside, passenger side when coming off a uneven surface (I. E. A driveway, or large sidewalk). He claims not to hear it. Well I also stated it does not happen often, so if I were him I would drive it some more inside instead of just dropping it. I stated that the air conditioning was giving off a terrible odor like freon or something. The truth is that by the time I got to the appointment, it had subsided drastically. Almost to the point where you couldn't smell it any more. After I left, I still caught tiny amounts here and there. But now nothing. So maybe not using it the entire winter. I don't know. I also forgot to mention something, which a good mechanic should be aware of. The driver seat jolts, almost knocks every day when I get in, just a small amount. Maybe a few millileters. But still feels like it's loose and then once it does, it is fine. I don't know, but my QX60 had a lot less issues and I actually drove that one even more at that time. I am not happy with the car. With this price, they should be coming to me & exchanging the xxxx thing. It almost feels like a lemon. Not the type of quality I expected from Infiniti. More
by Henry2751
Employees Worked With
June 08, 2022
I love this service center. They're warm honest and do exceptional work. I feel like my car gets a hug every time I go. They're warm honest and do exceptional work. I feel like my car gets a hug every time I go. More
by CHERYLG
June 07, 2022
Everyone is very polite and very knowledgeable, especially John Russo. He is very professional and always takes the time to explain everything to me. especially John Russo. He is very professional and always takes the time to explain everything to me. More
by ALIEBER101
Employees Worked With
June 07, 2022
Welcoming, respective, responsive and pleasant team. Makes you feel appreciated. Returns the car cleaned in a timely manner. Makes you feel appreciated. Returns the car cleaned in a timely manner. More
by GAILPDUKE
Employees Worked With
June 07, 2022
The customer service very professional and knowledgeable the place is very clean live it A1 the place is very clean live it A1 More
by BBLAKE22671
Employees Worked With
June 07, 2022
John Russo is always courteous and extremely knowledgeable. He’s a main reason to remain. knowledgeable. He’s a main reason to remain. More
by Slradow@aol.com
Employees Worked With
June 07, 2022
Ridiculous not to accept personal checks and then to charge for use of a credit card. charge for use of a credit card. More
by Slradow@aol.com
June 07, 2022
Had to bring my car in 7 times to fix the problem. “Top crew man” took it out for a test around the block twice to no avail. So I took the car to 2 independent mechanics and they determined the probl “Top crew man” took it out for a test around the block twice to no avail. So I took the car to 2 independent mechanics and they determined the problem right the way. I’ve been leasing Infiniti since 2004, it’s a lot of cars I went through, never had I such an annoying experience. Yes, the car is fine now, but it took a lot of my time and expertise from outside to diagnose the issue. More
by TATYANAJWLR1212
