Klein Honda

We made a decision to purchase a good gas mileage car that was towable behind a motorhome. As part of our conversation with Boyce (salesman) we made it clear that four wheel down towing was mandatory. He that was towable behind a motorhome. As part of our conversation with Boyce (salesman) we made it clear that four wheel down towing was mandatory. He told us that FIT was towable. We purchased the car and because we wanted a NAV system they agreed to have one installed. Then it was determined that the FIT was not possible to install after market. They then found a unit in Portland and had it brought in and we gave the first car back and bought the NAV equipped car. We then decided to have the tow system installed. We then found out that the 2013 FIT was not towable. I phoned Honda customer service who verified that was true. We then went back to the dealer and told them the news. They asked what we wanted and we said a towable car. It turns out that the HONDA CRV was the unit that fits the bill. They had several level models on the lot and we looked at them all and the one that was equipped like we wanted was the model EX_L. We agreed to look at that one and Mr. Blankenship acting in the role as Sales Manager did the numbers. Understanding that we had spent the day there and had spent plenty of time in the waiting room and did not want to break the bank, listened to his offer. While I could pay the monthly and did not like the end amount, we decided to do it. When we then went to "Finance" it all took a turn for the worse. First the Credit Union we deal with was also available to Klein. The Person "Mark" urged us to look at another CU with a better rate. Sounded good so we did. When things were printed up, it was a higher rate. Anyway, we proceeded to get the xxxx out and get something to eat. We took our new CRV and went for food. Later I perused the numbers and I find he charged us the Window Sticker price. After all they put us through it seemed that they would give us a price break. We were astounded at being charged the full window sticker price. We were not really assured that we were treated well nor with any slack for what we had gone through. In summary, the extended wait times in the waiting room, the high speed financial manipulation, the obvious price gouge and the overall experience leaves us with a bad taste in the mouth and hence the very low rating. We spent a very long day there and are still wondering if we Had a "Friend in Everett". We love the Honda CRV. It is an exceptional vehicle, we will just not repeat the process of buying at Klein Honda again. More

Went in for an oil change - they were friendly and service was fast and reasonably priced. And I was pleasantly surprised when they didn't try to upsell me on a big service package! Would definitely r service was fast and reasonably priced. And I was pleasantly surprised when they didn't try to upsell me on a big service package! Would definitely recommend and go back. More

Rachel Pitman was wonderful she answered all my questions, she was kind and courteous. She also helped to explain what exactly it was I was paying for.And explained what the suggested future work questions, she was kind and courteous. She also helped to explain what exactly it was I was paying for.And explained what the suggested future work to be done was and the costs. She was honest and sincere with a contagious smile.on my next visit I hope to have her as my service rep again. As far as the work it was done quickly and the car runs great. More

I would not recommend this dealership to my worst enemy, their customer service is horrible, they only care about getting the most out of you and they will give you the worst possible deal you could get. I their customer service is horrible, they only care about getting the most out of you and they will give you the worst possible deal you could get. I really had such a negative experience at this place and so many things are wrong with this place that i would not know where to start. First of all they were trying to sell us a car for more than they had it advertised for. We had to get back our trade in and they returned it in horrible condition, we had to pay a lot of money to get our car detailed. Mark (the finance guy) does not even try to be nice to people, when i asked for his phone number as i was dropping off some checks for the down payment on a car, he simply told me, your husband has it. My calls were never returned and nobody took responsibility for anything. You should be working as a team and you should really work on your customer service skills. Have some respect and consideration for your customers! More

From the time I first walked on the lot, I already knew what vehicle I was going to purchase. I had done my research ahead of time and all I needed was the right salesperson. Nick was very knowledgeable in what vehicle I was going to purchase. I had done my research ahead of time and all I needed was the right salesperson. Nick was very knowledgeable in the vehicle I wanted. He answered all the questions I had and brought to light several facts that I was not aware of in my internet search. I knew the color's I did not want on my vehicle, blue was one of them. He encouraged me to take a chance and see the Twilight Blue, and I loved it. It was the most beautiful blue I have ever seen. I now own that Twilight Blue Honda crv, and I am so excited about my purchase. Nick was polite, factual, patient, and understanding of my needs. By the second visit, I knew he was the salesperson I would be working with. On that visit, a week later, I was walking up to the front entrance and he welcomed me by name. We had no previous appointment made for that day, I just dropped in, unannounced, I was impressed with that form of customer service, we had only met once before. The transaction was smooth and "painless" as they say. I would highly recommend Nick Dent to anyone looking for a personable salesperson. I am a very proud owner of a Honda crv from Klein Honda of Everett, with the help from Nick! More

I went there on a Saturday morning to do an oil change and I didn't know that I needed an appointment on Saturdays. The customer service rep. at the service counter was very polite and told me that they w and I didn't know that I needed an appointment on Saturdays. The customer service rep. at the service counter was very polite and told me that they would do the oil change, I just had to wait a little longer. I was very pleased with their customer service and I also was happy that I had found a coupon in the website. Thank you More

I found Nick to be very helpful, courteous, and actually fun to deal with. He seemed quite knowledgeable about the cars he was selling. He spent a great deal of time with me as I had several different mode fun to deal with. He seemed quite knowledgeable about the cars he was selling. He spent a great deal of time with me as I had several different models I wanted to look at. I don't recall his commenting even once that he "had to go talk to his manager." All told buying a car from Nick and Klein Honda turned out not to be the dreadful experience I had been anticipating. I am happy to recommend Nick and the Klein Honda team. More

Every time I've come to Klein Honda to have our Honda Pilot serviced, the staff has been very friendly and professional. I'm currently waiting while my vehicle is being serviced. Steve Shosky has been gr Pilot serviced, the staff has been very friendly and professional. I'm currently waiting while my vehicle is being serviced. Steve Shosky has been great! Our vehicle isn't due for a 60K maintenance service (only at 50k), but our last oil change revealed that we needed several things to be performed (brake, steering, transmission flush, etc) and decided to do it early. Steve worked with us due to budget constraints and extended a 15% discount as well as not charging for the rear differential lubrication and a free spark plug. I'm back again because our coil needs replacing and the part had to be ordered. In an age when customer service and common courtesy seems to be "old school," this has been refreshing. Because of Steve and the other staff I've interfaced with, I'll keep coming back! Thanks and keep up the good work! More

Steve and Stephen are awesome, I usually deal with Stephen more due to Express oil changes, the customer service is consistently good and I will always go back to get my service needs!!! Stephen more due to Express oil changes, the customer service is consistently good and I will always go back to get my service needs!!! More

Closest Honda dealership to my location. Had heard good things about their service department and their customer service. Was not disappointed by either. Got me in at my appointment time and they were do things about their service department and their customer service. Was not disappointed by either. Got me in at my appointment time and they were done with the service when they said they would be. I was well taken care of! More