Koch Bethlehem Ford - Service Center

Used defective parts and flattened my tires Never again. Very friendly people, but the first time I took it there, they messed up my lug nuts on my wheels and then told me they were "getting bad Never again. Very friendly people, but the first time I took it there, they messed up my lug nuts on my wheels and then told me they were "getting bad" and had me buy a new set. That set was an after-market set and had rusted over in less than 2 months. When I called to tell them, they were nice and said "bring it back in and we'll take care of it for you." I was happy about that. When I brought it back, I had a short list of work for them to do including brakes, rotors, oil change, tire rotation and more. I requested OEM lug nuts to replace the rusted ones I previously paid them $70 for. They also took my car for a ride themselves to listen for a noise I had told them about. When I returned to pick up my car after their garage hours, I had TWO flat tires, the same type of aftermarket lug nuts that had rusted previously (and are already chipped and unsightly, only 8 days later), and my tires had not been rotated. I walked around to the showroom and a worker was still present. When I told him about the flat tires and how his mechanics were the last to drive my vehicle, his exact response was "well, flat tires happen" and directed me to a 7eleven down the street to get fix-a-flat. I spent $600 here, and then had to get new tires from Pep Boys. Nice people (which is why I still gave 2 stars and not 1) but I won't trust them again. More

Replace Window They were very attentive to my friend who needed to have a smashed window replaced in two days and also needed to repack in a secure location. She was They were very attentive to my friend who needed to have a smashed window replaced in two days and also needed to repack in a secure location. She was able to leave for Wisconsin in time. More

Very nice people work there they weren't there just to get s They had my new vehicle cleaned very well before I drove off the lot.I recommend them to anyone who is looking to sell or trade in there old car koch. They had my new vehicle cleaned very well before I drove off the lot.I recommend them to anyone who is looking to sell or trade in there old car koch. More

oil change and tire fix Regular oil changes to high price, since kock took over and 26.00 to fix a slow leak in tire. use to be buy 4 oil changes get the 5th free. done away Regular oil changes to high price, since kock took over and 26.00 to fix a slow leak in tire. use to be buy 4 oil changes get the 5th free. done away with that to. 70.00 for oil change and fix tire 70.00. way to much. I will use my local garage that is much cheaper. More

Service manager DUD My wife and I have purchased two preowned cars from a wonderful sales person Doug. We have had both serviced and the service has been done well. Pro My wife and I have purchased two preowned cars from a wonderful sales person Doug. We have had both serviced and the service has been done well. Problem has been the "seeding" looking service desk area and the service manager who has no personality and should be changing oil rather than dealing with custommers! More

Worst customer service and car purchase to date. I purchased a used car with low miles at this location for a somewhat reasonable price, a little overpriced but not too horrible, as well as their 2 y I purchased a used car with low miles at this location for a somewhat reasonable price, a little overpriced but not too horrible, as well as their 2 year extended warranty. From the moment I took this care home it has been nothing but issues and excuses from them as to why they can't cover it. The AC was broke (had to fight with them to honor their word to fix it), the sway bar broke, almost causing me to crash and the brake lines were so rusted that they leaked causing the brakes to fail, once again almost causing me to crash! Oh and I discovered my horn is broken as well when I tried to use it to alert other cars that I can't stop! They also failed to inform me of an open recall on my car that caused the ignition to turn off, while driving, which yup you guessed it....almost caused an accident. Through all of this they have been horribl! Repairs are costly and each repair has taken a month for them to complete, even though they say I'll have it back within the next week of dropping the car off. Worst purchase ever. Best part, I have only had the car a little over a year! More