Kings Mazda
Cincinnati, OH
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Service Department has gone above and beyond to fix and resolve issues from another dealership that we bought the car from, other dealership left me in a bad predicament, didn't return calls and Kings Mazd resolve issues from another dealership that we bought the car from, other dealership left me in a bad predicament, didn't return calls and Kings Mazda handled it so easily . Manager actually checked concerns himself and answered all my questions to make sure all was good.Communication has been fantastic and quick and very happy with past two service appts . Love the videos. Would have bought from Kings just bad timing on preference of color of car needed the time. Thanks again Kings Mazda ! More
I've reviewed the service center before and everything was great.. not so much these last few go arounds. While everyone is friendly and polite, they keep telling me my cx-5 is fixed, but the issues are w was great.. not so much these last few go arounds. While everyone is friendly and polite, they keep telling me my cx-5 is fixed, but the issues are worse than ever every time I pick my vehicle up. What's worse, I didn't have these problems until after I took my vehicle in for a different reason. This has been on going since may 23rd. It's a great group of people over there but they dropped the ball on this one. More
Tony was polite and helpful. He was the first person I came in contact with at Kings Mazda. He answered my questions. Explained the special Kings Mazda had on Oil Changes which I He was the first person I came in contact with at Kings Mazda. He answered my questions. Explained the special Kings Mazda had on Oil Changes which I took advantage of. I appreciated the video shared with me that the tech took of himself servicing my Mazda CX-30. Thank you for your professionalism Tony! With that said each person yesterday I came in contact with was very helpful and kind. Excellent Service!! More
The only reason I didn’t give 5 stars was I could not get a hold of anyone on phone to make appt. Once I got there service was great. Loved to video. a hold of anyone on phone to make appt. Once I got there service was great. Loved to video. More
This is by far one the best dealerships i have ever dealt with. Always friendly and professional. have dealt with Mr. Royer several times and he is great. He set me up with Tommi Hamilton and she was grea with. Always friendly and professional. have dealt with Mr. Royer several times and he is great. He set me up with Tommi Hamilton and she was great. More
Had to bring the car back because one thing was not completed correctly. Much more disappointingly, My audio system amp failed a mere 12 hours after getting the car back where speakers and battery wer completed correctly. Much more disappointingly, My audio system amp failed a mere 12 hours after getting the car back where speakers and battery were tangentially impacted by the work. Could it be a coincidence? Awfully odd, but enough doubt thrown from them where I'm all on my own. Loaner vehicle was provided during the multiple days which I did appreciate. More




