Kirksville Motor Company

I have purchased numerous vehicles over the years and this was the best experience I’ve ever had. Niki was a complete professional and very down to Earth. Highly recommend going here for a new or pre-own this was the best experience I’ve ever had. Niki was a complete professional and very down to Earth. Highly recommend going here for a new or pre-owned vehicle. More

Michael was a pleasure to work with! He was helpful to give me all the information I needed. The staff I encountered were very friendly. give me all the information I needed. The staff I encountered were very friendly. More

Niki was great. Very nice and prompt on her responses to my questions. The truck was supposed to have a hitch in back. It did not so Niki made it right. my questions. The truck was supposed to have a hitch in back. It did not so Niki made it right. More

The engine light came on in my one-year-old vehicle. The car has 14000 miles and is under full warranty. I also asked that my oil be changed. We waited a couple hours before the car was done. When we paid, car has 14000 miles and is under full warranty. I also asked that my oil be changed. We waited a couple hours before the car was done. When we paid, the charge was almost $150, almost all of which was for a diagnostic test they conducted; and they declined to cover the needed parts and repair under warranty. This is absolutely unacceptable. The car is practically brand new. It's under warranty. The engine light was on, and my Onstar program emailed me to bring the car to the dealership. This is the second car I've purchased from KV Motors in 3 years. This is very poor customer service to charge for diagnosing a problem. I could have had the diagnostic run free of charge at one of the local auto parts store. This is NOT how you retain customers. The girl who took care of my paperwork was helpful and polite and tried to explain why the work was being refused under warranty. The technician who changed the oil and ran the diagnostic check also took time at the very end of her work day to explain to me what she thought was wrong. I did appreciate both of their efforts. However, as I am the only driver of the car, their reasoning that the car was damaged by hitting something or driving on a muddy gravel road (I don't live on a gravel road) was naccurate. And I'm still left with a car that needs an estimated $1500 in repairs. 😡 More

Ppl were nice and they had a new Chevy equinox as a loaner which was very convenient. Travis set me up with a fresh thermostat on my bimmer. loaner which was very convenient. Travis set me up with a fresh thermostat on my bimmer. More

Niki Doss was very helpful and always available to answer questions! It was wonderful to see a friendly face. She was very eager to help us find the right vehicle, but never pushed us to purchase something w questions! It was wonderful to see a friendly face. She was very eager to help us find the right vehicle, but never pushed us to purchase something we were not comfortable with buying. More

Jim Brown was a great person to work with on my purchase of a 2020 GMC Terrain. He helped me through the entire process letting me test drive, purchase, pay and drive it home!! Thank you Jim Brown. of a 2020 GMC Terrain. He helped me through the entire process letting me test drive, purchase, pay and drive it home!! Thank you Jim Brown. More

Tonya is great to work with. We can call with any questions and if she doesn’t have an answer she will get it for me. This is the second vehicle that we have purchased from Tonya and we will come ba questions and if she doesn’t have an answer she will get it for me. This is the second vehicle that we have purchased from Tonya and we will come back to her again!! More