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Koch 33 Toyota

Easton, PA

4.7
895 Reviews

3816 Hecktown Rd

Easton, PA

18045

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895 Reviews of Koch 33 Toyota

November 28, 2015

Great service, paperwork was quick. Would recommend to anyone, great deal. In and out got me what I wanted and needed in a short amount of time. More

by Nz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Bennett
Nov 30, 2015 -

Koch 33 Toyota responded

Hello Nz, Congratulations on your new car, and thank you so much for taking the time to leave a review! I am so pleased to hear that you had a great experience with us and that we were able to get you in and out in no time. We really strive to make car shopping enjoyable and we love helping our customers find exactly what they are looking for, for a fair price. I am pleased that Steve was able to assist you. Thank you so much for recommending us. Please do not hesitate to call us or stop in if you ever need anything else in the future. Enjoy your new ride! Warmly, Tom Koch, GM

November 28, 2015

Amazing, quick, and easy! The experience was great. Steve got me a great deal, and made it very easy and comfortable to make my decision. He listened to my needs, and picked More

by JADevereaux
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Bennett
Nov 30, 2015 -

Koch 33 Toyota responded

Hi JADevereaux, Thanks you so much for your kind review! Congratulations on your new car! I am so happy to hear that you had a great experience with Steve and that he was able to find you exactly what you were looking for. Steve really enjoys helping customers and strives to see them leave happy. He is always willing to go the extra mile, and he does a great job representing the Milham brand. I am so thrilled that you are so happy with your car purchase, and I am pleased that we could help. Thank you again and I hope that you enjoy your new car! Best, Tom Koch, GM

November 23, 2015

Bought a car I drove up from Philly to look at a car. They ended up selling the car to someone else while I was driving. But Mike H was able to get me in something More

by teerick
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike H (not listed above?)
Nov 23, 2015 -

Koch 33 Toyota responded

Good afternoon teerick, We apologize that the car you had originally drove up to see was no longer available. Cars tend to move very quickly around here. But, we appreciate you understanding the situation and we are glad we were able to find you another car to your liking. We hope you are happy with your choice and thank you for choosing Milham Toyota! Sincerely, Tom Koch, GM

November 21, 2015

Great Experience After having a dreadful experience at a different dealer across town, we were pleasantly surprised at how friendly, honest and understanding Mike Holm More

by herk327
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Holmwood
Nov 23, 2015 -

Koch 33 Toyota responded

Hi there herk327, We are sorry to hear that you had a bad experience at the first dealership you had tried. At Milham we understand that the only thing standing between us and another dealer is our loyalty and commitment to our customers. We are glad that our dedication and passion was seen as you came to our dealership. Thank you for choosing Milham Toyota and for the review! Sincerely, Tom Koch, GM

November 21, 2015

Return Visit After my first good experience of purchasing a new car with Keith Doddy, I returned to upgrade my car and reduce the monthly payments, while gett More

by paz417
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Doddy, Missy Scott, Mike Haney
Nov 23, 2015 -

Koch 33 Toyota responded

Hello paz417, We are glad to hear that Keith was able to assist with the purchase of your new car. We are also happy to hear that your monthly payments were able to be reduced. We take great pride in making sure that the customer is comfortable with the pricing of their vehicle, and try our best to work with the buyer. We're glad that everything worked out for you and we hope to see you again soon! Best wishes, Tom Koch, GM

November 20, 2015

Great Experience They were very easy to talk to when trying to find the right car for me. The internet specialist was very eager to help when living a good distance fr More

by Ellen1584
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Dellanno, Tony Bryant, Missy Scott, Mike Haney
Nov 23, 2015 -

Koch 33 Toyota responded

Hello Ellen1584, Thank you for sharing your experience with Milham Toyota with us, we appreciate feedback so we can use it to provide better customer service. We understand that our customer's time is valuable, so we would like to help as much as we can over the phone and online. We are glad to hear that our team was able to answer all of your questions over the phone to save you an unnecessary trip. Thank you again for the review! Sincerely, Tom Koch, GM

November 19, 2015

Easy Leasing Experience, I will use them again! This was my first experience with a Toyota. I am really enjoying my Rav4. There was no negotiation involved. Very simple.. we walked through the ava More

by kwasko22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Bryant, Joe Manza
Nov 20, 2015 -

Koch 33 Toyota responded

Hi kwasko22, Congratulations on your new Rav4 and welcome to the Milham Toyota family! I know that you will enjoy your new SUV, especially this winter. It's so great to hear that you had such a relaxing and enjoyable car buying experience with Tony. Tony is a great salesman and he really cares about finding his customers exactly what they are looking for at a fair price. He does a great job representing everything that Milham stands for, and we are lucky to have him on our team. Thank you so much for recommending us, and I hope you enjoy your new Rav4! Please do not hesitate to call us or stop in should you need anything else in the future. Best, Tom Koch, GM

November 12, 2015

No Relief I purchased a 2013 Toyota Sequoia (32,000 miles) here on October 21, 2015, traded in my vehicle which was financed. On October 27th I began having is More

by beckycandelora
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nic Dolas
Nov 16, 2015 -

Koch 33 Toyota responded

Hello Becky Candelora, I apologize for the delay and for the inconvenience. Your satisfaction is so important to us, and we have been working diligently to ensure that that your vehicle's information is in Toyota's system. We’ve been contacted by Toyota, and they assured us that the issue is now resolved. As you may know, we sent your chosen Toyota dealership the proof that your car is registered in the U.S., directly from Toyota. Unfortunately, if they are not willing to make repairs to your car, we cannot force them to. We at Milham, however, are more than willing to work on your vehicle. Please feel free to call us so that we may schedule a service appointment for you. We look forward to serving you. Best, Jeremy Miller, Fixed Operations Director

Nov 19, 2015 -

beckycandelora responded

Although Milham has assured me they're interested in getting my issue resolved, they've made statements that they've not stood by. My vehicle is still not registered as a sold vehicle in the Toyota system and, as such, I've still not been able to get the necessary repairs done. Even Milham is unwilling to make repairs to the vehicle they sold me because THEY themselves didn't file the proper paperwork. Unbelievable.

November 10, 2015

Very simple buying process. Very accommodating to your needs I was in the market for a new car and Milham Toyota was able to send me home with a 2016 Corolla. They broke down all of the options I could pursue in More

by cmcguinness112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Weston
Nov 10, 2015 -

Koch 33 Toyota responded

Hello cmcguinness112, Congratulations on your new Corolla; I know that you won't be disappointed with your purchase! Thank you so much for your kind review and for choosing Milham. I am so pleased that Kyle was able to assist you in finding the perfect car to fit your needs, and that he helped to make your car buying experience positive, quick, and stress-free. He is an important member of the Milham team and he does a great job representing our brand. At Milham, we like to treat our customers like family, and we aim to see our customers leave with smiles on their faces. I am so touched to hear that we were able to make your day! Thank you again, and enjoy your new Corolla! Best, Tom Koch, GM

November 09, 2015

"Go Ahead, Make My Day!" So my Toyota lease end date was fast approaching. I really liked my Highlander, and was interested in a new one. But I thought I had to wait until l More

by sixtoyotas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Signore, Mike Burock, Steve Douglas, Kyle Weston, Missy Scott
Nov 10, 2015 -

Koch 33 Toyota responded

Hello sixtoyotas, Thank you so much for your outstanding review! It makes me so happy to hear that you had such a great experience with us, and thank you so much for being such a loyal Milham customer! It's so great to hear that you loved your Highlander so much that you decided to get a new one! Congratulations! Don't you just love that new car smell? We are always willing to work with customers because we want you to get the exact car that you want, when you want it. I am pleased that the Milham team was able to provide you with a positive, stress-free experience. They do a great job listening to customers' needs and do everything they can to meet every request. I am really proud of my team, and they do an excellent job representing the Milham brand. I am thrilled that you love your new Highlander so much; you made a great choice! Thank you again for your kind words, and for making my day with your wonderful review. Enjoy your new car, and please do not hesitate to call us or stop in if you ever need anything in the future! Best, Tom Koch, GM