Klein Honda

Because I was so happy with the sales experience I had with JW, I want to make a public recommendation for Klein Honda's sales department. When I moved to the Everett area, I had 10 years prior experienc with JW, I want to make a public recommendation for Klein Honda's sales department. When I moved to the Everett area, I had 10 years prior experience at Honda of Seattle. My first impression was that this place deserves my business. The people were friendly and responsive to all my needs. In particular, I noticed that they tried to make a connection with me as an individual, rather than treating me like a stranger, or like a nameless face in the crowd. I really appreciate that, because I am more than a number. I have owned a total of 6 Hondas, so far, and I plan to buy another in the future, when the time comes. I was thrilled when my partner decided to buy a used Element. She knew I could connect her with my favorite sales person in Seattle, but instead she was able to feel comfortable enough with the sales person here at Klein, that she was willing to take a risk. We have both been happier with this Element than either of us had hoped to be. It exceeded our expectations. JW made us feel like what we wanted and needed really mattered. Little details like the coupon for car wash, also add to our over-all contentment here. The waiting area is lovely, and the wait times are always reasonable. There is no place I would rather go, now, than my local Everett Honda store! Thanks, Klein. More

First of all, I knew I was going to purchase a car last week or this week. I had four types of cars in mind: Toyota, Chevrolet, Subaru and Honda. I must admit I first went to a Chevy dealer, but basically week or this week. I had four types of cars in mind: Toyota, Chevrolet, Subaru and Honda. I must admit I first went to a Chevy dealer, but basically didn't even get asked to test drive. When I went to Klein we (my daughter and I) were welcomed immediately. Not in a pushy way. We were offered to test drive any car. We were offered something to drink. All these courtesies make a difference. When I was persistent in sticking to a price that was in my ballpark- Derek Lofstrom didn't look at me crazy, but he went to negotiate. The car I bought is amazing. I feel like the price I paid was superb and the quality of the car is excellent. The service and professionalism was outstanding. Derek was very patient, understanding and carried on a conversation like a person not a robot like other dealerships. Not once did Derek act put out or frustrated with me. I appreciate his diligence in helping me pick a super car for my lifestyle and need. My overall experience was outstanding as usual. Sincerely, Darlene Moe More

I visited Klein Honda 5 days after I was rear-ended / sandwiched on the freeway. My van was "totalled" and I was driving a U.S.-made rental car, which I disliked. I was very interested in KIA, Toyota, an sandwiched on the freeway. My van was "totalled" and I was driving a U.S.-made rental car, which I disliked. I was very interested in KIA, Toyota, and Honda (my top choice). I started at Klein Honda, and drove off the lot with my certified pre-owned 4 y.o. CR-V many hours later! J.W. Williams was first to greet me. We discussed at length my wants, needs, and expectations. I was targeting a new Civic Hybrid or Insight Hybrid. After well over 2 hours JW challenged me to re-evaluate my targets. And, as I found out, my purchasing budget was below my target cars. JW suggested various late model Hondas on the used car lot, but when "my" CR-V drove up and parked by the showroom, JW asked me to evaluate its merits. I was not familiar at all with the CR-V, but within 1/2 hour, JW and I shook hands on a very good final, total, price. Thanks to JW's many hours of HELP, I drove away that same night with my "new" CR-V. JW listened, explained, suggested, critiqued my needs, and redirected me to the CR-V. I hate shopping. JW made my purchasing experience totally positive. He helped me very well on technical aspects. I am a retired engineer, and I demand to know how things work. JW, in 2 short months on the job, was the most technically knowledgeable car salesman I have ever dealt with. He treats his job as a profession, not a paycheck. I feel very comfortable in stating JW matched me to what I needed, more than what I wanted. He focused on me alone, listened very well and took car of business professionally. Car sales is hard work, and JW's unrelated background career has prepared him to succeed in car sales. Alan L. Maas More

My overall experince with Klein Honda and JW Williams was very pleasant. JW met me with a smile when I drove onto the lot and kept me laughing through the entire process. The price of the car was well with very pleasant. JW met me with a smile when I drove onto the lot and kept me laughing through the entire process. The price of the car was well within my means and is beautiful to boot! Although I plan on driving my 2008 Accord until the wheels fall off, I would not hesitate to visit Klein Honda if the need should arise. Kudos to JW and Klein Honda. Jill Haynes Everett, WA More

This is definitely the BEST buying car experience in my life so far. Our salesman is Tony Nguyen, and he is just so helpful without giving us any pressure. Unlike your regular salesman, Tony not only is life so far. Our salesman is Tony Nguyen, and he is just so helpful without giving us any pressure. Unlike your regular salesman, Tony not only is very knowledgeable on the cars they have, he is also very knowledgeable on their finance department. Tony helped out explaining the finance part to me very well. Just like most of people, I was afraid to goto the dealership to buy used car because it seems they know how to play the number games and I will get rip off at the end no matter what. But it turns out we got the car better than we expected and the best thing is Tony was able to help us to get the deal we wanted. We purchased a 2006 Honda Odyssey (certified car) from them that only has 20K mileage, and amazingly, Tony helped us to get the price that's 7K below the KBB price !!!! It's almost like a miracle to us !! It's like we got a almost brand new car and only have to pay half price on it. Because of this pleasant experience, I would strongly recommend Klein Honda dealership and Tony as your salesman if you are lucky enough to get him !! More

JW was great to work with and explained all the features of the new Odyssey to us. He is very friendly and has a much appreciated common sense low pressure approach. He never balked at showing us another ve of the new Odyssey to us. He is very friendly and has a much appreciated common sense low pressure approach. He never balked at showing us another vehicle in a different color etc. until we were very satisfied that we had found the right car. He worked with us to get a price we were happy with. He is very good with following up and contacted us after the purchase to make sure everything was right with our purchase. I would highly recommend that anyone deal with JW at this dealer. More

I bought my 1st Honda at Klein in 2002 after owning and swearing by 3 Toyotas. I was having my Odyssey serviced for timing belt so had time to wait (I live in Seattle but drive to Everett for all of my ser swearing by 3 Toyotas. I was having my Odyssey serviced for timing belt so had time to wait (I live in Seattle but drive to Everett for all of my service). Started looking at cars with better gas mileage but didn't want to spend the $25k +. JW suggested looking at a used vehicle, I had never considered or bought used before. Went on a test drive and liked the 2007 Civic. So I bought the Civic from JW - he was new on the job and I felt sorry for him - just kidding!! JW was friendly, helpful and professional. I also purchased the additional warranty - was glad to see that Klein was standing behind their used vehicles. Now I own 2 Hondas to my amazement. Enjoy my baby, the Odyssey, and am getting attached to my Civic now too. It continues to run beautifully with a couple of long road trips. As a single woman, I need the security of a new vehicle and was surprised that I am just as confident in my used Civic. Looking forward to many uncomplicated miles. Thanks!! More

JW was very helpful and explained the features of the new Honda Accord V6 to me. He was friendly and did not put a lot of sales pressure on me during my visit. I appreciated his approach to finding the righ Honda Accord V6 to me. He was friendly and did not put a lot of sales pressure on me during my visit. I appreciated his approach to finding the right car that I was interested in and getting a good deal on the price. He was very good in follow up and contacted me after the purchase to make sure everything was going well. I would highly recommend him. Darik Taniguchi More

JW Met me at the door when I went to look at cars, he was friendly and upbeat off the bat and I quickly felt comfortable that he would be able to help me in my pursuit of a new car. Jw Took my wife and I friendly and upbeat off the bat and I quickly felt comfortable that he would be able to help me in my pursuit of a new car. Jw Took my wife and I around to see about 10 card and we sat in them and reviewed each on its merits. He was very knowledgeable about all the cars which I appreciated. In the end we landed a Subaru Legacy which I felt was the right fit for me, a used car and not a Honda. JW still knew a lot about the car, certainly enough for me to feel comfortable purchasing. He got us an acceptable deal and we executed and drove her out the lot. He followed up in the days and weeks that have passed which shows good long term customer care. Rich Martin More

The salesperson hid a door ding by spraying the new car with water at the time of delivery, making it hard to see the ding. They made you sign a piece of paper saying all is OK. Furthermore, the car had al with water at the time of delivery, making it hard to see the ding. They made you sign a piece of paper saying all is OK. Furthermore, the car had already 150 miles, when they told you that it had only 10. More