Koch Route 2 Toyota

I am very pleased with this dealership because of the professionalism and courteous treatment of prospective customers. Buying a vehicle is a big expense and prime helps ease concerns with their knowle professionalism and courteous treatment of prospective customers. Buying a vehicle is a big expense and prime helps ease concerns with their knowledgable staff. More

Great dealership. Superb service department. Purchased my first Camry in 2012 and never had a problem with it until today when I noticed the car shuttered under low acceleration. I took it to Prime immed my first Camry in 2012 and never had a problem with it until today when I noticed the car shuttered under low acceleration. I took it to Prime immediately for service. They diagnosed the problem correctly the first time. The repair took no time at all, and I was delighted to find the repair was covered under an extended warranty. I will definitely return to this dealership for my next purchase or service. More

This dealer has very friendly and professional managers and staff. They gave me very clear and good price right away through phone and email before I stopped by. Highly appreciated and recommended. and staff. They gave me very clear and good price right away through phone and email before I stopped by. Highly appreciated and recommended. More

Went in for routine maintenance (oil change and tire rotation) and they were great about not up selling, but letting me know what could/should be done next and pricing for it. Waiting lounge had good am rotation) and they were great about not up selling, but letting me know what could/should be done next and pricing for it. Waiting lounge had good amenities and wifi to get work done. More

I’ve never had such an amazing experience of customer service before coming to Toyota Dealer in Lancaster! Everyone was so awesome and graceful. Bertie and Celso my car sales-man was so great and helped service before coming to Toyota Dealer in Lancaster! Everyone was so awesome and graceful. Bertie and Celso my car sales-man was so great and helped the experience go so smoothly. Manager Luke was so pleasant. Hasham the financial officer was great and clear. Everyone worked together to ensure me and my children were happy and getting the best experience. I love my car and my loyalty remains always towards Toyota now . More

We only go to Prime Toyota in Lancaster, MA for our vehicles. They are professional, thorough, friendly and very knowledgeable. I wouldn’t dream of going anywhere else. Car buying is a pleasure at Pri vehicles. They are professional, thorough, friendly and very knowledgeable. I wouldn’t dream of going anywhere else. Car buying is a pleasure at Prime Toyota in Lancaster, MA. More

This is my third purchase at prime Toyota. Nathan Roseberry is great! I shopped around, but they gave the best deal on my trade and the experience with Nathan has been enjoyable. Roseberry is great! I shopped around, but they gave the best deal on my trade and the experience with Nathan has been enjoyable. More

The staff are very cordial and polite the dealership is nice clean nice service the sales men i had celso melo is amazing very polite and knowledgeable about the services and the vehicle he's a 5 stars sa nice clean nice service the sales men i had celso melo is amazing very polite and knowledgeable about the services and the vehicle he's a 5 stars sales and his personality is amazing love the service More

Awesome. Alex was friendly and knowledgeable. He went above and beyond helping us. He did a great job helping us decide what vehicle would be right for us above and beyond helping us. He did a great job helping us decide what vehicle would be right for us More

I was very pleased with the salesman Mr Cisco and the financial manager! I was treated fairly and in a timely fashion! I would recommend Toyota Prime to my friends! Thank you Patricia Ladue financial manager! I was treated fairly and in a timely fashion! I would recommend Toyota Prime to my friends! Thank you Patricia Ladue More