I am ecstatic about my recent purchase from Klamath Falls Subaru. Having had less than positive experiences in the past at other dealerships, I was a little reluctant about looking for another vehicle from a dealership. However, I saw a car I was interested in on the website and liked the low price offered in comparison with other similar models at other dealerships in Southern Oregon. I made an appointment with David Gulickson, who was friendly and eager (but not overly so) and met him at the scheduled time. He accompanied me on the test drive and was patient as I tried out the car. After the test drive, I wasn’t certain it was the car for me and inquired about another one which I had seen on the web page, but it wasn't pictured. He advised it was just in, and had not yet been inspected, but he was more than willing to let me test drive it as well. He was easy to interact with and actually very engaging, knowledgeable and not at all pushy. In fact, we shared several laughs and had a really great time interacting. I decided I liked the second vehicle better, but it had just arrived on the lot, so David suggested having the vehicle inspected by the service department and once thoroughly gone through, we could proceed further.
Once the vehicle was inspected, detailed and ready to go, David was prompt to invite me in to discuss payment options. Although, all had gone very well with him, I was somewhat nervous about the next stage. The experiences I’d had with other dealerships were uncomfortable, intimidating and anxiety-ridden. I took a few deep breaths and headed to the dealership, ready to turn down their ridiculous offer and drive my own vehicle back home.
My experience was NOTHING like what I had expected, whatsoever. David greeted me with the same friendly enthusiasm he had displayed on my first visit, with a hand extended and a warm smile. The Service Technician delivered the car to the front of the dealership with a smile and a “nice car!” comment. I learned he had worked hard to ensure the vehicle was ready for my arrival, as a part had been delivered late, so he needed to rush to ensure it was delivered timely, which it was. He was positive and customer-focused, which was refreshing and very much appreciated.
The Sales Manager, Matt Meyer, was forthright, pleasant and thorough, not hiding behind a wall or out of sight, like most other Sales Managers at other dealerships. Instead, he was in plain sight and transparent in his communications, which I appreciated. This deal was actually going through very well and was not at all painful or unpleasant! In fact, David and I were telling jokes and having a great time, while all this was transpiring and I enjoyed every minute of it.
After agreeing on a trade-in and purchase price, I was fortunate to have been put into the hands of Kyle Wolfram, the Finance Manager, who was just as pleasant and knowledgeable as David and Matt, and I instantly knew I was in good hands. He was diligent in ensuring all was in order and actually helped me understand the entire process, making it as seamless as the rest of my visit.
When I drove off the lot in my new-to-me Lincoln MKX, I was smiling, as I had the BEST experience at a dealership ever, bar none! I was treated very well and never once felt pressured or uncomfortable. To be honest, I felt as though I was in the company of friends, and was so impressed with these gentlemen, I have already recommended their dealership to everyone I have spoken with, when showing off my new car....even to my parents, who stated they had met David at one point and were impressed with him as well,
If you happen to be reading this review and are looking for a new or used car (and even if you’re skeptical), do yourself a favor and contact David Gulickson. He is a breath of fresh air and a great person, who is patient, compassionate, and will go out of his way to ensure a fantastic experience. If I ever decide to purchase another vehicle, I will not waste my time at the other local dealerships. (Been there/done that) I will definitely, without question, always take my business to Klamath Falls Subaru, where I know I am getting a fair deal and will be treated very well.