Klein Honda

On 12/27/13 I was quoted a price on a car, given a stock number and vin number, and setup an appointment for the next day. My conversation took place after 8pm when they were closing. I arive the next morni number and vin number, and setup an appointment for the next day. My conversation took place after 8pm when they were closing. I arive the next morning to find out the car was not on the lot. I was first walked around the lot for 20 minutes while constantly being told about a car model I didn't want. I asked to see the car I was quoted on. Finally I was told that the GM uses it as a daily driver. I asked how that was possible since I was told this car had 10 miles on it and had the e-mail with that on it. I asked to speak with the manager, Tim. He came out and told me they sold it the night before. Questioning him on this he said it was sold at 6:30. I asked how that could be because I was in contact after 8pm. He then changed his story to tell me it was sold at 10:30pm. Again, I asked how that was possible since they close at 8pm and I also asked why I was not told when I called in the morning before showing up. They did not have the car on the lot and kept trying to sell me the model below. I would never every buy from a dishonest place like this. That was a complete bait and switch job. More

My experience with Rachel Pitman in the service center was a very positive and professional one. She was very knowledgeable and was able to answer all of my questions honestly and informatively. When I was a very positive and professional one. She was very knowledgeable and was able to answer all of my questions honestly and informatively. When I return for my next service, I hope to see Rachel again! More

I don't like haggling with auto salespeople in person so I communicated online with about a dozen dealerships simultaneously. About 25% of them refused to negotiate pricing that way, and the rest varied so I communicated online with about a dozen dealerships simultaneously. About 25% of them refused to negotiate pricing that way, and the rest varied in competitiveness and responsiveness. Early in the process Klein said it would meet or beat my lowest quote. It did. I wasn't sure if Klein would honor its commitment once I showed up to do the paperwork. It did. Sure, Klein may not be located in the toniest part of town or brew the best coffee, but if you want to save money and avoid being hassled, work with Klein. More

I'm new to the Seattle area, and when my poor 2002 Honda Civic was finally retired, I wasn't familiar with local dealerships. Fortunately, my colleague recommended I work with Gina Book at Klein Honda Honda Civic was finally retired, I wasn't familiar with local dealerships. Fortunately, my colleague recommended I work with Gina Book at Klein Honda. She was informative, patient, professional and the whole team worked together to get me a great deal on a lease. I love my 2014 CRV! Big upgrade! I will definitely recommend Klein and Gina to my friends. More

This is my first Honda that I owned, I can't imagine how Ryan Sumers and Robin Green and the staff there could have done anything better. Every aspect of the transaction was friendly and transparent. how Ryan Sumers and Robin Green and the staff there could have done anything better. Every aspect of the transaction was friendly and transparent. the best car buying experience I've ever had. Thank you francis & judi of Tacoma,Wa . More

Very good experience , thank you Kimo, Nick and Robin . A no stress experience and helped me find the right car for the right price. Very happy with the new car A no stress experience and helped me find the right car for the right price. Very happy with the new car More

Gave a 5 for customer service, friendliness, and work quality because. Dealer was very helpful with showing me car in the price range I had given and what I needed in that range. I gave a 4 on over all quality because. Dealer was very helpful with showing me car in the price range I had given and what I needed in that range. I gave a 4 on over all experience and pricing because. Even though I spent more then planned I left with a car that will last for years for a very far price. The manager was also very helpful on working out a fare price on my trade. More

Mike Samii was very friendly and courteous as we were going through the car buying process. He shared his knowledge about the vehicles we were interested in. He helped make our wait comfortable. going through the car buying process. He shared his knowledge about the vehicles we were interested in. He helped make our wait comfortable. More

I gave this dealership a perfect rating because of Sales Manager Nick Dent. I will never buy a car from anyone other than him. He radiated professionalism and was extremely personable. He was very knowledge Manager Nick Dent. I will never buy a car from anyone other than him. He radiated professionalism and was extremely personable. He was very knowledgeable about all of the inventory and provided me with the information I needed to purchase my amazing new car. I never knew that buying a car could be such a wonderful experience. I am very grateful for Nick because he took all of the stress out of the experience, was considerate of my needs and wants, and was very trustworthy. He made me feel very comfortable and helped me find the perfect car for me. I highly recommend Nick Dent to anyone that wants to be treated with respect as they search for the perfect car! Best car experience ever! More

It's been 20 years since i'd bought a new car - i was apprehensive of the experience. I knew the car model i wanted, but was undecided on other aspects. I went inside the dealership (Klein Honda) to was apprehensive of the experience. I knew the car model i wanted, but was undecided on other aspects. I went inside the dealership (Klein Honda) to hand-select that one sales person i could feel comfortable with - and it was Nick Dent. Here are the reasons why: He called me after my first visit 'just to follow up' - that's something the Honda dealer nearer to me didn't do after i left my first visit! I came back to Klein Honda at least a half-dozen times to be sure what i was deciding on. Nick was very patient - NO 'attitude' whatsoever! He took the time show me this, and that feature. He was informative, i felt confident in his knowledge and handling of things... and he was quite personable to engage with... i never felt from him like i was wasting his time because i wasn't buying right off. What i appreciate about his style is that he's soft-spoken and calm, but he also gets things done. I can say that he has gone above and beyond what i would have anticipated - he followed through and i learned that could trust his word! That's important to me as a woman buying a car. I happily recommend Nick Dent to anyone seeking a low-stress car buying experience - i am very impressed by his manner of providing service to his (potential) customers. I can say that, thanks to his perseverance with me - he ordered for me the perfect color (inside as well as outside) CRV at the price i was willing to pay. - and i went away happy and pleased to have worked with him! More