Kings Toyota

Said because I don’t live in Cincinnati they could not sell me a new car but could a used car. They save their new cars for people that live in Cincinnati. sell me a new car but could a used car. They save their new cars for people that live in Cincinnati. More

Great experience, and lots of fantastic options! We worked with Nate to look at the Toyota Highlanders. Nate was very knowledgeable and seemed honest and easy to talk to. He took the time to show us We worked with Nate to look at the Toyota Highlanders. Nate was very knowledgeable and seemed honest and easy to talk to. He took the time to show us all the vehicles we were interested in, answer all our questions, and let us test-drive. He even helped us find our car in the parking lot afterwards! More

Very quick and simple transaction on a new car purchase. I was able to have everything ready to including trade in before I even stepped foot in the dealership. It was such a time saver thanks to Ashley. I was able to have everything ready to including trade in before I even stepped foot in the dealership. It was such a time saver thanks to Ashley. More

Awesome thank you good dealer good personal good services I love this kings Toyota good I love this kings Toyota good More

Too much detail to go into, but dealing with them for 3 months on an issue that is still not resolved. Response has been tremendously poor all the way to the top. I would avoid them at all costs months on an issue that is still not resolved. Response has been tremendously poor all the way to the top. I would avoid them at all costs More

I was very strongly advised to purchase an Extended Warranty by the Finance Mgr. who handled my loan. I was informed that a full refund of the warranty amount would be issued at the end of the term if Warranty by the Finance Mgr. who handled my loan. I was informed that a full refund of the warranty amount would be issued at the end of the term if it wasnt used. I was also informed that Toyota personnel would assist me in the refund process. After 7 years and not having used the Warranty I went to Toyota for assistance in getting the refund. I was kept waiting for over an hour to be told that everything was done through a 3rd party and there would effectively be no assistance. I completed all necessary paperwork and sent it via Registered mail which was received on 4/30/21. The paperwork stated that the process took 4 - 6 weeks although the dealership rep told me it is more realistically 4 months and that the check is first issued to the dealership who then re-issues it to the customer. My paperwork package was complete so hopefully a check will present itself some time soon. More

Worst customer service & finance department doesn’t know how to write contracts or the laws. Will never return & I have bought dozens of cars. Should be 0 stars option. how to write contracts or the laws. Will never return & I have bought dozens of cars. Should be 0 stars option. More

As a returning customer, I purchased a new Camry in 2012. I'm interested in buying a 2021 Supra and called the dealership to schedule a test drive and to inquire about the vehicle. The salesman informed me t I'm interested in buying a 2021 Supra and called the dealership to schedule a test drive and to inquire about the vehicle. The salesman informed me there were 8 Supra's in stock but unfortunately the car is not available for test drives. I asked to speak to the sales manager and again he said there's a no test drive policy on that vehicle. UNBELIEVABLE!!! How do they expect someone to purchase a $50,000 plus car without test driving it first???? Their service department also gives me a hard time every time I take my Camry in for the complimentary oil changes that was written into my contract when I purchased that car back in 2012. STAY AWAY from this dealership.... More

DOUBLE CHECK YOUR INTEREST RATES !! They will tell you one thing and try to get you to sign something else, so make sure you double check everything. We negotiated an interest rate of 2.9 to 3.5% range on one thing and try to get you to sign something else, so make sure you double check everything. We negotiated an interest rate of 2.9 to 3.5% range on 60 months and Terrell Davis had it marked up to 72 months which is not what i wanted, I said 60 months from the very beginning. Thank god he messed up my phone number because it gave me more time to read through it and see what they were doing. I had a credit score in the high 800’s and when I am going through the paper work with Terrell my ARP is showing 6.5% interest, so I say something and he says no its 4.9% at Toyota financial which is absolutely ridiculous because i know you guys get a kick back on that not to mention you ran FIVE hard inquiries on my credit which is ridiculous and the best you could find me was with Toyota financial with an 839 credit score? That is not what was negotiated and that 4.9% interest rate is not competitive at all. If I didn’t catch it you would of had me sign all that with a 6.5% interest rate. My salesman Stephen Shonerburger agreed to all of this when I was negotiating the car and I had to call him multiple times to get this fixed and then when I get to the dealership for the 3rd time you still try to get me to keep the 4.9% interest rate and stephen who said he was gonna be there is no where to be found, I had to argue multiple times for a fair interest rate that was negotiated from the beginning, I had to drive to Mason 3 times! I finally got the interest rate I negotiated after multiple attempts of you guys trying to mark it up, this is the exact reason people hate buying cars because of exactly what you guys try to do. I will never buy a car from kings auto mall ever again. Not to mention when I got the car it literally had 7 miles left before it ran out of gas , and you tell you don’t put gas in used cars. If you buy a car from them and deal with Terrell Davis I encourage you to check interest rates and payment terms before you sign anything. More

3rd Toyota from Kings. Great experience in sale and service. Would recommend Tony in service to all future service customers. Great dealership in the area service. Would recommend Tony in service to all future service customers. Great dealership in the area More