My wife and I have had terrible experiences with previous dealerships. Naturally we're skiddish things, especially when approaching a large dealership. We started off slow, with small talk, an overview of the vehicle and a test drive. As the night drew on things kept getting better and better. Q did everything in his power (which is considerable) to ensure we were satisfied and that we left with piece of mind on our "new" vehicle. My wife and I will be heading back to Klien Honda. All you gotta do, is ask for Q.