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Kings Nissan - Service Center

Brooklyn, NY

4.6
2,365 Reviews

2,365 Reviews of Kings Nissan - Service Center

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January 25, 2024

Too many requests for surveys and reviews. Too many requests for surveys and reviews. Too many requests for surveys and reviews. More

by EUGENE.SLEPOV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Atnan Guze
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 23, 2024

Accurate and professional down to a tee , I was well pleased with the results of my service visit, thank you very much More

by BONITO8568
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Atnan Guze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2024 -

Kings Nissan responded

Thank you for your review, Atnan is a great Master Advisor with a passion foe Nissan , we appreciate your feedback, Thanks, Stephan Soto

January 21, 2024

Excellent service from when dealership took car to giving explained what needed to do to car if I agreed all good More

by NANZ422
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Scalici
4.0
This rating includes all reviews, with more weight given to recent reviews.
Atnan Guze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Shtern, Stephen Soto
Jan 24, 2024 -

Kings Nissan responded

Thanks, for the great review, we appreciate your feedback, Thank you once again, Stephan Soto , Service Director

January 17, 2024

My service rep Atnan took extra care to keep me informed and expedite the repairs as much as possible. I’m very satisfied with the quality of the work I received at Kings Nissan. More

by Massay1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Atnan Guze
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 17, 2024

Originally went in for a CVT oil and filter change and received the car back with just the CVT oil change and no filter change as per recommendation from the service advisor. I noticed the car drove a More

by NissanCube
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Atnan Guze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristal Mercado- Santiago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Soto
Jan 24, 2024 -

Kings Nissan responded

Good Morning, i am glad we had the conversation the other day and we are more than willing to replace your filter . As we discussed there is no set interval for the filter so it was not replaced as part of the trans service. We will replace the filter and new fluid for no charge to you, and hope this will clarify this service request. Let me know what day is best for you , Thanks, Stephan Soto , Service Director

Jan 25, 2024 -

Kings Nissan responded

We just replaced the filter and fluid for no charge as per our conversation, the filter was provided back to you for review , thank you for the opportunity to correct your concern, thanks, Stephan

January 16, 2024

Great location right off the Belt Pwy. Efficient check-in along with comfortable lounge makes the experience easy and stress free. Pickup a bagel and coffee a block away and let the profes More

by JOHN.NYBORG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Atnan Guze
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 16, 2024

They were quick to take us in and complete and paper work. They set expectations and were done quicker than I expected. Great service overall More

by DAISYMUNOZ0311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Atnan Guze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristal Mercado- Santiago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Soto
January 15, 2024

Great service and great service manager and hospitality. Good job! Customer oriented service. Keep it up. More

by ALISH2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Scalici
5.0
This rating includes all reviews, with more weight given to recent reviews.
Atnan Guze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristal Mercado- Santiago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Soto
January 04, 2024

Bad customer service. The communication on the progress and findings of the scheduled service was poor at best. This experience completely erased any positive feelings ab More

by NYNJAGIRL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nelson Morales
Jan 24, 2024 -

Kings Nissan responded

Good Afternoon, I am so sorry your experience here was not as expected. My name is Stephan Soto , I am the Service Director for the Kings Auto Group. I would like to make myself available to you to review your concerns and try to restore your faith in this store. We recently Merged the Nissan and Infiniti store together and it was our 2nd day working out the logistics. Please feel free to contact me at ssoto@kingsinfiniti.com or my cell 845-653-6277 . Once again i do apologize for our poor communication and service and wish the opportunity to correct this feeling, Sincerely Stephan Soto, Service Director

January 03, 2024

Atnan Guze went above & beyond to help me. He was very kind, knowledgeable, patience & took the time to walk me through each step as to what was wrong with my car & what they did to fix it. He More

by PLATINUM0831
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Atnan Guze
5.0
This rating includes all reviews, with more weight given to recent reviews.
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