Klein Honda

Wish I could give their service 0 stars I purchased a new 2014 Honda civic at this dealership and was satisfied with the buying process, however my experiences with their service department I purchased a new 2014 Honda civic at this dealership and was satisfied with the buying process, however my experiences with their service department have been extremely disappointing. My routine service visits have all included rude interactions with their service advisors. Including not even acknowledging my presence or greeting me when I approached the desk. Acting like why are you even talking to me when I have tried to get information out getting my car serviced. The 3 times I have been able to get my car serviced at their express line have averaged 1.5 to 2.5 hours wait time with no explanation or understanding. I have also been turned away 3 times including my last 2 visits when I finally had enough. I arrived on a sunday at 2:00 PM two hours before closing to be told they couldn't get me in. once again very rude no sorry for the inconvenience. I came back two weeks later on a saturday at 3:30 hoping to get my car serviced. Once again I approached the counter no greeting or we will be right with you nothing. I finally found someone to help me and after being told to wait here. they came back 10-15 minutes later to tell me once again they couldn't get me in. They rudely told me I need to come back early in the morning during the week. As if I plan my whole life again around getting this oil change. I went had a went somewhere and paid out of pocket to have my oil changed even though I was under my free 2 year maintenance plan. When I went somewhere else even though there was 2 cars ahead of me I was out of there in under 30-35 minutes. I will not set foot in this dealership again for service nor for my next car purchase though I will buy another Honda. More

Very Friendly Came in to test drive a new Honda civic. Ken was very friendly and let me drive around town showing me all the bell and whisles. No pressure on buying Came in to test drive a new Honda civic. Ken was very friendly and let me drive around town showing me all the bell and whisles. No pressure on buying. Go see ken ! More

Family Orientated Best experience ever! The staff are knowledgable and cared about the customers. I worked with Ken Tan, and he made the transition so smooth and easy. Best experience ever! The staff are knowledgable and cared about the customers. I worked with Ken Tan, and he made the transition so smooth and easy. Not only was it a smooth transition he took the time to listen to my needs, feeling no pressure what so ever! I highly recommend anyone to see Ken, if he can't find you a car at their lot, he will make sure he finds it at another location. Loving my new car! Thanks Ken for being so helpful and caring! More

Thank to Phan Seng He is not just some salesman who is there just to pressure you for the sale. He made you feel like he cares for what your need and want. I orinally h He is not just some salesman who is there just to pressure you for the sale. He made you feel like he cares for what your need and want. I orinally had in mind on Honda CR-V. I finally ended up with a smaller car Honda Civic. After listening to my wife and I need he helped me made a decision on a smaller car. Base on my long commute of 45 miles each day, this is a better econical car for us. I feel this was the best decision he helped me made. I am loving my civic very efficient on gas. Beside that he made time to deliver my license plate to my home, I live some 30 miles a way from the dealer. Now that was extra and beyond service right there. Thank you very much Mr Phan Seng, I will refer all my friends who in need of a vyhicle to you my friend. Steve More

Lowest possible price for a new car. Period. This is the place to go if buying a new Honda. DO NOT BOTHER with other dealerships. Klein absolutely DESTROYS the competition in pricing. Just bou This is the place to go if buying a new Honda. DO NOT BOTHER with other dealerships. Klein absolutely DESTROYS the competition in pricing. Just bought a Honda Accord for $22K OUT THE DOOR. 0.9% financing makes it even sweeter. I dare you to find any other Honda dealership in Washington state that will go lower than $24K. More

Got a general lube, oil & filter Went in for a general maintainence. Lube, oil and filter. They also checked belts and did a free battery change on my key!! Best and most economical s Went in for a general maintainence. Lube, oil and filter. They also checked belts and did a free battery change on my key!! Best and most economical service department around!! More

I had an amazing experience at Klein Honda This dealership has very amazing service I cannot believe the speed and efficiency I was experiencing I was skeptical at first but after meeting and g This dealership has very amazing service I cannot believe the speed and efficiency I was experiencing I was skeptical at first but after meeting and greeting with Zach Springer I felt very comfortable and knew I was in good hands I could tell he was very passionate about helping me service my car as best as possible at an affordable price thank you Klein for running such an excellent dealership More

Incredibly impressed by this salesman 😀 Normally I hate looking for cars . But if you are looking I highly recommend that you go to Klein Honda in Everett and ask for Philip , it was the Normally I hate looking for cars . But if you are looking I highly recommend that you go to Klein Honda in Everett and ask for Philip , it was the most enjoyable trip to a car dealership I've ever had in my life . Philip was very kind he actually listened to what I said he was very professional and not at all pushy but very helpful . He found the car I wanted in the price range I ask for . He went above and beyond for me I really appreciated him, he even came in on two of his days off to find my car. And then to my surprise after I had bought the car gave them my money and went home for the night Philip called me the next day to make sure I was happy with the car and to see if I needed anything else. I am going to other dealerships other salesman and felt like they were thinking here we go another dumb blonde woman but Philip made me feel important . I'll tell everybody I know to ask for Philip longo!!! THANK YOU PHILIP. sincerely Ina More

Best sales man The sales guy Phillip longo was the best,fast and easy. He was a great and funny guy I would recommend him to any one out there that is looking for a The sales guy Phillip longo was the best,fast and easy. He was a great and funny guy I would recommend him to any one out there that is looking for a new Honda. Just come to Honda and ask for Phillip. More

Great service! I haven't made my final decision yet, as I still have some things to consider, but I was so impressed with the service at this dealership having not b I haven't made my final decision yet, as I still have some things to consider, but I was so impressed with the service at this dealership having not been treated in any way like a "dumb chick" shopping for a vehicle! More