Klein Honda

I dealt with this dealer once, and only once. I bought a used Toyota Corolla from them. I asked if it had been checked out by their shop, and they claimed it had. I asked if I could have the shop report,a used Toyota Corolla from them. I asked if it had been checked out by their shop, and they claimed it had. I asked if I could have the shop report,and they said I could, and they would bring it to me right after we finished the paperwork. After I signed the paperwork, and my daughter had left with the car, they flat refused to give me the shop report. A few months later I was replacing CV joints at the Toyota shop, most expensive used car experience I've had, More

I had spent my entire Saturday driving around to different car lots and dealing with the wonderful traffic of todays society to come up empty handed on buying a car. I went back home tired and highl different car lots and dealing with the wonderful traffic of todays society to come up empty handed on buying a car. I went back home tired and highly frustrated in my attempt to find the next dream car. The entire experience just sucked. I wondered if it was worth the hassle to buy my first vehicle. I seriously thought about just buying a bicycle and taking the city transit bus. So Sunday morning I had enough encouragement to try again. This time I decided to try my hometown Everett and stay away from mainstream Seattle area. At the time I thought that I could get a better deal in Seattle, but soon realized this was not the case. So I drove to several local car dealers and was still not "wowed!" Then I stumbled upon Klein Honda in Everett and felt at ease. The atmosphere was different and it just fitted my personality. It could have been the helpful salesman ( ex Nordstrom employee) so he knew what customer service was about. So I got along with him great. We started looking at some cars and then suddenly, I saw it. It was perfect and I told him that this is finally the one. It was a black Honda Accord with tinted windows. Man it looked aggressive, I had to have it. So we talked numbers and came to an agreement that fit my budget. It was actually all pretty easy. I just wanted to tell me story and thank Klein Honda for helping me find that perfect first car. Thanks again and I do recommend Klein Honda to everyone! I am sending my grandma there for sure. More

We had a horrendous experience here. After finding a young salesguy who actually wasn't totally slimy, we test drove a car. We were concerned because the battery wasn't charged (it was only a few years young salesguy who actually wasn't totally slimy, we test drove a car. We were concerned because the battery wasn't charged (it was only a few years old) and were going to come back in and decide what to do about it. We called and were told when the sales guy would be back, and went in--he wasn't working that day. There was a fleet of sales bandits waiting, rubbing their slimy hands together as we came in, and they behaved unprofessionally and laughed when we expressed discontent that he wasn't there, and told us they'd be happy to help us. We said we'd rather work with the first guy, and left. Subsequently the salesguy called, and I related my experience and told them I was hesitant because of the battery issue in the first place, and that if the management endorsed such practices, we were not interested in working with them. Since that phone call I have received THREE others and at this point feel harassed. I will not be back. More

Began the process through Edmunds.com and their internet quote service. While I did not get an official e-quote via email from Jack West at Klein Honda, he seemed very receptive to the idea that I did not quote service. While I did not get an official e-quote via email from Jack West at Klein Honda, he seemed very receptive to the idea that I did not want to pay more than was reasonable for the vehicle. They offered a bit lower than I was hoping on the trade-in, but after mentioning that I would be shopping around he asked what they could do to get me to buy there. I asked for another $500 on the trade-in and they accepted. When all was said and done, we got a decent deal on the trade-in and paid only $1000 over invoice for the new Honda Pilot (verified with Consumer Reports new car price report, $15). My experience with Jack West at Klein Honda in Everett, WA, was very pleasant. More

The navigator system in my new Accord was on the fritz. It was still under warrenty and said it would take 2 parts. They couldn't get the 2nd part for about a month. I told them I'm about to make my firs It was still under warrenty and said it would take 2 parts. They couldn't get the 2nd part for about a month. I told them I'm about to make my first payment on a faulty car, and that they should take the good parts out of another car on the lot. After going to the dealer manager, they finally took care of it. If I did my customer service the same way, I'd be out of business. More