Back

Koch 33 Ford

Easton, PA

4.6
641 Reviews

3810 Hecktown Rd

Easton, PA

18045

Directions

By Type

641 Reviews of Koch 33 Ford

March 30, 2016

Very effificent Everyone at Milham is always very pleasant and helpful. They also keep you informed about what they are doing to your car. They perform the service More

by Candy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan fritzinger
Mar 31, 2016 -

Koch 33 Ford responded

Hi Candy, I appreciate that you left us such a kind review. It makes me so happy to hear when our customers have great experiences with our service department. We do our best to service our customers' vehicles in a timely manner, and to make the entire visit as positive as possible. I am pleased that Dan kept you informed of your car's status while you waited. He's an excellent representative for the Milham brand, and we are lucky to have him on our team. Thank you for choosing Milham and we look forward to seeing you again soon. Best, Tom Koch, GM

March 29, 2016

SERVICE This was my first sevice since purchasing the car. I'm happy with the salesmen and the deal I recieived. Today's service was quick. I was expecting More

by Ohenry3124
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Fritzinger
Mar 29, 2016 -

Koch 33 Ford responded

Hello Ohenry3124, Thank you for your service review! I'm so pleased that you continue to have positive visits at Milham. Thank you for being such a loyal Milham customer. It's great to hear that Dan was helpful to you and answered all of your questions. Dan is an asset to the Milham team and he does an excellent job representing our values. I want to thank you again for continuing to choose Milham, and we look forward to seeing you again. Best, Tom Koch, GM

March 28, 2016

rating my recent service visit Dan Fritzinger was a true gentleman when dealing with him for my service. Very informative and knowledgable. I hope in my future visits to your servic More

by viking 40
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Fritzinger
Mar 29, 2016 -

Koch 33 Ford responded

Hi viking 40, Thank you for your thoughtful review. It makes me so happy to read all the great reviews about Dan today. Dan is an important member of the Milham team. He is super knowledgeable, friendly, and he really cares about helping his customers. Dan does an outstanding job of representing the Milham brand. I know that he will be so pleased to read your review! I appreciate that you chose Milham for your vehicle's servicing, and we look forward to seeing you again! Best, Tom Koch, GM

March 27, 2016

Purchased Four New Tires - Alignment - The Works (oil change I was completely satisfied with the service that I received from Dan - he answered my questions and helped me have a great experience. All the work wa More

by Alissa Carver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Fritzinger
Mar 29, 2016 -

Koch 33 Ford responded

Hi Alissa, I appreciate that you took time out of your busy day to leave us such a kind review. It makes me so happy to hear when our customers have excellent experiences with our service department. We do our best to service our customers' vehicles in a timely manner, and to quote the most accurate price possible. I am pleased that your work was completed in the estimated time and that Dan was helpful to you. Thank you for choosing Milham and we look forward to seeing you again soon. Best, Tom Koch, GM

March 22, 2016

Emissions, State Inspection and Safety Recall My service advisor was very professional and kept me informed the entire time I was waiting for my vehicle. All work was done in a timely manner and More

by clillis13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hubert, Bryan
Mar 23, 2016 -

Koch 33 Ford responded

Hello clillis13, Thank you for taking the time to review our service department. I'm glad to hear that you you had a great experience with Bryan and that he kept you informed throughout the entire service appointment. We understand how important it is to provide our customers with as much information as possible, and to perform repairs in a quick yet efficient manner. Bryan is an important part of the Milham team and we are lucky to have him. I appreciate that you chose Milham and we look forward to seeing you again. Best, Tom Koch, GM

March 22, 2016

A long time wait with an appointment This place took forever for a registrationand a change of air and cabin filters , I had my appoinmtnt at 10am and i was not out until 1:15ish. Mind u More

by Jadaliz09
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
wayne supeck
Mar 24, 2016 -

Koch 33 Ford responded

Hello Jadaliz09, I'm sorry to hear that you were disappointed with your wait time. I understand that the original time estimate was two hours. After providing you with this quote, we had discussed and agreed to balance your Accord's tires, which Wayne quoted would take an additional hour to complete. This is the reason for the extra wait time. We understand that our customers have busy schedules and for this reason, we always try to quote wait time as accurately as possible. Thank you for your patience and for choosing Milham. We hope to see you again soon. Best, Jeremy Miller, Fixed Operations Director

March 18, 2016

Good experience with sales and service We've purchased 3 new vehicles from Milham Ford Toyota . We've also serviced all our vehicles with them and find them eager to please in all phases of More

by nick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Fritzinger
Mar 21, 2016 -

Koch 33 Ford responded

Hello Nick, Thank you for your kind review and a giant THANK YOU for being such a loyal Milham customer! I truly appreciate that you continue to choose Milham for both your car purchases and services. We truly value our customers and we promise to always care for your vehicles as if they were our own. Customer service is extremely important to us, and I am happy to hear that you have been pleased with our service and sales departments. Thank you again, and we look forward to seeing you in the future! Best, Tom Koch, GM

February 26, 2016

Awesome!!! I was working with Dennis and Cory they were awesome!!! They made sure to get me in the car I wanted with everything I wanted!! I will only be shoppin More

by cbecker36
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Havlik, Cory Wismer
Mar 08, 2016 -

Koch 33 Ford responded

Good Morning cbecker36, Thank you for your kind review. Congratulations on your new car; I am so thrilled that Cory and Dennis found you the exact car that you wanted! Cory and Dennis truly care about their customers and they will always do whatever it takes to get you into the perfect car to match your needs. Cory and Dennis do an excellent job representing Milham and they are important members of our team. Thank you for choosing Milham and I hope you have a blast driving your new car! Best, Tom Koch, GM

February 19, 2016

Wonderful experience My husband and I had a wonderful experience here. I can't even put into words how great this place is. You really need to check it out for yourself! More

by Lnikk23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Westerholm
Feb 22, 2016 -

Koch 33 Ford responded

Hi Lnikk23, Thank you so much for your wonderful review, and congratulations on your new car! Your review completely made my day with your kind words and I am just so happy to hear that you and your husband had such a great car buying experience with us. We strive for the best customer service possible and we want our customers to genuinely enjoy car shopping with us! Our staff works well together to help customers find exactly what they are looking for, and I feel so privileged to have such a great team. Thank you for recommending us and I appreciate that you chose Milham. I hope that you enjoy your new car! Best, Tom Koch, GM

February 18, 2016

They are intelligent people and will help in any way Steve our sales rep, worked very hard to get us in the car we wanted and the payment that we could afford. Someone who truly cared and was not trying More

by Boss302
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Calderon
Feb 19, 2016 -

Koch 33 Ford responded

Hey Boss302, Congratulations on your new car purchase and thank you so much for your thoughtful review! I am so thrilled to hear that you had such a great car buying experience with Steve! Steve is definitely not your stereotypical car salesman. He is honest, knowledgeable, and he truly cares about assisting his customers. Steve loves to see his customers leave excited, and he is only happy when you are 100% satisfied with your purchase. Steve is a a wonderful representative of the Milham brand, and we are privileged to have him on our team. I appreciate that you chose Milham, and I look forward to seeing you again in the future! Have a blast driving your new car! Best Regards, Tom Koch, GM

...
40
...