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Klamath Falls Toyota - Service Center

Klamath Falls, OR

4.6
533 Reviews
Call Service Center (541) 205-4504

533 Reviews of Klamath Falls Toyota - Service Center

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December 01, 2023

Thanks, Khamath Falls Toyota is very friendly and do very nice job to fix my Toyota 4Runner. No complaining… More

by Moua Yang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Snipes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Bicknell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert McLing
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2023 -

Klamath Falls Toyota responded

Thanks for sharing your thoughts about your experience with Klamath Falls Toyota. We appreciate your business and hope to see you again soon! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

November 30, 2023

Always friendly, very professional, and very accommodating. Thank you for always working us into the schedule. More

by cherishk9house
Recommend Dealer
Yes
Employees Worked With
Francisco, Matt & Joe
Report | Print
Nov 30, 2023 -

Klamath Falls Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Klamath Falls Toyota. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

November 30, 2023

Polite and efficient He knows his job well. He was honest and friendly and hardworking. More

by dloew7
Recommend Dealer
Yes
Employees Worked With
Daniel
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Nov 30, 2023 -

Klamath Falls Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

November 30, 2023

I was offered a free tire change, but apparently this dealership thinks having working sensors is optional. I was charged over $75 just to have working tire sensors here. More

by AURICAN14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Report | Print
Dec 04, 2023 -

Klamath Falls Toyota responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

November 29, 2023

Great service everytime I visit! Great group of people, always fast and friendly and awesome to talk to. More

by Kate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Report | Print
Nov 30, 2023 -

Klamath Falls Toyota responded

Thank you, Kate, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

November 29, 2023

Took two hours as estimated. Waiting area good with fruit and coffee, could use fox or cnn news on tv More

by RJKREIZENBECK
Recommend Dealer
Yes
Employees Worked With
Francisco
Report | Print
Nov 30, 2023 -

Klamath Falls Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Klamath Falls Toyota, we look forward to having you as a valued customer for many years to come! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

November 29, 2023

Worst customer service ever. Rude employees very antagonizing seemed like he wanted a reason to argue More

by Carla Perez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Francisco
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Nov 30, 2023 -

Klamath Falls Toyota responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, Carla, and hopefully, we can get to the bottom of this. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

Nov 30, 2023 -

Carla Perez responded

I called yesterday but there was no answer. Yes you can give me a call

November 28, 2023

Honest good communication and prompt service on Toyota rav 4. Good selection on new cars and made me feel welcome. More

by randy.nyquist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Report | Print
Nov 28, 2023 -

Klamath Falls Toyota responded

Randy, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Klamath Falls Toyota. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

November 26, 2023

Everything always takes a really long time. I wish they made more appointments and stuck to the appointment time frames. More

by shannonclevenger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Idk the employees names
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Nov 27, 2023 -

Klamath Falls Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, Shannon, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

November 26, 2023

Greeted quickly. I explained what service I needed and they got it done. I really like the coffee machine and fruit in the waiting area. More

by BWESTPHD
Recommend Dealer
Yes
Employees Worked With
service
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Nov 27, 2023 -

Klamath Falls Toyota responded

Thank you for choosing Klamath Falls Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

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