Klein Honda

I am giving a positive review of the service department. I am not sure if it was Steve Shosky I interacted with in service or not. Pretty sure. Every time I take my car in for service I am always greeted at I am not sure if it was Steve Shosky I interacted with in service or not. Pretty sure. Every time I take my car in for service I am always greeted at the door or even at my car. I have never had to wait to get checked in for service. Upon completion of my service visit I have always been given a rundown of what exactly they checked and/or repaired/replaced and given me an explanation of why everything was done the way it was. I always choose to keep my Accord’s serviced at the dealership to ensure that I am up to date with the required maintenance and that genuine Honda parts are used on the vehicle. The outstanding job of your service department and your sales staff on my fist Accord purchase was the reason I chose to come back and purchase a new Accord within this past year. I will definitely bring my business back to Klein for purchase of another Accord whenever that time may come for me. Thank you very much. Mike Nisbet More

I brought my car in for diagnosis because a service engine light was on. You did the diagnosis for free. The Nissan dealership was going to charge up to $110 to diagnose the problem. Ryan checked th engine light was on. You did the diagnosis for free. The Nissan dealership was going to charge up to $110 to diagnose the problem. Ryan checked the car out, couldn't find anything wrong but adjusted the gas cap in case that was triggering the light. He reset the light and charged me nothing. All in about 10 minutes time. Who can complain with that! More

When I drove up Joey came out to greet me. After I told him what I needed, he explained what they would do and how long he thought it would take. He took the time tocheck my history with them and later sa him what I needed, he explained what they would do and how long he thought it would take. He took the time tocheck my history with them and later said he had found that all was well for me. Karmen welcomed me, made sure I was comfortable and offered me coffe. She check on some information I was interested in. All-in-all it was a pleasant way to spent a late afternoon. Irene More

I have always had excellent service at Klein Honda. Whether I'm in for routine maintenance like an oil change, or for something more specialized, I always feel welcomed and well taken care of. Everythi Whether I'm in for routine maintenance like an oil change, or for something more specialized, I always feel welcomed and well taken care of. Everything is explained before it is done, and I have never met anyone without a smile. More

Service folks can be abrupt sometimes (especially on the phone). In person, they are usually better. I feel that explain my options well and offer choices for servicing car needs. phone). In person, they are usually better. I feel that explain my options well and offer choices for servicing car needs. More

I really cannot say enough great things about Klein Honda service department and specifically Steve Shosky. I'm the type of person/consumer that values & respects loyalty. If i'm treated fairly and res service department and specifically Steve Shosky. I'm the type of person/consumer that values & respects loyalty. If i'm treated fairly and respectfully then you have a customer for life. This has been the case in my experiences with Klein Honda and Steve. I've got an older honda and they have always, ALWAYS gone above and beyond in how they treat me. The work is always explained to me, even letting me know if a big ticket repair can wait or is urgent. I've also had the express service folks help me with headlight replacements & wipers...and are always happy to help me with installation. When the times does come for me to purchase a new car, I will definitely remain loyal in getting it from them. Thanks for all the work you do and for being an ethical business and employee. More

Very Satisfied!! I came in looking at the new honda accord 2013 and raj sharma our saleman was FANTASTIC, he showed my wife and i all the features of the new accord and he was Great...we always bought accord 2013 and raj sharma our saleman was FANTASTIC, he showed my wife and i all the features of the new accord and he was Great...we always bought our hondas at different dealers but now that we met raj and the great management staff like robert dela merced at klein honda, there's no need to go elsewhere.Robert was very friendly and very helpful with great insight on all their financial options..I felt very comfortable and non-pressured. It was a Wonderful car buying experience. 5 stars!! I would recommend to all friends and family. Lastly, I also want to commend the service dept. GREAT SERVICE Klein Honda! Thank You! More

I went in for my routine maintenance and checked in with Rachel in the Express Service building. She was very friendly. My husband generally brings the car in, so I was a little bit confused by what exactly Rachel in the Express Service building. She was very friendly. My husband generally brings the car in, so I was a little bit confused by what exactly I needed that day. Rachel went over my recent service history with me and told me what I had done in the past (brake fluid and cabin/engine air filters), and what I may need(transmission and power steering). She also let me know that my brakes had been cautioned on my last visit, so it may be time for those as well. Before doing anything, Rachel told me that she would have the technician look at the fluid conditions and my brake pads, and then let me know if they were due yet or not. I signed the paper and took a seat in the waiting room. My car was pulled in, and about 10 minutes later, Rachel came down and started going over the inspection with me. She let me know that my front brakes were at about 3mm and that they were due. She also informed me that my rear brakes were still at 4, so I could wait until the next oil change and they would check them again. As far as my fluids, both the transmission and power steering needed to be changed, so I approved the fluids and my front brakes. They got the job done in a timely manner, and I was very pleased with the overall experience. Rachel is knowledgeable and friendly, and a very trustworthy advisor. I have been a long time customer at Klein Honda and am still very pleased with this business. Thanks again!! More

Always a happy experience Joey made sure that I was comfortable and take good care of me and my car I hope to deal with him again. comfortable and take good care of me and my car I hope to deal with him again. More

It's always nice to see the friendly face of CJ. He explains things in terms I understand. I believe he goes above and beyond the duties expected of him. Thank you CJ! explains things in terms I understand. I believe he goes above and beyond the duties expected of him. Thank you CJ! More