Kirby Kia of Ventura

It was late and kirby kia of ventura was closing as we got there . But the staff at this dealership decided to stay open while we looked one last time before calling it quits ! They were very welcoming ! got there . But the staff at this dealership decided to stay open while we looked one last time before calling it quits ! They were very welcoming ! Thank you kirby kia for helping me into my first brand new car! More

Their service staff use deceptive pricing to up-sell you into packages they don't advertise. The service counter charges hundreds of dollars more for parts than their online storefront. They push expensive into packages they don't advertise. The service counter charges hundreds of dollars more for parts than their online storefront. They push expensive and unnecessary repairs, in my case despite photographic proof that their solution would not mount to my vehicle. More

Just returned my previous Kia Optima and picked up a new K5. I greatly enjoyed the experience here so much with sales manager John Gonzales, finance manager Sean Holguin, and Jose, that I'm writing the revi K5. I greatly enjoyed the experience here so much with sales manager John Gonzales, finance manager Sean Holguin, and Jose, that I'm writing the review as soon as I got home. I was looking for a specific trim & package and the rate. The reasons why I recommend Ventura Kia among many others I've contacted/been to (with others, I experienced the exact opposites): THEY HAVE THE ONE. Here they may not have piles of cars, but they have the variety and the ones in need - the popular rare ones. FAST & TRANSPARENT. Clear information on the website, throughout the quick-responsive conversions, to the signing. Since there were NO hidden charges or later-add-ons, the final signing was done fast. RESPECTFUL STAFFS. Along with their transparency, I could feel they respect my situation and try to work it out together. Very pleasant. Did not make me uncomfortable even a bit during the rate talks. INFORMATIVE. Made sure I comprehend all the new tech features I might appreciate, including some that no other dealer but John here told me about. NICE CLEAN AMBIENCE. Ample clean seating with clear covers on each table. Every staff you encounter keeps distances and follows the COVID protocols as they greet you friendly (I think I met the entire team who worked today saying "Hello" or "Congratulations" to me). Clean restroom. No loud party music nor crazy sparkles to distract you. Even their balloon decorations are black & white up on the ceiling straight in line. That was my overall impression of this dealer shop: straight-forward and organized. And I even like their license plate frame. It was totally worth driving up there for 60 miles. More

Try Them, but Be Wary Purchasing my new Kia from Kirby went quite well. The salesperson was very helpful, friendly, non-aggressive, and knowledgeable. However, during the Purchasing my new Kia from Kirby went quite well. The salesperson was very helpful, friendly, non-aggressive, and knowledgeable. However, during the signing of the sales contract I definitely felt pressured to purchase an extended warranty adding $1800 to the cost of the car, which has proven a complete waste of money after 7 years of ownership. The service department has been basically alright, but I have developed a distrust of their recommendations. I was told 4 years ago that my battery "doesn't hold a charge". That was a direct lie. I still have that same battery that came with the car when it was new. It's been perfect since day one. On another service visit I was told that my "tires are bald". That was another lie. They were perfectly fine for another two years of driving before I replaced them (from another source). When I received a recall notice about "high heat around the catalytic converter", I took it in for the recall service. Following that service the car immediately dropped at least 3 to 4 miles per gallon. I went back twice to the service department for an explanation. I was told it would eventually return to it's former gasoline mileage. That has most certainly never happened. So, I wouldn't go so far as to say to never take your car to their service department. But, be wary! More

Customer Service is Key! Jesse and Steve are beyond a doubt some of the best car salesmen I have worked with. They will go about and beyond for their clients. Dave in finance Jesse and Steve are beyond a doubt some of the best car salesmen I have worked with. They will go about and beyond for their clients. Dave in finance is a great guy as well. All around a great team here. More

I purchased a Kia Niro today and experienced 5 star customer service from start to finish! Most of my communication was done online and I was thrilled with the deal I got and the ease of the transactio customer service from start to finish! Most of my communication was done online and I was thrilled with the deal I got and the ease of the transaction! Jessie Rodriguez was outstanding- really listening to what I wanted and providing totally transparent pricing. The icing on the cake…they delivered the car to my house! Wow! The best car dealership experience I’ve ever had! Kirby Kia is honest, customer centered, and extremely efficient. Thank you Kirby Kia!! More

Service rip off I went there to get my 2019 Optima serviced. The service person told me that I needed an alignment, that my tires were wearing uneven. I held off o I went there to get my 2019 Optima serviced. The service person told me that I needed an alignment, that my tires were wearing uneven. I held off on getting the alignment. Afterwards I took my car to Americas Tire, they evaluated the tires and told me that all my tires were wearing evenly More

Great Buying Experience Went in to investigate a 2018 Kia Sedona SX. Buying deal for year end clearance was not enticing, but the counter offer for leasing was exceptional! H Went in to investigate a 2018 Kia Sedona SX. Buying deal for year end clearance was not enticing, but the counter offer for leasing was exceptional! Happy experience! Drove it home this afternoon! More

Disappointed Buyer I was looking to buy a car from this dealership. Had been speaking to Jake and when my friend and I showed up we were helped by another sales person. I was looking to buy a car from this dealership. Had been speaking to Jake and when my friend and I showed up we were helped by another sales person. Tried to make a deal with them the online price was about $16,000 the vehicle had some body work done to the back passenger door. We tried to see if they would lower the price and instead they came back with a $19,000 price. We asked for an explanation so the sales person had his manager come over. When we asked him what the $3,000 in accessories on a used car were; he said that it was for a sealant (car wax) that they put on the vehicle. My friend laugh and said lets go you are not going to pay for that. The manager said ok that's fine and did not do anything to get our business. Went and bought my car at another dealership. More

Wait until after construction! Wonderful salesman! However, first car had no gas, so we gassed up before driving, second car's battery was dead. Salesroom was closed due to constr Wonderful salesman! However, first car had no gas, so we gassed up before driving, second car's battery was dead. Salesroom was closed due to construction, so I waited in the parking lot sun for retrieval of jumper system. Then I discovered the auto wasn't awd, didn't want to drive it after all, so requested the salesman's card. Again, I waited and waited out in the parking lot in the sun, never invited in to an air conditioned trailer. I returned to my car in the customer parking area, and it was powdered with drywall. I'd finally gone to a car wash for all of the ash from the Whittier fire, and now it was covered in a fine powder. The salesman rinsed it off for me, kudos for him, but it was not shiny, car washed clean with clear windows. I suggested Kia steer customers away from construction site parking, but he argued that there was no other option. I would like to test drive another Kia model, but cannot return to that dealership! More