Koch 33 Ford

I found that my 2012 Prius had a slow leak in one of the tires. I took the vehicle to the Service Department at the Milham dealership on Hecktown Road and asked to have the tire checked for a puncture. W tires. I took the vehicle to the Service Department at the Milham dealership on Hecktown Road and asked to have the tire checked for a puncture. When I explained the problem, one of the service people offered to add air to the tire, but he could not tell me about having the tire checked. In short, he could not solve the problem. Then, I was referred to the scheduling department where I was told that I would need an appointment. The earliest appointment was more than 2 weeks away. The only alternative was for me to make an appointment one week from now and then leave the car at the dealership for the entire day. I am not favorably impressed with the so called 24 hours service department. More

We just bought a car there last week. Our salesman was great! I am sad as it was a big deal for my husband to buy a new car. I get the new cars not him. Anyway I feel bad as its not exactly what my husban great! I am sad as it was a big deal for my husband to buy a new car. I get the new cars not him. Anyway I feel bad as its not exactly what my husband wanted. For a $1,000 more he could of got the car loaded. Online it said they had the car he wanted. 2 of them. We were told they must not update all the time. We (well me)begged to do a dealer trade as we knew another dealer had what he wanted. We were told no they won't do that. I wish I would of just went to the other dealer as we bought this car to take on trips and now its a let down as we didn't get what we wanted. This was our 4th car bought from here. Now today I get a letter in the mail from the other dealer that they are having a sale and they do have the car in stock. Ughh! I just feel bad as we didn't go to the other dealer and get what my husband really wanted! We did lease so I guess when the lease is up we know not to settle and to go where they have the car we want. For the next 3 years we will be disappointed!! I can't say anything bad about the salesman. He was great and was just going by Dick Milham rules! That no dealer trade rule sucks! The finance guy I am sorry I forget his name was the greatest finance guy we ever dealt with. Honest, kind and helpful. Lesson leaned I guess! Knowing we found the car he wanted (at least 4 at another dealership) it just takes away from the new car feeling. We just feel like okay were stuck with what we have! Next time I will make sure we get the car we want. Come on three years fly by! I would of gave all 5 stars if We were not settling! Why couldn't you have just done a dealer trade to make us happy? That is directed at the owner! Like I said my salesman was great and told us it was not allowed! More

Purchased vehicle here in January. I immediately noted a discrepancy between posted mpg and actual mpg for my vehicle. I brought my concern to the attention of the service manager and sales manager. They of discrepancy between posted mpg and actual mpg for my vehicle. I brought my concern to the attention of the service manager and sales manager. They offered me the opportunity to drop the vehicle off for a series of diagnostic tests. Their tests suggested that, according to ford, everything checks out ok; therefore, there is nothing they can do. I'm averaging about 16 mpg vs sticker 15 (city) to 21 (highway). My miles traveled are only highway. Also, at 7,000 I had to return my new vehicle due to a failed power steering pump. My experiences thus far have been unsatisfactory and continue to go unresolved despite multiple visits to this dealership offering them multiple opportunities to address and remedy these identified problems. There appears to be other consumers reporting similar problems as noted on the US Department of Transportation website More

I called yesterday (Wednesday) for service because my 11-month old Ford Edge is leaking fluid. I was able to leave the car overnight and for the entire next day, but the first appointment available was 11-month old Ford Edge is leaking fluid. I was able to leave the car overnight and for the entire next day, but the first appointment available was not for 6 days! One of the reasons we chose this dealership was becuase they offered 24-hour service. Either they are understaffed or don't have enough people to take appointments for the overnight hours. I found another Lehigh Valley dealer that had appointments available today. More

I am from Syracuse, NY and I found the perfect 2011 Jeep Grand Cherokee I was looking for nearly 2 months through the internet. The vehicle was priced far below anywhere within a 500 mile radius. My Initi Grand Cherokee I was looking for nearly 2 months through the internet. The vehicle was priced far below anywhere within a 500 mile radius. My Initial contact was with Vera, the internet liaison. I was ready to buy the vehicle, but was concerned about driving 3 and a half hours and not getting what I expected or it having been sold. Vera was extremely helpful, up front and answered all of my questions. She personally had someone look at the vehicle for me and call me with a detailed description and their personal observations. They were spot on... The vehicle turned out to be as immaculate as described!!! I made an appointment for Saturday morning at 9:00am, and Vera made it a point to call me Friday evening just prior to the dealership closing to assure me the vehicle was still available and had not been sold. I arrived at 9:00am by friendly reception desk, who promptly introduced me to Wes Deats. My experience with Wes was exceptional. He was pleasant to work with, no pressure, yet very helpful and informative. They took my 2004 Jeep Grand Cherokee in on trade and i received a very reasonable trade value give the condition of my vehicle. Wes took me on a perfect test drive through back roads and highway... I loved the vehicle, and more importantly, I loved the price and customer service. I was also greeted by the pre-owned vehicle manager, Robert Thompson, who wanted to make sure my experience was going smoothly. My experience with Milham Toyota Scion went far better than expected. My pre-owned vehicle was meticulously detailed. Their finance manager was also able to secure an amazing interest rate for me. From my arrival at 9:00 to my departure at 12:30 (only 3.5 hours), I received superior customer and was able to drive home in my awesome new 2011 Jeep Grand Cherokee, 5.7L Hemi... I absolutely Love it!!! Thank you to the Milham Toyota Scion team! More

I had a great experience at Milham Toyota and working with Keith Doddy. I explained to Keith what I was looking for and my price point and he was able to find exactly what I needed at a few dollars unde with Keith Doddy. I explained to Keith what I was looking for and my price point and he was able to find exactly what I needed at a few dollars under my monthly budget. The process was seamless - everything was taken care of for me. Keith was both patient and attentive. I felt as though I was working with a friend rather than a salesperson. As I completed paperwork, I was asked if I needed coffee, water, etc. I cannot say enough good things abouth Milham Toyota and their staff and highly recommend this dealership and Keith Doddy. They have earned my trust and I will definitely be a repeat customer. More

We wanted to purchase a new Prius V and trade in our Nissan 2011. From the beginning, we told the salesperson to give us the best price because we were going to buy the vehicle. The salesperson decided Nissan 2011. From the beginning, we told the salesperson to give us the best price because we were going to buy the vehicle. The salesperson decided to play games and offer us $500 discount of the MRSP and $12,000 for our Nissan Maxima. Before we went in, we did our homework and knew that the Nissan Maxima was worth $18,000. We went to another dealer and got about $3,000 off MRSP and $17,800 for the trade in without the hassle and great customer service. We highly recommend the DCH group in Freehold. Dan Campbell is a great salesperson. More

I cannot recommend this dealership for any car purchase. At the urging of their internet manager I stopped in for a test drive and to get numbers on trading my 3 year old vehicle for a new model. I researc At the urging of their internet manager I stopped in for a test drive and to get numbers on trading my 3 year old vehicle for a new model. I researched at great length the numbers for the new car and my current car so I knew exactly what my trade was worth and what I should purchase the new car for. I was shocked and offended.when they offer me $4,000 UNDER book value for my trade and a sale at MSRP for the new unit. I asked for me keys so I could leave. Instead of returning my keys, I was met with a sales manager who offered $2,000 more on the trade. Still being about $4,000 off from where they should be I again asked for my keys and indicated I did not want to waste their time or mine. After dealing with a bit of an attitude from the sales manager, I left and went directly to another dealer where they immediately exceeded my numbers with no haggling. When I got home, there was a message on my answering machine saying "we just sold a similar car to the one you want to trade so we can meet your trade price". Are they kidding me? Far too little and way too late, I am now driving the car from the 2nd dealership. Save yourself time and aggravation and skip Milham! More

Hi Sir I did purchased 4 Good Year Tire on 10/05/2011 Hi Sir I did purchased 4 Good Year Tire on 10/05/2011 from my Milham [Rep. Chad Renninger] and changed all 4 of my Toyota CAMRY 2009 Tire. They a Hi Sir I did purchased 4 Good Year Tire on 10/05/2011 from my Milham [Rep. Chad Renninger] and changed all 4 of my Toyota CAMRY 2009 Tire. They are also FORD Dealer. Part no. is 9001-7385715-71 [Tyre Size is 215/60R16]. Did assured [verbally] about warranty. Since this was my first car and first tire purchase experience. I have not purchased any extended warranty from dealer as they have not informed me. Right now on all of these tire there are approximately 13000 mile on it. Recently I went for Inspection and they found Bubble on one of my tire and they failed inspection test. This time Al Palma was my contact person at dealership. Upon inquiring further they told me all of my tire are not covered under any warranty. Now they are asking for $155.00 for new tire. Is this the way to make your grab more business from your customer? Since I purchased tire from them they should talk to tire manufacturer for manufacturer warranty. But no way they told me they are helpless. In order to file complaint against tire manufacturer. I checked Milham invoice and found they haven't mentioned manufacture name as well. So I grabbed name from my car and did complaint to manufacturer. Manufacturer immediately replied me to see dealer and inspected over there in order to cash warranty or to replace tire. What would I do in this case if dealer bluntly denied about warranty and just looks to grab more money from their customer. Thank you very much for reading my email. Appreciate you if you could help me out. Thanks Pradipkumar Patel [pradippatelca@gmail.com] More

very rude on the phone, said a charge would be done before anything would be done and implied it was because i did not buy my toyota from their dealership...after repeating the charge before work done before anything would be done and implied it was because i did not buy my toyota from their dealership...after repeating the charge before work done twice, i questioned him on this and than it wasn't a charge but authorization...a certified toyota..he didn't want my business offered up the names of three other dealerships within a short drive...i would love to do business with this dealer due to how close they are to me but the customer service i got on the phone was rude and i have the feeling they were trying to rip me off...not the way to start a relationship... More