Klein Honda

Safety recall of front passenger air bag inflater. Arranged an appointment to have recall warranty service on front passenger air bag inflater on Nov 23 2018. When the appointment was made, the recepti Arranged an appointment to have recall warranty service on front passenger air bag inflater on Nov 23 2018. When the appointment was made, the receptionist gave me all the info, service would take 45 minutes and there was a customer lounge for waiting, with coffee and magazines. Arrived at dealer service department on time. At check-in, I was informed that parts were not available to perform the service. Parts would be available on Nov 26. So I made another appointment for Nov 27, so as to give the parts department time to receive the parts, log them in and place them where-ever they keep them until needed. Arrived at the appointed time, checked in a bit early, as is my habit, and was informed that the service would take about two hours. Not exactly the 45 minutes I was told and expected. Anyway, I went to the customer lounge to wait. Very comfortable area, coffee and magazines. About an hour later, the service was completed. Went to the car to go home and discovered that the job had not been completed, an access panel cover had not been replaced. I would have replaced it myself, but could't find the right position to fit it. Went back in and requested that a technician be found to complete the job. They did. I had to tell him where the cover should be placed. All personnel I encountered were polite and respectful, the waiting area clean and comfortable. The persons taking appointments need to verify that parts will be available for the required work. My time wasted by having to have a second visit is maybe not as valuable as theirs, but does have some value. Overall, because of having to have a second appointment and the job not finished because of panel not being reinstalled, on a scale of 1-10, 9. More

Excellent Service and great prices Went through True Car, but Q and Evelynn was great to work with. This is my second car with them. Thank you for making the buying experience pain fr Went through True Car, but Q and Evelynn was great to work with. This is my second car with them. Thank you for making the buying experience pain free. More

Great experience Q was very helpful and I felt he was sincere in his approach to help me find exactly what I wanted. I never felt pressured or overwhelmed and he walke Q was very helpful and I felt he was sincere in his approach to help me find exactly what I wanted. I never felt pressured or overwhelmed and he walked me through the process with clarity and ease. This was my very first brand new car and I couldn’t be happier with my choice! More

Bad business practices Went to Klein Honda looking for a used crv for my daughter. Web site had a 2010 crv in lot, with no price stated. Even web site had a price but marke Went to Klein Honda looking for a used crv for my daughter. Web site had a 2010 crv in lot, with no price stated. Even web site had a price but marked off. Salesman Marvin showed to help.He was great. To avoid the back and forth on price I asked him for bottom price they would take. He left and came back with managers price of 10,250. Went for test drive and car pulled a little to the right. Marvin said they would fix it. Went home and talked with wife then called back and stated that I would take the car. Marvin said he would take car in for alignment and would be ready in a short time. Called and told them I would come in for paperwork in a few hours. Well just before I was to leave I checked my messages and one was from Marvin saying they were going to raise the price $750.00. Said this is not proper business practices. Apparently management would not answer my request. After a couple phone calls they said they would raise the price $500.00. I was under the impression that once a deal was made it was good. Marvin was very helpful and hold no grudge against him. But beware of the management and ther improper business tactics More

Time for yearly car checkup! I always drive up and look for Steve, He is super knowledgeable and very friendly. Sometimes car language can be overwhelming but he makes sure I und I always drive up and look for Steve, He is super knowledgeable and very friendly. Sometimes car language can be overwhelming but he makes sure I understand all the work that was done on my car before I leave. And thanks for Honda adding on a car wash! More

No pressure dealership. We were in the market for a new Honda CR-V and were comparison shopping at all the dealerships within the area. We liked Q. Ali at Klein Honda with hi We were in the market for a new Honda CR-V and were comparison shopping at all the dealerships within the area. We liked Q. Ali at Klein Honda with his eagerness to help, but we bought elsewhere due to proximity to home and a little better price. Q will do what he can to secure your business. Klein Honda is a commission free agency and they don't pressure you to buy from them. More

Wonderful experience provided by Q Had a wonderful experience. I was able to get the vehicle I wanted and have affordable payments. I had an amazing sale person, Q Ali as well as the sa Had a wonderful experience. I was able to get the vehicle I wanted and have affordable payments. I had an amazing sale person, Q Ali as well as the sales manager Lori. They were able to both help me get the perfect finance options, that worked for me. I definitely have and will recommend my friends family’s and individuals looking to buy a Honda in Seattle, go to this dealership. More

Great Q was great. Experience was smooth. They are able to get me a good deal in the car and warranty. Fully enjoyed the experience I was in and out reall Q was great. Experience was smooth. They are able to get me a good deal in the car and warranty. Fully enjoyed the experience I was in and out really quick! More

Fantastic Car Buying Experience I was in the market for a new Honda Civic hatchback and a good friend pointed me towards Q at Klien Honda. He said Q would take care of me and he was I was in the market for a new Honda Civic hatchback and a good friend pointed me towards Q at Klien Honda. He said Q would take care of me and he was right. From start to finish Q answered all the questions we had and helped us find the right car for us and our 4 legged friends. Needless to say, Q and Klien Honda have exceptional service and have gained a loyal customer for life. Thank you Q! More

Extremely helpful - No High Pressure Sales - Nice People All of the people we met at Klein Honda were fantastic! Q knew his products well and helped me narrow my choices of vehicles. He presented information All of the people we met at Klein Honda were fantastic! Q knew his products well and helped me narrow my choices of vehicles. He presented information well and didn’t pressure me to make a decision. Evelyn (internet sales) was responsive to my many emails and Geoff made the test drive and write up of the transaction painless. He has a relaxed manner, a nice sense of humor and went way out of his way to help us. Sage was impressively efficient with the documentation signing process. All of the people I met at Klein Honda were friendly, informative and walked us patiently through the many car-buying details, making it enjoyable through the process. Would definitely buy our next vehicle with them!!! More