Koch Route 2 Toyota

I went in to price out leases and was told they could not give me any numbers unless I made a commitment to them. When I said no to that, I was promptly dismissed. give me any numbers unless I made a commitment to them. When I said no to that, I was promptly dismissed. More

Geat experience from start to finish. The sales person and the finace person were excellent and made the process very easy. They even supplied me with a rental until my new veheicle was ready for pick up. and the finace person were excellent and made the process very easy. They even supplied me with a rental until my new veheicle was ready for pick up. More

my overall experience with the dealer and with Sean was verry good. he was able to answer all my question ans theuy actually had the vehical with the options i wanted on the lot. they handled all the paper verry good. he was able to answer all my question ans theuy actually had the vehical with the options i wanted on the lot. they handled all the paperwork, contacted my insurance company and even visited the registery. the truck was ready on time and was as clean as a whistle. i would not hesitate to recommend Norm Wagner and their staff to anyone looking to purchase a new Toyota. More

I love my new/used Corolla! Craig and Luke made the whole experience fun. I did not feel pressured into my purchase. I was able to take my time with my decision which turned out to be the right one. whole experience fun. I did not feel pressured into my purchase. I was able to take my time with my decision which turned out to be the right one. I got into a newer car and lowered my payment!!!! Would definitely go back here again!!! More

As I approached the dealership, I hoped for a good car buying experience with a knowledgable salesperson. Craig was very helpful and helped me find the very car I was looking for. He showed me several c buying experience with a knowledgable salesperson. Craig was very helpful and helped me find the very car I was looking for. He showed me several cars in the price range I asked for and his only concern was that I get the car that I wanted, no pressure in any direction, at all. I was also pleased to see Raphael, my first Toyota salesperson, was still at the dealership. He made my first purchase easy and enjoyable. Luke was able to answer all my questions concerning financing and found me a great deal! As I've purchased two Toyotas through Norm Wagner, I would certainly recommend them to anyone! More

This was the 3rd vehicle I have purchased from Norm Wagner. The salesperson (Sean Wiita) was very friendly, knew a lot about the vehicle and service. I knew going in how much I wanted to pay for my n Wagner. The salesperson (Sean Wiita) was very friendly, knew a lot about the vehicle and service. I knew going in how much I wanted to pay for my new vehicle and what my trade-in vehicle was worth (internet research done ahead of time). He worked with me on both amounts and I was very happy with the end-result. Shahid and Luke in the Finance Dept. were also very friendly and answered any and all questions that I had. Even now when I bring my car in for service, I'm treated like family. I have no regrets and will most certainly purchase my next vehicle there. More

I had a very good experience at this dealership and in particular the service associate TJ. He was very pleasant and took the time to answer all of my questions. I was pleased with the service I received particular the service associate TJ. He was very pleasant and took the time to answer all of my questions. I was pleased with the service I received and will definetly return in the future. More

Norm Wagner Toyota's service was great from the moment I stepped through the door. A salesman introduced himself to me promptly and asked me what i was in the market for. At no point during my experience stepped through the door. A salesman introduced himself to me promptly and asked me what i was in the market for. At no point during my experience was I pressured to buy before I was ready. All my questions were answered and I felt very well educated upon leaving. After getting back to the powers that be (my significant other) I was back the following week to purchase our brand new Prius. More

I dealt with the service department to diagnose a power steering problem. The employees at Norm Wagner could not diagnose a giant pimple on their nose!!! They are rude, incompetant and are not interested i steering problem. The employees at Norm Wagner could not diagnose a giant pimple on their nose!!! They are rude, incompetant and are not interested in any type of customer service!!! I had to pay to get them to release my vehicle to take to another Toyota dealership in order to diagnose the problem. I do not recommend this dealership in any way. I will never deal with them again. More

Very pushy and dishonest. This was not my first sales dealing with this dealership either. Last year I experienced the same dishonesty. After seeing a TV ad about rebates to the customer on Rav-4's and C dealing with this dealership either. Last year I experienced the same dishonesty. After seeing a TV ad about rebates to the customer on Rav-4's and Corollas, we stoppped by this dealership the very next day and salesman said "their were no rebates." Read the rest of the reviews on this dealer rating website about Norm Wagner Toyota and believe every one of them. After giving this dealership two chances I have learned that I will NEVER return and I will spread my knowledge to all who will listen. I am definitely done with them. Stay away from this dealership! More