
Kisselback Ford
St. Cloud, FL
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665 Reviews of Kisselback Ford
F150 Purchase Wonderful experience at this dealership. David "Q" Quertermous was amazing! He is definitely an asset to the team. We told him what we wanted and Wonderful experience at this dealership. David "Q" Quertermous was amazing! He is definitely an asset to the team. We told him what we wanted and where we wanted our payments to be and he made it happen for us. He literally picked out the perfect truck to meet our needs. We bought a certified preowned 2013 F150 with only 12k miles. It is still under factory warranty and came with an additional 1 year bumper to bumper warranty because it's a certified preowned. Our credit isn't the greatest, but when our first application was denied the sales team didn't give up on us. I called and was approved for a loan through Mccoy Credit Union (I currently have a car loan through them), but the guys over at Kisselback got me a better loan with lower interest and payments. It honestly was so much more than we were hoping for (we were all actually considering a buy here pay here). And the best part is that the payment on our almost new truck is only $30 more than the truck we were considering at the buy here pay here (which had over 100k miles). The paperwork process with Mike went so smoothly. I can honestly say it was the easiest signing I've ever done. When we were ready to drive away, the entire staff came out to shake our hands, including the owner. This dealership really gives you the small town family feel with their excellent customer service. Be sure to see David Q when you go in. He'll take great care of you! More
Best Salesperson Rodney Cruz is an excellent sales person. He was wonderful during our test drive (I like for a test ride to be quite so I can hear how the car sounds Rodney Cruz is an excellent sales person. He was wonderful during our test drive (I like for a test ride to be quite so I can hear how the car sounds as well as the drive) He answered all my questions, he really knows his cars. Sincere, helpful and friendly. Then when I was disappoint in a detail Rodney went above and beyond. Coming to get my car and having no one to do the detail he did it himself and it looked a 100 times better than the detailers did and returned it to me for inspection. I have been a fan of Kisselback Ford since it began - but now..... I think it is the best dealership in the world. Staff is so incredibly wonderful, friendly, knowledgeable and helpful in all ways you could imagine. Thank you Rodney for making the purchase of my first new car even more special. Great Salesperson and Detailer More
Top notch sales team Carlos gets it. He listened to what I was looking for and showed me exactly that. He offered several different options in what I was looking for. Carlos gets it. He listened to what I was looking for and showed me exactly that. He offered several different options in what I was looking for. More
Best car buying experience EVER! I cannot speak highly enough of the staff I met at Kisselback, My salesperson was Debbie Delgado and Sales Manager was Duane Norman. I also met Tammy I cannot speak highly enough of the staff I met at Kisselback, My salesperson was Debbie Delgado and Sales Manager was Duane Norman. I also met Tammy in the Finance office and another gentleman whose name I didn't catch. All were absolutely charming -nothing seemed too much trouble to them and Duane went above and beyond - even arranging a hitch to be installed for me next week. I would recommend them ALL in a heartbeat! Thank you for making buying a car such a pleasant experience! More
Great Dealership and Awesome Staff!! Kisselback Ford is a great dealership of your looking to buy new or used vehicles. I myself was looking for a used vehicle. I was 1st greeted by Mike Kisselback Ford is a great dealership of your looking to buy new or used vehicles. I myself was looking for a used vehicle. I was 1st greeted by Mike over in the used lot. He was very friendly and helped me out. I then went into the main dealership where upon walking up to the door I was greeted with a Big smile and a warm "Hello, how are you today?" by Debbie. I then got the pleasure to work with Kim Hilley and she made my whole experience a dream. I was able to get the car I always wanted with her and Kisselback Fords help. I highly recommend Kim and the rest of Kisselback Fords team. My girlfriend is going to soon be looking for a vehicle and we are not going anywhere but to KISSELBACK FORD!!! More
Recent experience during regular check-up I purchased my Ford Sport Trac when this dealership was known as Poffenbaugh back in 2004. I have used this dealer to service my vehicle religiously s I purchased my Ford Sport Trac when this dealership was known as Poffenbaugh back in 2004. I have used this dealer to service my vehicle religiously since the purchase. This past week my "Check Engine Light" came on so since it was very close to the normal visit for maintenance, I asked them do something about that situation. The service attendant said it would be $99.00 service charge to check and diagnose the cause for the light to come on. Almost every auto parts shop in Central Florida will diagnose that malady for free. Since I was between a rock and a hard place, I told them to proceed with the diagnosis. A few other problems were discussed and the diagnosis was a PVC Elbow Vacuum leak. The part was $43.00 and labor was $179.00. Also had sway bar links replaced at a cost for parts of $74.00 and labor $119,00 Along with an Oil Change they had my Sport Trac for a grand total of 2 hours and I was charged $298.00 for labor. I think that was extremely high so as a result - I will NEVER RETURN TO Kisselback for my maintenance. More
I stopped in to explore a new vehicle. I stopped by to explore a new vehicle at kisselback Ford. While driving onto the lot I was greeted outside by Carlos Dupuy. He was very friendly and I stopped by to explore a new vehicle at kisselback Ford. While driving onto the lot I was greeted outside by Carlos Dupuy. He was very friendly and anxious to help me explore several different vehicle. Carlos very willing to answer any question I had. Really nice shopping experience. He took the time to introduce me to the manager. That was above my expectation. More
Great Experience No Pressue From Debbie! She is a Gem! New employee Debbie she was s friendly and did not pressure us. I loved it. I originally called and got someone who sounded like the typical sales guy New employee Debbie she was s friendly and did not pressure us. I loved it. I originally called and got someone who sounded like the typical sales guy( I hung up) so I decided I would go into dealership. Debbie greeted us with a smile, very professional and very courteous. I will def send my friends and family to Debbie. Thank you Debbie for being so awesome! Thanks Candy P.! More
Great Experience @ Kisselback Ford My expereince at Kisselback Ford was outstanding. From the initial test drive to the final paperwork, I was treated like a a valued customer. Duane My expereince at Kisselback Ford was outstanding. From the initial test drive to the final paperwork, I was treated like a a valued customer. Duane Norman made the proces very easy. He was very knowledgeable about the vehicles we were looking at and got me the best financing. I would reccomend this dealership to anyone looking for a new vehicle. The deals they have right now cannot be beat. And the staff is very friendly and helpful. I will be going back to Kisselback when I need another car. More
Senior Sales Rep Last time I purchased a Ford is was Poffenbaugh, but Gary Ketchum was the salesman. He is still friendly, kind, he listen, understands, everything on Last time I purchased a Ford is was Poffenbaugh, but Gary Ketchum was the salesman. He is still friendly, kind, he listen, understands, everything one would want salesman. Thanks to Gary and Kieselback and the wonderful staff. More