Kirby Kia of Ventura

I cannot thank Robert enough for being so thorough in helping me choose just the right vehicle and getting me the greatest deal ever. Eric in finance was very friendly and helpful. I cannot express int helping me choose just the right vehicle and getting me the greatest deal ever. Eric in finance was very friendly and helpful. I cannot express into words how amazing my experience was at Kirby Kia in Ventura, was the most pleasant day I had in choosing and buying a new car. More

Was in the market for a New Kia my friend who back in August purchased a New Kia gave me Jakes name and number, gave him a call the next day I let him know what i was looking for, what I wanted pay an August purchased a New Kia gave me Jakes name and number, gave him a call the next day I let him know what i was looking for, what I wanted pay and that I had no patience for games. He let me know he wouldnt waste my time and he would call me back very soon. My buddy assured me he was good and that he was referred to Jake by his Lieutenant commander whom also purchased a new Kia from jake. Next day around lunch Jake called explained that the vehicle i wanted was there. I made it in that evening to have a good look at the car and go over the details of the loan. Jake explained the numbers in his office we traded a few of the old Military stories you would with a fellow soldier. No hitches or surprises which is important, above all the doubt and fear of buying a new car we all have is removed. In the end I came within $17 of my target payment and that was with the120,000 mile warranty extension. As we were finishing up jake left to charge the initial payment and bring the receipt. While we waited my wife pointed out the picture frame with a few of his military photos, there it was with the tags draped over it validation to the stories the medals and ribbons the lives saved smiling all in one picture frame while he is pinned. A Cavalry Scout Airborne to boot grandson of one of the most decorated US Army Soldiers. I've since referred 2 customers whom love there Kia Soul and Kia Forte. Great service we give Kirby kia and of course Jake a 10. More

Dealing with Robert Papandrea was a very positive experience. Robert was friendly, courteous, and professional in all aspects of the sale. Buying a new car can be a very stressful experience, but R experience. Robert was friendly, courteous, and professional in all aspects of the sale. Buying a new car can be a very stressful experience, but Robert helped make it easy. I highly recommend this dealer as they excellent vehicles to choose from, and the service is excellent. More

I was very happy with the great staff at Kirby Kia. David Gomez was very friendly and super helpful with all of the questions I had. He really helped me get the car I wanted. I cant thank Jake Walters enough Gomez was very friendly and super helpful with all of the questions I had. He really helped me get the car I wanted. I cant thank Jake Walters enough for really working hard and getting me the best deal possible for my Car. Alex Koulakoff was super helpful in showing me how to use the technology in my brand new KIA OPTIMA, because Im not the best when it comes to those gadgest. I would recommend anyone to Kirby Kia in a heartbeat to get the best deal! More

I love Kirby Kia! My sales experience with Jerry was great, he is very helpful, kind and relaxed. Thanks Jerry! I have also used the body shop, worked with Bert, such a professional. Jeff Kennedy is great, he is very helpful, kind and relaxed. Thanks Jerry! I have also used the body shop, worked with Bert, such a professional. Jeff Kennedy is a wonderful general manager, thanks to him, and his patience, I finally got the car I wanted. Great job Kia Ventura, keep up the good work. Wendy Robledo More

Kirby Kia Service Team - you never cease to amaze me. If ever I needed a reminder as to why I hold all of you in such high regard, my experience today made it crystal clear. I had an unfortunate and frig ever I needed a reminder as to why I hold all of you in such high regard, my experience today made it crystal clear. I had an unfortunate and frightening overheating incident earlier this afternoon, which left me on the side of the road with a car that wouldn't start and a plume of smoke emanating from my engine compartment. I've had a few years of experience with Dave Howard, so as soon as the tow truck arrived at Kirby Kia, he went out to inspect my vehicle himself and within moments, had a diagnosis for me. Apparently, my radiator hose had come off and coolant had sprayed all over my engine components. A few minutes later, Dave Rudolph - the service manager - arrived and pleasant greetings were exchanged, as I'd spoken with him at length a few visits ago. After hearing of my car trouble, he was genuinely concerned and sought to have a technician get to work on my vehicle immediately. At face value, none of this sounds all that impressive. But, what you cannot see in these words is the COMPASSION and EMPATHY with which I was treated today. It's difficult to explain, but in everything that these gentlemen did and said this afternoon, it was made clear that their main concern was my safety and satisfaction...not my bankbook. I was frightened and worried sick when I arrived at Kirby's Service Center, because ANYTIME you see smoke coming from your engine, fear naturally sets in - but I left there feeling better than when I came, and that is the sign of truly excellent customer service. Dave Rudolph and Dave Howard are extraordinary businessmen, but are even greater human beings. It takes a special kind of grace and empathy to do the job that they do, because a person's vehicle is among the most important assets they have and connects us to our jobs and our travels, but in times of distress and uncertainty - much like I experienced today - it means the world to know that my vehicle, and my concerns, are in capable and caring hands. To anyone looking for quality automobile service and a caring staff of individuals, I gladly recommend Kirby Kia Service Center. Most will read this review and think: "Wow, this is a bit over the top." But considering how eager we are to rant and rave and raise our voices in protest anytime we are dissatisfied with something, I feel it is of equal importance to exercise that same energy and effort in our gratitude. Far too often, we complain about lousy and piss-poor customer service, and then completely neglect showing any sort of gratitude for those rare and special few who go above and beyond for our sake. But I believe that appreciation encourages the heart and lifts the spirit, and for so many service employees who work day after day without ever hearing a single word of acknowledgement, it means the world. It lets them know that the work that they do truly matters. To Dave & Dave - I thank you, and I am truly grateful for you both. I am proud and privileged to say that the two of you are what makes Kirby Kia's Service Center truly great. Keep up the good work and you can expect my continued patronage for years to come!! More

Service people were great! Robert was honest and informative, very thorough, not pushy. Amazing deals on a wonderful car, thoroughly satisfied!! Will recommend Robert to anyone! informative, very thorough, not pushy. Amazing deals on a wonderful car, thoroughly satisfied!! Will recommend Robert to anyone! More

I bought a used car with Robert Papandrea. He was great! I give him 5 stars. I felt he listened to what I wanted and delivered it - an inexpensive used car in good condition. I would recommend Kirby and Ro I give him 5 stars. I felt he listened to what I wanted and delivered it - an inexpensive used car in good condition. I would recommend Kirby and Robert to friends. I was also very satisfied by the service and accounting departments. I left with a positive experience. More

Both of these men provided great service as I bought a new KIA Serano. Having been in the real estate business for years I can say they are the best. Call and ask for them by name. new KIA Serano. Having been in the real estate business for years I can say they are the best. Call and ask for them by name. More

Steve Earwood was very helpful and personable and seeme to be just a really good guy.He seemed to be very knowledgeable about the car we bought and was never high presuure in terms of his sales approach.We to be just a really good guy.He seemed to be very knowledgeable about the car we bought and was never high presuure in terms of his sales approach.We appreciated his efforts to make our experience a positive one.Helen Chesser was nice as well and also helped us get the deal we wanted at the price we were prepared to pay. More