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Koch 33 Toyota

Easton, PA

4.7
841 Reviews

3816 Hecktown Rd

Easton, PA

18045

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841 Reviews of Koch 33 Toyota

March 28, 2016

Service department My Toyota RAV4 is the third vehicle I bought from this dealership. My Corolla, I had for over 10 years. All routine & as needed service was done by th More

by Ctsandy1956
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Hubert
Mar 31, 2016 -

Koch 33 Toyota responded

Hello Sandy B,, Thank you so much for being a returning customer to our dealership and congratulations on your new Rav4! Your entire review brought a smile to my face as I continued to read how happy you have been with our customer service. At Milham, we like to treat our customers like family. It is really important for us to create a positive, relaxing environment for everyone who walks through our doors. The stigma that is attached to car dealerships is far too negative and pushy. Our intentions are to show any potential customers that we are not like everyone else! On behalf of the entire dealership, thank you again for trusting in us a third time, and good luck with your new Rav4. If you need anything else, we are here to help you with all of your car needs! Best, Tom Koch, GM

March 24, 2016

Great Service! Just a quick note to tell you about the great service I received from Brian. I had switched from an Android phone to am iPhone and could not get the I More

by Jwboligitz
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Hubert
Mar 31, 2016 -

Koch 33 Toyota responded

Hi Jwboligitz, Thanks so much for leaving a review for Bryan. I am so glad that you contacted us to set up your new phone. Bryan is an important part of the Milham team who really enjoys helping his customers. Bryan, along with the rest of the staff at Milham, are always here and happy to help. Thank you again, and please do not hesitate to call us or stop in if we can ever assist you with anything else in the future! Enjoy your new iPhone! All the Best, Tom Koch, GM

March 23, 2016

Brian in service I was in for an oil change Brian was quick with welcoming me and getting my car right back in for the service. Super nice! When my car was done be bro More

by Scionxd123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Hubert
Mar 23, 2016 -

Koch 33 Toyota responded

Hello Scionxd123, Thank you for taking the time to review our service department. I'm glad to hear that you you had a great experience with Bryan. We understand that customers do not have all day to sit in our waiting room, so we do our best to provide services in a timely manner, while also performing each task meticulously. Bryan is an important part of the Milham team and we are lucky to have him. I know that Bryan will be so pleased to read your review. I appreciate that you chose Milham and we look forward to seeing you again. Best, Tom Koch, GM

March 18, 2016

Excellent Service at Dick Milham I have been going to Dick Milham for over 30 years. The service us exceptional and continues to meet and exceed my expectations. they are always looki More

by Mount Effort
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Fritzinger
Mar 21, 2016 -

Koch 33 Toyota responded

Hello Mount Effort, Thank you so much for your review. I honestly cannot thank you enough for being such a loyal Milham customer (more like family member)! I'm so pleased to hear that you continue to have excellent experiences with us. It's so great that you can tell that we are always trying to improve our customer service; we truly strive to be our best. I am so happy that you had a great service experience with Dan. He is an important member of Milham team and he has a lot of integrity. He genuinely cares about helping his customers, and is a great representative of the Milham brand. Thank you again, and we look forward to seeing you again in the future! Warmest Regards, Tom Koch, GM

March 17, 2016

PA state inspection, emissions and oil change. Bryan Hubert informed us twice during our wait as to progress even though it was a short wait of one hour and fifteen minutes, then he reviewed the wo More

by JA123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan, Hubert
Mar 17, 2016 -

Koch 33 Toyota responded

Hello JA123, Thank you for taking the time to leave us a review. I am so pleased to hear that you had such a great service experience with Bryan. Bryan is an important member of the Milham team and he is an honest, hardworking individual. He will always keep his customers informed of what is being done to their vehicles and what needs to be done, and Bryan does an excellent job representing the Milham brand. I appreciate that you continue to chose Milham and we look forward to seeing you again for your next oil change. Thanks again! Warm Regards, Tom Koch, GM

March 17, 2016

Best dealer in the Lehigh Valley~Korey Garrity is awesome! I really appreciate the honest efforts and very professional service I receive working with Korey Garrity as our service adviser. When I had a technic More

by Ann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service adviser: Korey Garrity
Mar 17, 2016 -

Koch 33 Toyota responded

Hello Ann, Thank you for taking the time to leave us a review! Congratulations on your new car! I am so happy to hear that you had such an excellent service experience with Korey. Korey does a wonderful job representing Milham's values; Korey is genuine, knowledgeable, and always has his customers' best interests in mind. I'm pleased that he helped you to get the extra coverage that you needed, and that you were satisfied with your experience with him. I appreciate that you chose Milham, and we look forward to seeing you again in the future! Enjoy your new car! Best, Tom Koch, GM

March 02, 2016

Purchased My 3rd RAV4 I recently purchased my 3rd RAV4 at Milham. It was a great experience, very smooth. The dealership has followed up on appropriate items for me. We w More

by AKG1024
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Douglas
Mar 08, 2016 -

Koch 33 Toyota responded

Hello AKG1024, Congratulations on your newest Rav4! You are truly a member of the Milham family, and I am so grateful that you continue to choose us. You have excellent taste, and the Rav4 is such a great choice. I am so happy to hear that you had a positive experience with us and that you are pleased with our customer service. Thank you again for choosing Milham! Please do not hesitate to call us or stop in if we can ever assist you with anything else in the future. Enjoy your new Rav4! Warmly, Tom Koch, GM

February 19, 2016

Wonderful experience My husband and I had a wonderful experience here. I can't even put into words how great this place is. You really need to check it out for yourself! More

by Lnikk23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Westerholm
Feb 26, 2016 -

Koch 33 Toyota responded

Hi Lnikki23, Congratulations to you and your husband on your new car! What a great way to brighten up a gloomy February! Thank you so much for your outstanding review. It means a lot to me that you took the time to share your experience with us and I am so thrilled that you were so happy with our team. We really strive to provide the best customer service possible, and we will do whatever it takes to get our customers into their dream cars. Thank you for choosing Milham and for your recommendation. Enjoy your new car, and we look forward to seeing you again in the future! Best, Tom Koch, GM

January 21, 2016

Very happy! My husband and I were very happy with the total experience we had here. From first phone call with Nic Dolas and then working with Kevin A. Acevedo to More

by happytrucker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nic Dolas, Kevin Acevedo
Jan 21, 2016 -

Koch 33 Toyota responded

Hello HappyTrucker, Thank you so much for taking the time to leave a review and congratulations on your new truck! It makes me so happy to hear that you had such a great car shopping experience with us from beginning to end. At Milham, we like to treat our customers like family and we want the overall customer experience to be fun and never stressful. Our staff members, like Kevin and Nic, do a great job of carrying out our values. Nic and Kevin are important members of the Milham team, and we are lucky to have them. Thank you for recommending us and for choosing Milham! Enjoy your new truck! Best, Tom Koch, GM

January 20, 2016

Good service There was glitch with my out of state registration, but the staff and general Manager really came through to help me resolve what was happening. I app More

by Liv456
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Debbie; Keith
Jan 22, 2016 -

Koch 33 Toyota responded

Hi Liv456, Thank you so much for leaving a review and for working with us to sort out the registration issues. I apologize for any inconvenience we may have caused. I really appreciate that you chose Milham and thank you for all your feedback. We look forward to seeing you again in the future! It was a pleasure speaking with you. Enjoy your new car! Best, Tom Koch, GM

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