Koch Route 2 Toyota

My experience with this dealers service dept was a nightmare. first I called to schedule an appointment for just an oil change, when I got there they had me scheduled for other types of service I did nightmare. first I called to schedule an appointment for just an oil change, when I got there they had me scheduled for other types of service I did not request! Then there is the waiting game. I was told an hour. It was almost 2 hours. But what really got me upset was that a woman came in 30 minutes after me for an oil change and hers was done before mine. The usually wash your car as courtesy but they didn't this time. The service advisor was not friendly, in fact, when I said I didn't want any other service, he was almost arrogant. I guess I will be bringing my car to a different shop. There are plenty to choose from and they don't charge as much as the dealer. More

I was in the market for a Suburu and I stopped at Norm Wagners because I had spotted one on the lot. Craig Peters approached me and I asked him what the price of the car was. He said lets go inside and Wagners because I had spotted one on the lot. Craig Peters approached me and I asked him what the price of the car was. He said lets go inside and find out. He then proceeds to try to sell me a Ford! It wasn't until his manager came over to ask me why I wasn't interested in the ford, that the suburu suddenly came into "my price range". Then they pressured me on why I wouldn't buy the car "today" and I told them I would have to have my mechanic look at it first. The manager said that this would be fine but that the salesman would have to go with me to the mechanics because mechanics "do things" to the cars. All in all it was THE WORST experience I have ever had at a car dealership, and I would not recommend this dealership to anyone. Buyer beware!!! More

I went to this dealership ready to purchase a Corolla. As soon as I said "Corolla", I got the impression that Craig's interest level in me went way down. As we were walking around the lot looking at the cars soon as I said "Corolla", I got the impression that Craig's interest level in me went way down. As we were walking around the lot looking at the cars, another customer came along looking at more expensive cars - Craig dropped me like a hot potato. I thought maybe I just caught Craig on a bad day, so I decided to give him a second chance. But on my second trip, I got the exact same service from Craig - as soon as someone else came along looking at a more expensive vehicle, Craig hurried off to help them and abandoned us. This dealership is practically in my back yard, so it was hard to imagine going somewhere else. But I eventually went to ActonToyota.com, and was thrilled with the service there. More

I was very happy with my buying experience at Norm Wagner Toyota. I told Luke exactly what I wanted, how much I wanted for my car and what I expected to pay for a 2008 Corolla with the options I was interes Toyota. I told Luke exactly what I wanted, how much I wanted for my car and what I expected to pay for a 2008 Corolla with the options I was interested in. I was pleased with the price. He exceeded my expectations and was very easy to do business with. He knew his product and didn't try to talk me into things I wasn't interested in. The car was ready on the date promised. I had mud guard installed on the car while we were processing my paper work. Raphael called me about a week after the sale to tell me that he found the car that I was looking for in New York. He expected it to arrive by the 15th and that is exactly what happened. Tom took me on a tour of the dealership and went over the Corolla with me. He was very helpful, making certain that the car was delivered to me with all the options promised. I hate buying cars but I have to say that this experience was a pleasant one. I will go back to Luke for my future car needs. He was wonderful! Everyone I dealt with was courteous and friendly. More

I would not recommend this dealer. I was willing to give them a chance to sell me a Camry if they were willing to match the price that I got from Boch. Boch's price was $600 than any other dealer, IRA, Ac them a chance to sell me a Camry if they were willing to match the price that I got from Boch. Boch's price was $600 than any other dealer, IRA, Acton and Norm Wagner. Norm Wagner said that there was no way that Boch could sell be the Camry for that price. After I done business with Boch, that dealer sent me a rude e-mail. I would suggest to anyone to go visit Boch in Norwood. There are an hour from Norm Wagner but they are well worth with. Great price, customer service, etc... Come on down....)! More

I visited this dealship with full intentions of purchasing a Toyota Tundra. I had numerous questions about the many different choices that are now available for the Tundra. I felt I had to have mor purchasing a Toyota Tundra. I had numerous questions about the many different choices that are now available for the Tundra. I felt I had to have more information before making a decision as to which Tundra would be best for me. After Craig willingly answered my questions, we went inside and started on the process of "finding my truck" with the options I was looking for. He tried to pressure me to choose a different color to open up my options. I explained that I was spending a lot of money and I was not going to settle for less than what I wanted, and if I had to wait until something came along that met my requirements, that would be fine. Craig went off to speak to the manager to see what else he could do.He finally came back to his desk saying "the other manager" was able to find the exact truck with the options I was looking for, could I now give them a check for a deposit? When I asked to see the print out of the vehicle, I was told it was the same as the previous print out of the other truck(as he shoved it across his desk at me)but the color was different. After I wrote out the check, he brought Rafael over to meet me. Rafael then said he would be in touch on Tuesday to arrange posession of the vehicle and that he would only need 20 minutes of my time, then I would need to spend another 10- 15 minutes with Craig. On Tuesday, I called the dealership several times but Mr. Peters was not answering his page. I left a voicemail for him regarding another matter (confirmation of my faxed vehicle registration)and left my contact numbers.By 2 pm, and after not hearing from anyone at the dealership, I called and asked for someone in finance. The person I spoke to did not know anything about my truck but would direct my call to Rafael. When I reached Rafael, he told me he was still searching for my truck. I explained he must be mistaken because I had a receipt with Located written on the top of my invoice. Rafael said that could not be because he had been working on "Tundra's" all day, and he was puzzled when I spoke about the other manager that Craig had been refering to. I then told Rafael that since I was unable to reach Mr. Peters (Craig) and he had clearly lied about availabilty of having a truck that met my criteria and quiet frankly sold me a truck that did not exist, I was calling the bank to put a stop payment on my $5000.00 deposit. I have not heard from anyone at this dealership since that last phone call. I am a hard working woman and single parent, I will not do business with any business that misrepresents their product or service. I feel they tried to take advantage of me and that does not sit well with me! Buyer beware. More

I spent over 3 hours on Labor Day trying to buy a Toyota 4 runner My salesman,Michael, and i went back and forth about price and monthly payments ,finally with the approval of the MR. WAGNER we agreed on a 4 runner My salesman,Michael, and i went back and forth about price and monthly payments ,finally with the approval of the MR. WAGNER we agreed on a price and monthly payment. Finally we sat down to fill out the remaining paperwork with my wife and after the salesman let us sit for an hour while the salesmanager and MR WAGNER figured how he could come back with an explaination on why he mis communicated and mis read the information that was presented to him. First and foremost MR WAGNER, agreed to a specific price and said "make the deal" and the salesman actually congratulated me on my purchase. It all came down to an error on the salesman/sales manager and MR WAGNER behalf. I in no way was ever deceitful or holding back information on my payoff. It concerns me that when an Owner himself agrees to a price and then takes back that agreement , that the owner and his staff clearly lack professionalism,honesty,integrity for a mere difference of $1200.00. Thru my occupation i lease/purchase company vehicles and would not consider or reccommend a Norm Wagner Dealership. Peter Patno Lunenburg ma More

After spending almost two hours dealing with the Sales Manager "Miguel" I was so frustrated, I could scream. We kept going back and forth on the price, adding and subtracting "dealer added" features and Manager "Miguel" I was so frustrated, I could scream. We kept going back and forth on the price, adding and subtracting "dealer added" features and other options, I really didn't need. He finally made the statement that he didn’t think I wanted to buy a car and stormed away, leaving me with a surprised and embarrassed saleswoman. I just got up and left. I wound up paying about the same price for the exact same make & model from a Toyota dealer in Acton, MA the following week and have been very happy with the car. I’m glad that I didn’t buy from Wagner. I suspect the Service Department wouldn’t be much better than the Sales Department. More

I went to Norm Wagner to purchase a Toyota Camry. The sales person I dealt with was knowledgable however when it came time to negotitate Wagner would not give a fair price compared to other dealers in th sales person I dealt with was knowledgable however when it came time to negotitate Wagner would not give a fair price compared to other dealers in the area. His business model is "Name Your Price" however it's also "The Price Needs to Be Above This Amount". Norm himself came to introduce himself but only because he like hearing his own name. I would never recommend this dealer and I'd be certain to tell everyone so. More

I went to Norm Wagner as a second time car buyer. The initial salesman who worked with me (brian) was very nice but not very knowledgeable. I told him my price range and he was very honest and showed me initial salesman who worked with me (brian) was very nice but not very knowledgeable. I told him my price range and he was very honest and showed me the cars that were in my price range. While we were in the showroom talking about 4 salesguys came over and Raphael tried getting me to drive some ugly Scion well over waht I wanted to pay. When I said no he kept pressuring me going on and on about why I need to drive that car and how I'll want it after I drive it. I kept saying no until I finially had to ignore him. He wouldn't stop trying to get me to buy expenisive cars and kept putting down Brian and was making fun of him. They kept throwing out prices and cars at me and when I said no they acted as if I was a huge annoyance. at this point I should have left but I gave them the benefit of th doubt. They then gave me a price of a new Corrolla which I said I had to think about it....I had FOUR salesmen hovering over me, with pens and papers teling me taht I was stupid if I don't take this deal and that they were giving me the shirts off their backs and that they weren't making any money off of it. They then started pointing to their wrists saying I had to decide then or the deal was off....Being a young single mom who despereately needed a car, signed the papers which was the worst thing I could have done. I shouldn't have done it I admit but the pressure they exerted on me made me so intimidated I shut down. After I signed the paper I realized they didn't ask me to test drive the car...so I asked if I could and they said nob ecause they were closing...I was so mad about that but they said the next day I could bring it back if I didnt like it. So i went home and looked over the paperwork and realized that I paid $1000 over the sticker price (granted I owed 1000 on my old car...but I didn't not get the "deal" they talked about). I went back the next day explaining to Javier the GM how I was pressured and lied to but he said there was nothing they could do. I said how i didnt test drive the car and that I would say I didn't like it so I could return it but they told me "that was lying"....which is waht they all did to begin with. I do NOT recommend this place to anyone. Car salesmen live off commission yes. But they also have a responsibility of customer satisfaction and tneed to give the customer what they need, not random cars well over their budget. I've told many poeple about this place, and I will never recommend it or go back. More