Koch 33 Ford

MILHAM FORD IS THE WORSE DEALERSHIP EVER I currently was ending a lease on a 2013 Ford Fusion that I got there from the salesman Justin. I was NEVER happy with them & terminating my lease mad I currently was ending a lease on a 2013 Ford Fusion that I got there from the salesman Justin. I was NEVER happy with them & terminating my lease made me so annoyed. I spoke and dealt with "Cory" through this process, he claims to be a "sales" manager but has no confidence in his words. I called the dealership to find out the EXACT process to terminate the ford lease 3 months early cause I got another vehicle from another dealership that was paying off my lease and what actions I needed to take. Per Cory I was told to contact a inspector to inspected my vehicle and after that it was as simple as bring "you, your car & check" to the dealership. WELL little be hold I call to make sure someone was available for an appointment later that afternoon to start my lease termination because my inspection was completed. As I show up at the dealership to start the termination process for the lease everything was given as asked, Car, keys, Inspection, Car registration and the most important to them the check, then before even pressing the "begin" termination" process on the computer I am given this leader head titled " Milham Ford Toyota Scion with the address and # with bold print " IMPORTANT" lease return information" that was NOT given to me prior on the phone but "it's" IMPORTANT as he verbally goes over the "Importance" of the paper states how MILHAM has no responsibility to your car, they are just a "storing" depo and recommend for me to keep insurance on this vehicle for 3-4 weeks till the "ford finances" picked my car up SO my BIG question was how do you keep insurance on a vehicle that no longer is registered and is no longer mine because I was just getting ready to terminate my lease and ford finance owns the car? SO with all of "Cory's" experience he has no answer just begun to tell me he never had ANYONE give him a problem about this paper that they understand it and sign it and begin the process of terminating the lease, well that's fine BUT I have a problem I am concern to be held responsible for a vehicle that's no longer mine. So as he claims I should call ford fiances to speak with them about this, as we call them the business hours are closed, so several years this manager is working at Milham and doesn't know the hours of operation, so of course I am in a pickle, what do I do? I am forced to signed this BS paper made up by MILHAM when they are just a "depo" and don't own the vehicle or I can't start the process to terminate my lease. So I sign it cause I had no choice cause I had to give the car back it's time to get in to a MUCH better car dealing with a MUCH better dealership, so we end the lease, it's terminated ALL papers are copied and given to me, I walk away, the next business day I speak with "ford fiances" and they ensured me and noted my account that they are responsible for the car cause my lease was terminated and they OWN the car that the dealership had no right to give me this paper to hold me responsible for anything when FORD FIANCES has the ownership of the vehicle. Such a HORRIBLE experience with such HORRIBLE customer service couldn't be more happy to get out of there and have NOTHING to do with that place. VERY unprofessional and misleading to the client. More

Great Experience! Steven Bennett made the experience of leasing a new car very easy for my brother and myself. There was no pressure, and he was very patient and helpf Steven Bennett made the experience of leasing a new car very easy for my brother and myself. There was no pressure, and he was very patient and helpful when addressing any questions or concerns we had. He was able to recommend the perfect cars for our needs, and get us in to them quickly. We are both very satisfied with our purchases and would recommend working with Steven to anyone looking for a hassle free experience led by someone who seems to actually care about his customers. More

Used Car Purchased Very Easy Transaction Keith Doddy made our used car purchase a sparkling experience. No high pressure sales and was very helpful with our search for a used 4WD SUV. Made ev Keith Doddy made our used car purchase a sparkling experience. No high pressure sales and was very helpful with our search for a used 4WD SUV. Made every step of the purchase of our used 2010 Mazda CX-9 very pleasurable and easy. Thanks again, Ray & Sue More

Amazingly easy, amazingly helpful. Great experience. David Walker was very helpful in assisting me with picking the right vehicle for my needs. I was looking at awd ford fusions and gave David my informa David Walker was very helpful in assisting me with picking the right vehicle for my needs. I was looking at awd ford fusions and gave David my information. He advised I get a hybrid which would save me money in the long run. He was more than willing to help me find the exact model that was right for me. Ended up going with a hybrid which has excellent fuel economy. I will be bringing my vehicle here for all my maitanence. If anyone comes to this dealership and get to talk with David you will have a pleasant buying experience. More

GREAT EXPERIENCE David helped me get in the car that I wanted and dug me out of a financial hole. Love my F-150 and will be back to buy my wife a car! David helped me get in the car that I wanted and dug me out of a financial hole. Love my F-150 and will be back to buy my wife a car! More

Excellent Experience David went beyond the call of duty to get me into my new F150. He really cared about me as a customer. Worked hard to get the finance needed to fit my David went beyond the call of duty to get me into my new F150. He really cared about me as a customer. Worked hard to get the finance needed to fit my families budget. More

Great Experience Three weeks ago I traded in my 12 year old Dodge Ram for a new 2015 F150. Love the truck it's exactly what I wanted and dealing with David Walker was Three weeks ago I traded in my 12 year old Dodge Ram for a new 2015 F150. Love the truck it's exactly what I wanted and dealing with David Walker was an awesome no pressure experience. Very happy with Milham and would highly recommend them to anyone looking for a new vehicle. More

Waste of time I contacted a specific person who I had talked to about an F-150. I get there and speak to Hood who was not bad, but tried to play me off as if I did I contacted a specific person who I had talked to about an F-150. I get there and speak to Hood who was not bad, but tried to play me off as if I did no research or prep before I got there. Then Wismer shows up and decides to give me a run around rather than discuss options. I ask for simple things and it became a difficult process. Then to try to sell me a vehicle model I didn't want was ridiculous. Currently working w/ another Ford dealer willing to provide me straight up options. Maybe Milham can take some lessons from other businesses and learn a thing or too on what a customer wants. More

Awesome experience! Tim was great! I was totally unsure of what I wanted and Tim really helped me find a great car that I love! He really made sure that I was getting a really reliable, I was totally unsure of what I wanted and Tim really helped me find a great car that I love! He really made sure that I was getting a really reliable, sensible car! He was very patient and nice, even after I changed my mind like 100 times. He gave us his full attention and made sure our experience was enjoyable! Highly recomend! More

Very professional They worked with me until I had the right car at the right price. At no time did they try to sell me something I didn't want or only show me what they They worked with me until I had the right car at the right price. At no time did they try to sell me something I didn't want or only show me what they wanted to sell me. More